Caught on camera

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LADYLIFT1
LADYLIFT1 Registered User ✭✭✭
If something is caught on camera, would you give the recording to a tenant? Or have the tenant go thru the legal process to get it.  Tenant was not robbed. But he had an issue with the police dept.   I don't think we can just hand out copies of surveillance footage.  I'm not sure.

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  • themage
    themage Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
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    Our own policy is that we will provide copies to law enforcement. If a tenant actually needs to see it, they can make an appointment to view it in the office with the manager.

    As to weather you can legally hand out copies of the footage will depend on the law in our area.
  • BusyProperties
    BusyProperties Registered User ✭✭✭
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    themage said:
    Our own policy is that we will provide copies to law enforcement. If a tenant actually needs to see it, they can make an appointment to view it in the office with the manager.

    As to weather you can legally hand out copies of the footage will depend on the law in our area.
    I have done this as well, come to the office to view but only the police get a copy on a flash drive. 
  • LADYLIFT1
    LADYLIFT1 Registered User ✭✭✭
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    Ok yes that is our policy as well.  He just blew a fuse because I won't put it on something he can take .
    Thank you
  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
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  • MisterE
    MisterE Registered User
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    Depending on the situation, we will give the footage to a customer. The storage facility owns the footage so you are able to do with it as the company wishes. 

    We have denied customers from viewing it as well because they have come into the office HOT and seem like they want to confront someone rather than work with the police. 
  • teamcapitola
    teamcapitola Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
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    This is a great question!

    Weve provided law enforcement with recordings, had a DA issue a court order to have us provide footage from a specific night (actually a DUI case, a camera was pointed at the car the alleged drunk driver was driving - not actually a customer of ours) but I've never had a tenant request a recording.

    My guess is we would want it to be a court issued order to provide it to the tenant's lawyer... but will really have to discuss this.
  • LADYLIFT1
    LADYLIFT1 Registered User ✭✭✭
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    Yes this was a tenant. The police wanted him out of the unit. So the pulled the door off the hinge. He wanted the recording. I told him to have his att get a court order.
  • LADYLIFT1
    LADYLIFT1 Registered User ✭✭✭
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    Never a dull moment

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