Setting up ACH payments

mistore

I'm trying to set up ACH functionality, I haven't used it before, but now have a tenant that wants to autopay that way.

I have his tenant information set up, have everything turned on (that I can find) to do ACH, and it did not take it out.

When I go into Billing-->ACH Bank Debit to process, it gives me a popup saying ACH is not activated and to go to Setup. I'm not finding anything in Setup that I haven't turned on...

I searched the forums and read the threads and it seems pretty easy...  In the video (from 2017...) it shows going to Company -->Setup-->ACH Bank Debit but I do not have an ACH Bank Debit button? ? Has this been moved someplace else, or is the ability to process via ACH some sort of a "pay to unlock" feature?

MamaDuke7

It's something you'll have to add through your payment processor.

mistore

@MamaDuke7

I should already have that set up through my payment processor. Any idea where the tab/button is to select your provider?

MamaDuke7

You can't do it in Sitelink anymore.  If you've been switched to Storable payments, you'll need to call them.

storable_support

Hi @mistore, If you are using Sitelink Merchant services or a different payment processor, then ACH is a separate service and you will need to set that up. If you have been switched to Storable payments then ACH should already be activated. If you need more help troubleshooting this, please call our payments support team at 512-886-1840. -Lyndsey H.

Klucero

Thank you, Lyndsey H. for your help here. Just to let everyone know that some may have to call and put in a request for Engineering to help setup/turn on ACH processing (I had to). I was told this process will delay automatic payment for 2-3 weeks. Thank you also to Tech Support for your help.