It looks like you're new here. If you want to get involved, click one of these buttons!
I think it's naïve to say "all business is good business" ....especially if your facility is running close to capacity.
"bad business" is the customer who compromises the safety/security of your facility, argues or yells at other tenants, tries to sleep in the unit, uses drugs or alcohol on the property, goes into Lien over and over.... I can go on but I'm sure you all get the point.
I've only turned away business a few times over the years, but when I did it was for multiple obvious flags, not just what they looked like.
My favorite "well, you have so many rules...I'm just NOT going to follow them.. what are you going to do about it?!"
Or the guy who goes and shoots up in the restroom for 30 minutes... before the tour...yes it HAS happened.
Less obvious include the client is asking too many questions about camera locations and security measures... when are staff onsite... etc.
A local facility rented a unit to someone without ID and in a rush...pushy..(its at home, ill bring it tomorrow) and they ended up with an unpaid 10x10 full of bald tires...that had to go to auction!
I'm just saying there are going to be times when you have to make a call between "the money" or a secure/safe facility.
I just had to refuse someone yesterday. She made reservation through the call center, but she has already rented here twice before. Both times, she left via auction and owes us about $1700 total. Sorry, not going through that again, especially now that I am running the show.
We require that all tenants provide a picture ID and be able to give us a physical mailing address. This does a little bit to stop the homeless. If we suspect that someone is going to try and live in a storage unit, I'll do extra walk throughs at random times. If they go in for long periods of time it requires addressing.Just having a copy of a photo ID and a physical mailing address (or making providing those two things a requirement) might help
© 2018 SiteLink Software, LLC. All Rights Reserved
| Cookies Policy
| Help | Contact Community Manager
| Change Marketplace Ads