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Drivers License scans

jessicadunningjessicadunning CARegistered User
Hello!  One of my employees must have accidentally changed something in the settings or settings of the printer and when scanning a DL into the system from SL it only scans a tiny portion of the corner, like it was blown up... Has anyone had this problem before?  Thanks in advance!


  • DrewDrew GARegistered User ✭✭
    Is the license being positioned in the correct way? I have seen if the orientation is not right it will not scan correctly.
  • jessicadunningjessicadunning CARegistered User
    Yea, it is being put in correct.. We have checked all settings and can't figure it out?
  • Sue_CSue_C NADaily Operations Certified, Advanced Operations Certified, Administrator Certified ✭✭✭✭✭
    Hello Jessica, there's really no standard fix for this particular issue, and tech support definitely has had this question before. There may be a scanner setting that needs adjusting, or it could be something else specific to your setup. If you call them at 919-865-0789 (option 2) they'll figure it out with you. Good luck!
  • DaveRolandiniDaveRolandini MARegistered User
    I had the same issue.  I am not sure why but when I hit scan I get 2 options for my printer.  When I use the printer with (NET) after the name it scans fine. If I choose the other option I get an enlarged corner of the scan. 
  • Sue_CSue_C NADaily Operations Certified, Advanced Operations Certified, Administrator Certified ✭✭✭✭✭
    Hey DaveRolandini, feel free to call tech support about this issue as well (919-865-0789 option 2). Or, check out the SiteLink Support button (it's green) on the left side of this forum that takes you right to SiteLink's Support webpage.
    Good luck with your scans! Let us know if you get a good tip from Tech Support about how to fix this :)
  • BrandonStorageBrandonStorage CARegistered User
    I have just stared scanning driver licenses I have had no problems once I figured out the right way to position the license, it is a great way for ID's to see the pic of the person when you pull up the account for payment.
  • kmaierkmaier CARegistered User
    We have had the same issue and like Rolandini said when using the one with the NET after it, it works fine. Not sure why but we have just gotten used to how to make it work.
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