How Do I Fix Out Of Sync Dates?

StoreHouseGranbury

I did a manual update to SiteLink and made sure my Windows Update was current.  The Vacancy Report is still pulling the wrong date.  The correct date is being requested, but the report spits out with bad date.

MamaDuke7

UPDATE:  The information is NOT correct.  There are units showing available that are NOT.

Mine also says November 3rd, but the info on the report is correct.  So there must be a glitch from the update yesterday.  @storable_support

StoreHouseGranbury

My report is also NOT correct.  I don't know what else, if any, is being affected.  NOT GOOD.

themage

One printed yesterday says November 2, Today says November 3.
For us, so far, the information seems correct, but I am glad you guys noticed it was wrong so I can let my co-workers know not to trust it.

StoreHouseGranbury

Mine for yesterday shows November 1, today November 3...so weird!

tmSK

Same issue here with incorrect report date.

RB1

Can we get information when this issue will be fixed. Thank you 

AnitaJohnson1269

It looks like it is only affecting the unit reports. 

ESS

Ours is doing this, as well.

SharonM

It's been an issue for a few days. Any update when it will be corrected?

themage

Looks like Scheduled Move Outs is also affected.

ESS

@storable_support ???

storable_support

Hello, we are aware of this issue and working to resolve it. The date in the header is incorrect but it does not impact the data. We sincerely apologize for this inconvenience. 

FrontDesk

We are having this issue with printing Statements.  We cannot send out statements with the largest date being incorrect and trying to export the statement doesn't work either.......Any time frame on having this resolved?

themage

They have said the fix is in testing right now and they hope to have the update available within a few weeks.

@FrontDesk, You say exporting doesn't work. Just to clarify, Is it getting messed up somehow when you export it, or is it something that just wont work with your workflow?

If you export as Excel Crystal Reports, it is simple to change the date and then save or print to PDF to send to the tenant. Extra steps and time, and if you don't have Excel or an alternative I guess it wouldn't work, but it is a good temporary workaround.

FrontDesk

When I export to excel none of the integrity of the reports exports with them, report headings etc. do not transfer.  Just looks amateurish.  (I removed some of the tenant/facility information that did show on the reports)  So I have been printing the statements to pdf and then manipulating, takes too much time when we pay for a software.......

ESS

FrontDesk said:

When I export to excel none of the integrity of the reports exports with them, report headings etc. do not transfer.  Just looks amateurish.  (I removed some of the tenant/facility information that did show on the reports)  So I have been printing the statements to pdf and then manipulating, takes too much time when we pay for a software.......

Mine are the same way. I've got business tenants coming in asking for year-end reports for tax purposes and I can't give them due to the out of wack dates the the top.

themage

There are 2 excel options in the export dialog. The one that says Excel Crystal Reports (.XLS) seems to do a fair job keeping the formatting, though it does mess up the alignment in some of the reports.

I agree, though, it is more of a hassle than it needs to be.

ESS

themage said:

There are 2 excel options in the export dialog. The one that says Excel Crystal Reports (.XLS) seems to do a fair job keeping the formatting, though it does mess up the alignment in some of the reports.

I agree, though, it is more of a hassle than it needs to be.

We only have one. When we click it, it automatically asks where to save the Excel document

themage

On that screen where it is asking where to save it, you should be able to change "Save as type" to other options. 

ESS

themage said:

On that screen where it is asking where to save it, you should be able to change "Save as type" to other options. 

WOOOWW!! This would have been helpful to learn 5 years ago! Thank you!