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Does this happen to anyone else?
People come in to rent and have no ID or Driver's license but they are driving? I told a guy I could not accept an expired Driver's license and he was not allowed to drive on our property. He does not have a current ID and is not a legal driver and he gets mad at me
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Paying through website when late
I have had tenants say they are locked out from making a payment on the website if it's after the 1st of the month when the rent is due. But technically they aren't late until the 7th. Is there a setting I can switch for this?
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Can I print multiple receipts at once?
So batch auto pays allows all receipts to print at once automatically but I'm unable to find this option for the normal payment screen? Is this possible? I found another forum from 2020 that said it's not possible but maybe this has changed? (Hopefully). If anyone can lend some insight to this it would be greatly…
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Is there an RSS Feed for the status page?
Hey Friends! This is perhaps an odd question, I'm a member of a discord server for storage operators and Uhaul dealers. We have a bot that monitors the RSS feed for status.uhaul.com and posts any new issues into a channel, it's very helpful in making sure everyone is aware of problems as Uhaul is not always the most…
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What is the easiest way to clean/dust off locker doors?
We've tried using microfiber clothes and warm water with cleaner but it breaks everyone's back.. We've also tried using a duster with an extender arm and find that we just go through way too many duster head replacements. Any suggestions? What do you use?
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Bank repo on a car PLEASE HELP!
I have a car on lien and the bank sent out a repo guy. I won't let him take the car until the lien is paid. This is my first time for this. How do I handle this???
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Caught on camera
If something is caught on camera, would you give the recording to a tenant? Or have the tenant go thru the legal process to get it. Tenant was not robbed. But he had an issue with the police dept. I don't think we can just hand out copies of surveillance footage. I'm not sure.
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Florida: eviction of someone living in storage unit
We are in Florida and have a lady who is residing in her storage unit with her ‘service dog’. She has dog food all over the floor. Trash, etc. it is stated in her lease that she signed that the unit is not to be used for residential purposes, not to be used as a dwelling, etc. We have involved law enforcement to try to…
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Split up a payment
My tenant has two units. She went online and made a large payment that went to one unit instead of both units. Can I split the payment up or do I need to refund the payment and do a new pair of transactions?
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Customer req lock cut off
If a customer is req a lock cut off. Do you have them sign something?
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Issue with future move in
I know this was an issue once before, but want to see if anything has changed. We did a rental that wasn't slated to go into effect until June 21st. However, the tenant was able to come up early to begin moving stuff in today. I know last time, if you did a future move-in, took the payment from that date, and had the lease…
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Uploading pics- Files not showing up when uplaoding
I am having a super random issue. When I go to upload ID and vehicle pictures through Payments its not seeing the files I have saved in their folder in my PC. ITs never done this before. Anyone have any thing I can try to troubleshoot?
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Best Process to mass-mail rental agreements
Hi All, If needing to send a physical mail of rental agreements to each customer at a facility-does anyone have a best practice outside of using Simply Certified? Everytime we try to process it needs a major change to the HTML code, and I just don't have access to someone who can make those major edits. (Needing to do this…
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How do I make the new late fee schedule take effect?
I've increased my late fees. I adjusted them via Corporate Control, checked and made sure the changes were pushed to the site. I used the default 1/1/2000 date so it would take effect immediately. Unfortunately, it doesn't do anything. I just noticed that it is still charging the old rates. Is there some other random thing…
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Voided E-sign Documents preventing website use?
For some of our tenants, and for our own test account, when someone tries to log in to make a payment, the website tells them they need to sign their lease agreement and to call the office. The problem seems to be that they have a voided E-sign document in their account, even though a newer correctly signed document…
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best tablet to run sitelink
Whats the best tablet to run sitelink? I really don't want to run my hub, more of the web edition sitelink.
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What is the best tablet to buy for your facility? What is the best phone company to go with?
We are looking to get a tablet for our facility. i was wondering what is the best tablet to get where we can only set it were we can use sitelink only and block out every thing else? also what is the best provider to go with so we can have cellular data.
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Payments Not Recorded in SL- Update Check for duplicates!
I am losing what faith I had in this company. I am forced to switch to their payment processing this week. Oddly my payments wouldn't process yesterday and they said it was SBOA/Paya/Sage issue. Today all payments processed extremely slow and the screen would just hang up for minutes after. Here is the email I just got:…
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Anyone using Storage Pug for their website?
We are thinking of going with a different vendor for our website. Does anyone use Storage Pug? If so, what is your impressions? Thanks
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After update?
First card payment of the morning and received this: "6/13/2023 9:22 AM EB: Credit Card - The SiteLink payment transaction failed.SiteLink VOIDED the credit card transaction through the credit card processor so you must process the payment through SiteLink again.Cardholder: <tenant name removed>Amount: 116.00Reference:…
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Reservation in Lead to Lease for existing tenant
Think I have posted about this issue before or contacted support about it. I was trying to reserve a unit for a current tenant that has multiple units. Her name doesn't pull up in search. I emailed support. While waiting for reply I did some tests and in Lead to Lease I can add a Lead or Reservation for current tenants…
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How do I create a custom report?
Hi! I need to create a custom credit card report, the current one does not fit my needs. Is there a step by step process that I can use to create what I need? Thanks for any help.
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Can we mandate when customers reserve online they must also purchase or supply a cylinder lock as we
We have customers that reserve a unit online. There is not a requirement for them to know they need a cylinder lock, as well as, insurance to get in their units. Can we create a section that makes them do this? We currently can get them to pay the administration fee.
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Setup - my vendor isn't listed
When I use SiteLink Setup I notice that not all vendors are listed that can work with SiteLink. Is there a difference in capability between the companies shown in the setup tab and a company that is not shown?
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Chatbot - Swivl with Sitelink
Has anyone added Swivl or other Chatbot app to their website and had it integrate with Sitelink/Storedge? Has it cut back on your workload. Is it a helpful add on?
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Rate Increase set before tenant discount.
We are just discovering if a tenant qualifies for a discount in the month leading up to a rate increase, it does not calculate the discount when the rate increase begins. What can we do to catch this in advance? In other words, a tenant receives a rate increase letter that their rent is going up in June, they call me in…
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Web Edition very slow on refreshing
One of the computers in our office is really slow when refreshing in the morning and during the day. What can be done about this? Computer runs fine in other applications, Excel, Office, Google, and so on. Can it be uninstalled and reinstalled to clear it out and start fresh? I am not sure if it would work with Web…
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No Gate
Our Sitelink and PTI systems have not been communicating the last few days. I did a gate test in Sitelink and it stated there was "No Gate Enabled". How do I fix it?
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Another map print question
How do I print a map of entire facility without it being zoomed all the way out? I know how to print “simple” view, and I know how to change it in my printer settings to enlarge size. Neither way shows entire facility in any detail.
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CA facility folk, who is your State Fund broker?
We are looking at hiring another insurance company to handle our STATE FUND (workman's compensation). Do any California facility operators have any suggestions? Thank you.