What is the correct way to process a refund after tenant decided he didn't need it?
sdgr35
Registered User ✭✭
A tenant came in 2 days after signing lease, never moved in as he decided he did not need it. The owner approved refund in full amount which was prorated amount of 59.03.
When trying to do a regular move out, the amount was less than owed. Was there a different way to do this? he paid with cc. But I ended up paying him in petty cash.
Thanks
When trying to do a regular move out, the amount was less than owed. Was there a different way to do this? he paid with cc. But I ended up paying him in petty cash.
Thanks
0
Answers
-
The best way we do this is to Void the receipt, this gives them all of the money back. I have found that you can't pro-rate them when there is a set-up fee and merchandise sold on the same transaction. So I void the whole transaction. Some restrictions might be on you that won't allow that.1
Categories
- All Categories
- 34 What's New
- 30 SiteLink: What's new
- 4 Storable Payments: What's new
- SiteLink Community Discussions
- 1.9K SiteLink General Discussions
- 94 SiteLink myHub
- 55 Lead to Lease
- 27 Price Optimization
- 38 SiteLink Certified Professional
- 262 How-To's
- 11 Gate setup and Access Control
- 6 Email setup and troubleshooting
- 2 Software Setup
- 2 Unit Setup
- 11 Basic Operations FAQs
- 14 Advanced Operations FAQs
- 18 Billing and Accounting
- 5 Troubleshooting
- 6 Reports
- 21 Storable Payments
- 98 Training Videos
- 6 Other Resources
- 61 SiteLink, SpareFoot & storEDGE merge
- Self-Storage Operations
- 72 Starting Out in Self-Storage
- 3 3rd Party Management
- 219 Regional Discussions
- 182 Miscellaneous Discussions
- 38 Industry Webinars
- SiteLink Marketplace
- 62 Self-Storage Website Design & Listing Services
- 31 Credit Cards & Payment Processing
- 32 Self-Storage Call Centers & Kiosks
- 48 Notifications, SMS & Phone Integrations
- 92 Self-Storage Insurance, Legal & Auctions
- 11 Self-Storage Revenue Management & Analytics
- 21 Gates & Access for Self-Storage Facilities
- 7 Ancillary Services for Self-Storage Facilites
- Self-Storage Times
- 64 News
- 31 Opinion
- 149 Lifestyle