Transaction Fee for Denied CC

helenatim
Registered User ✭✭✭
Has anyone started charging for denied credit cards on autopay? If so, can a fee be added automatically when this happens or do I have to do it manually?
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Comments
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ESS Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭We haven't and don't plan to start. It's a charge you would have to manually add. If I have a tenant on autopay and their card gets declined 2 months consecutively, I let them know they are removed from autopay and are in charge of making sure their payment is made each month. When I get the notice on the 1st of declined cards, I email those tenants and let them know. I let them run on the 2nd and if they are still declined, I let them know they've been temporarily removed from autopay until they contact me when the funds are available/card has been updated. Sometimes I wish we charged a fee though.0
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ESS said:We haven't and don't plan to start. It's a charge you would have to manually add. If I have a tenant on autopay and their card gets declined 2 months consecutively, I let them know they are removed from autopay and are in charge of making sure their payment is made each month. When I get the notice on the 1st of declined cards, I email those tenants and let them know. I let them run on the 2nd and if they are still declined, I let them know they've been temporarily removed from autopay until they contact me when the funds are available/card has been updated. Sometimes I wish we charged a fee though.
Do you take ACH payments? I seem to get a few people asking about it and am tempted to add it.0 -
ESS Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭helenatim said:ESS said:We haven't and don't plan to start. It's a charge you would have to manually add. If I have a tenant on autopay and their card gets declined 2 months consecutively, I let them know they are removed from autopay and are in charge of making sure their payment is made each month. When I get the notice on the 1st of declined cards, I email those tenants and let them know. I let them run on the 2nd and if they are still declined, I let them know they've been temporarily removed from autopay until they contact me when the funds are available/card has been updated. Sometimes I wish we charged a fee though.
Do you take ACH payments? I seem to get a few people asking about it and am tempted to add it.1 -
We do not charge a fee. I usually message them the day it declines & ask them to let me know when to run it again. I may or may not take it off of autopay so that I don't accidentally run it but it is only once or twice a week so I can track them. If it happens a second month in a row I ask them to notify me when I can run it & take it off of autopay.1
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I do not charge a fee either. If it is persistent and too problematic, remove and inform them they are responsible for a different method. I agree with others. I do have a small amount of ACH, I try to push it on rental through suggestions because it is less costly for the company but cards seem easier for people to want to set up autopay.1
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