Does this happen to anyone else?

CVSSSTORAGE

People come in to rent and have no ID or Driver's license but they are driving? I told a guy I could not accept an expired Driver's license and he was not allowed to drive on our property. He does not have a current ID and is not a legal driver and he gets mad at me 

Dtinfla

When we had our own truck to rent, people would come in to rent the truck with no Driver's license or proof of insurance, even though they drove onto the property.  And yes, they would get mad at me for not renting the truck to them.  

CVSSSTORAGE

every day it is a thing we get at least 3 people no driver's license and I am like but you are driving a UHAUL 

Orkocean

I've had it a few times ever in my 8 years across the country and usually it's just for truck rentals. Never had it for storage.

CVSSSTORAGE

We require them to have a driver's license to drive onto the property, they only need an ID to store here. One guy thought he would tell me how he doesn't have one due to non payment of child support but drives anyways, and another the government took it but he has his prison ID

Pat

Had that alot when in Salt Lake. I even asked one if they got hit and injured, how would anyone know who to call? Just got the deer in head lights look.

CVSSSTORAGE

@Pat same here they always stare at me like and so? They get mad when I tell them I cannot let them in because I cannot confirm their identity. He then pulled out an old copy from the DMV that expired in 2009 and it no longer looked like him. He could not understand why, he even said he would bring his mom in to verify he is who he says lol

Orkocean

Similar to a degree... When I worked as a car salesman for Ford I had a couple guys looking at vehicles and once we got to the point of the credit app and I Asked for a social security # they pulled out a folded up piece of paper with about 6 different socials on it and told me to pick one... They were promptly escorted off property.

ESS

I've never run into that on the storage side, but while at our Pasadena location I did UHaul. So over there I would deal with it often with the truck rentals. Or handing me an expired license hoping I would't catch it. I once had an actual UHaul store process most of a customer's info and send him to our store for the rental; only to realize the UHaul employee didn't catch his license had been expired for 8 years AND he was black listed due to NOT returning a truck a year before  

i43storage

I get people driving to rent a storage unit with no DL a handful of times each year.  You expect me to rent to a person who is already violating the law?

JamesStorage

Recently I've gotten people trying to give me a TVDL. I just flat out turned them away.

lhanna

Our new facility has opened in WA State and I have had 3 expired licenses this month alone.  Not sure what people are thinking....

ESS

lhanna said:

Our new facility has opened in WA State and I have had 3 expired licenses this month alone.  Not sure what people are thinking....

They're thinking they will get away with it, in hopes that you are going to be as careless as them

teamcapitola

I had somebody without ANY valid ID, and wanted to post date a check for the initial payment. When we said we couldn't rent to her (and wouldn't take a post dated check anyway), she flipped out, and we ended up having to call the cops on her because she refused to leave!

Later she wrote a NASTY one star yelp review (her only review) describing how "racist" & "discriminatory"  we are.... which, of course, yelp still has showing because yelp.

Orkocean

teamcapitola said:

I had somebody without ANY valid ID, and wanted to post date a check for the initial payment. When we said we couldn't rent to her (and wouldn't take a post dated check anyway), she flipped out, and we ended up having to call the cops on her because she refused to leave!

Later she wrote a NASTY one star yelp review (her only review) describing how "racist" & "discriminatory"  we are.... which, of course, yelp still has showing because yelp.

But of course those 1 review 0 friend reviews stay. I love how our last site has 6 "live" reviews, some good but a few bad from years before us, while we have FIVE Pages of "not recommended" reviews that are all great, recent, people with friends, multiple reviews etc..   

Everytime one of the yelp reps call and i'm not too busy I go off about how BS their entire system is.

i43storage

 

Later she wrote a NASTY one star yelp review (her only review) describing how "racist" & "discriminatory"  we are.... which, of course, yelp still has showing because yelp.

The mere fact that she left a review on yelp of all places says a lot …

Shelley

So recently we had to change everyone's access codes. In order to receive their code the tenant needs to bring in a DL or State ID. Just had a tenant who has been with us since 2011 tell me he has no ID or DL, No passport or anything. He then says he will have one of his children come in with their ID to get the code. Except that he is the only one on the account and I told him I need his ID before I can give anyone any codes. UGH... what now?

ESS

Shelley said:

So recently we had to change everyone's access codes. In order to receive their code the tenant needs to bring in a DL or State ID. Just had a tenant who has been with us since 2011 tell me he has no ID or DL, No passport or anything. He then says he will have one of his children come in with their ID to get the code. Except that he is the only one on the account and I told him I need his ID before I can give anyone any codes. UGH... what now?

You're in a bit of a pickle! Did anyone get a copy of his ID when he signed up? Does he have an email address on file you can send the code to instead? Not due to tenants not having ID, but I do appreciate the fact we have the tenant's picture on the screen so I don't have to check ID every time they come in. I do know nearly 99.9% of my tenants by now though.

Shelley

ESS said:

Shelley said:

So recently we had to change everyone's access codes. In order to receive their code the tenant needs to bring in a DL or State ID. Just had a tenant who has been with us since 2011 tell me he has no ID or DL, No passport or anything. He then says he will have one of his children come in with their ID to get the code. Except that he is the only one on the account and I told him I need his ID before I can give anyone any codes. UGH... what now?

You're in a bit of a pickle! Did anyone get a copy of his ID when he signed up? Does he have an email address on file you can send the code to instead? Not due to tenants not having ID, but I do appreciate the fact we have the tenant's picture on the screen so I don't have to check ID every time they come in. I do know nearly 99.9% of my tenants by now though.

Unfortunately no, I checked his file and whoever sold him the unit did not get a copy of his ID nor did they write it down on the application. This tenant also does not have an email so yeah, I am in a bit of a pickle. 

rmason

In Florida you can go to the DMV and get a picture ID, not attached to a driver's license.  For seniors, it's free.

Shelley

rmason said:

In Florida you can go to the DMV and get a picture ID, not attached to a driver's license.  For seniors, it's free.

Not sure about here in NV... I will have to check on that. But it may be a situation where the tenant is not here legally. He was pretty evasive when I asked him why he doesn't have an ID. 

i43storage

Shelley said:

So recently we had to change everyone's access codes. In order to receive their code the tenant needs to bring in a DL or State ID. Just had a tenant who has been with us since 2011 tell me he has no ID or DL, No passport or anything. He then says he will have one of his children come in with their ID to get the code. Except that he is the only one on the account and I told him I need his ID before I can give anyone any codes. UGH... what now?

How did you notify your tenants that they need to come in and provide the documents?  Assuming you didn't post it on a billboard for the public to see, odds are a thief probably wouldn't know to come in and pretend to be someone else.  How has he been paying?  He could show his credit card.  He could show his checkbook.  He could show the original letter you sent him or the text message.  He could bring in a bill.  Lots of ways for him to prove he owns the unit other than an actual ID.  

teamcapitola

How does somebody function these days without any form of valid ID? I can see not having a DL, but you really are limited if you don't have anything! 

Shelley

i43storage said:

Shelley said:

So recently we had to change everyone's access codes. In order to receive their code the tenant needs to bring in a DL or State ID. Just had a tenant who has been with us since 2011 tell me he has no ID or DL, No passport or anything. He then says he will have one of his children come in with their ID to get the code. Except that he is the only one on the account and I told him I need his ID before I can give anyone any codes. UGH... what now?

How did you notify your tenants that they need to come in and provide the documents?  Assuming you didn't post it on a billboard for the public to see, odds are a thief probably wouldn't know to come in and pretend to be someone else.  How has he been paying?  He could show his credit card.  He could show his checkbook.  He could show the original letter you sent him or the text message.  He could bring in a bill.  Lots of ways for him to prove he owns the unit other than an actual ID.  

We notified everyone via email and certified letter that a valid government issued DL/ID would be required to receive their new access code. This was done for security purposes as we had a break in using a tenants code. 

Shelley

teamcapitola said:

How does somebody function these days without any form of valid ID? I can see not having a DL, but you really are limited if you don't have anything! 

My guess is that a previous manager did not get the info upon rental of the unit, cause there is no identification whatsoever on his application or in the system. So even though he has been paying on the unit it has always been with cash and I have no way of truly identifying him. 

i43storage

Shelley said:

teamcapitola said:

How does somebody function these days without any form of valid ID? I can see not having a DL, but you really are limited if you don't have anything! 

My guess is that a previous manager did not get the info upon rental of the unit, cause there is no identification whatsoever on his application or in the system. So even though he has been paying on the unit it has always been with cash and I have no way of truly identifying him. 

You are only giving him a gate access code, not a key to the unit.  If he brings in the letter that was addressed to him, that seems like due-diligence.

ESS

It looks like he needs to do some adulting and go get, at the very least, a state ID. Most states allow this to be done online and if not, he needs to be a big boy and take his documents to the DMV and get one or even go to the post office to get a passport. I don't understand how people like this get by day-to-day.

GM_SJ_BSS

That's a rough one, for us here, we actually added a section in our rental agreement that states, the tenant/occupant must provide at the time of rental a valid photo ID, acceptable forms of valid photo ID are:  valid state driver's license, valid state photo id-non driver's license, valid passport photo, or a CT pistol permit photo ID.  It also states we have the right to deny/terminate any rental/lease space to any tenant/occupant that can not/refuses to provide the valid photo ID required by 'Operator/Owner'.   If you have any thing like that in your rental agreement, you would be able to send a letter (I would do certified) giving 30 days to provide or vacate the unit.  Since that tenant is requesting his/her gate code, I would instruct him to locate his original paperwork (hopefully it has his gate code listed somewhere on that).  Did they happen to state the last time they were on the property?  I'm assuming its been awhile since they don't remember the gate code.  This is a tricky one..
I would unfortunately insist he must get an ID and provide a copy and just wait.  Not for nothing, but in this backwards world we suddenly find ourselves in, even illegals can get photo id's, sounds like this tenant has a few things to hide.  Good Luck....Please keep us posted, curious as to what he will do.

teamcapitola

I guess he could add another occupant (one with actual ID) to the existing lease as a co-occupant? At least someone attached to the lease would have ID.

Unfortunately, if it happened in my store I think we would have to give an ultimatum of "Get ID and present it within X days or the lease is terminated" 

Might have issue enforcing a Lien on a tenant without identification; he/she could simply claim it wasn't them, and they never signed a lease for instance. (I'm no lawyer, but I'm betting no ID on a contract is a bad thing)

We turned away somebody who drove to our place, had no ID. She had her roommate come in to "rent the space for her" and we ended up not renting once we explained the lease terms.... whoever fills out the lease is financially responsible for the unit, any/all damages to facility etc...

Shelley

teamcapitola said:

I guess he could add another occupant (one with actual ID) to the existing lease as a co-occupant? At least someone attached to the lease would have ID.

Unfortunately, if it happened in my store I think we would have to give an ultimatum of "Get ID and present it within X days or the lease is terminated" 

Might have issue enforcing a Lien on a tenant without identification; he/she could simply claim it wasn't them, and they never signed a lease for instance. (I'm no lawyer, but I'm betting no ID on a contract is a bad thing)

We turned away somebody who drove to our place, had no ID. She had her roommate come in to "rent the space for her" and we ended up not renting once we explained the lease terms.... whoever fills out the lease is financially responsible for the unit, any/all damages to facility etc...

I thought about having a family member come in and be placed on the unit, however again I can't confirm that the tenant is even who he says he is. For all I know it could be someone else's unit that he is paying on. I am thinking I may have to do the ID in so many days or Lease is terminated route. He hasn't returned to the office like he said he was going to. 

MamaDuke7

Shelley said: 

Unfortunately, if it happened in my store I think we would have to give an ultimatum of "Get ID and present it within X days or the lease is terminated."

But if they don't have a code and don't have ID to get the code, how will they vacate when the lease is terminated?  At some point an exception will have to be made!

Shelley

MamaDuke7 said:

Shelley said: 

Unfortunately, if it happened in my store I think we would have to give an ultimatum of "Get ID and present it within X days or the lease is terminated."

But if they don't have a code and don't have ID to get the code, how will they vacate when the lease is terminated?  At some point an exception will have to be made!

 That is the dilemma... I honestly don't know how to proceed. In process of researching what options I have in my state. 

i43storage

One of the perks of being the owner is that I am allowed to make reasonable intelligent exceptions to the company rules.  It looks like you are not in a position to do so, and it's too bad.  Good luck!  

crecenciotours

That's life. That's all that I can say. I mean, sometimes we just have to meet some people for a reason. I'm sorry if I sound unclear, but that's what I think. Actually, I'm surprised by how many people drive without their licenses. I mean, it won't take you much time to buy or at least click to read more about where and how to get an ID. Tbh, sometimes I can't understand why people are so lazy that they just don't give a damn. As I've said, that's life. Best wishes. Take care of your nerve cells. They recover very slowly.

JerryCord

I used to work in a car rental company, and I was shocked by how many people came to rent a car with a fake ID. I thought that it could happen only in movies.

ClemenceGinger

It can definitely be frustrating when people show up without proper identification or a valid driver's license. As a property owner, you have a responsibility to ensure the safety and legality of your premises.
While I understand that situations like these can be challenging, one option you could consider is using a fake ID checker online. Tools like idanalyzer.com can be helpful in verifying the authenticity of identification documents and preventing any potential issues.
Remember, safety and compliance are important, so stick to your policies and keep up the good work.

GlenMark

MamaDuke7 said:

Shelley said: 

Unfortunately, if it happened in my store I think we would have to give an ultimatum of "Get ID and present it within X days or the lease is terminated."

But if they don't have a code and don't have ID to get the code, how will they vacate when the lease is terminated?  At some point an exception will have to be made!

One option would be to escort the person to the unit? If they have a key to the lock and it works, then you could have them make an appointment to move out?