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STOPPING PAYMENT ONLINE
How to make it where someone can't make an online payment?
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credit card payments coming back declined
Do you ever get a noticed later that a card has been declined or didn't go thru? Do you check monthly, that they all processed?
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Auto pay
I have several tenants that are on autopay. All but 26 of them have me take out payment on the first. The rest have me process their card on various days up to the tenth. On the screen where you set up credit card billing, for the ones that want a different date, can I select auto bill on day past due? Like tenant want…
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Card Payments on pre-lien or liened units?
Hi, My question is this. Does sitelink accept payments by card on a unit that is in pre-lien or lien status? Hopefully not but it has come up in conversation, so we wanted to ask. Thank you.
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Creating Invoices Manually
I have a tenant that wants to be invoiced for 2 years. I am really not looking forward to manually entering dates for the next two years. The "old" system allowed you to click to add dates under edit charges & payments. I don't see that anywhere now. Anyone know if there is an easier way to make this happen?
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RE: Auction unit that has outside Liens on items
So there is a unit going to auction at a nearby facility that reached out to us for assistance. During a UCC search, the tenant came back with two other liens. Lien letters are going out to them. The question is, what is the procedure if they provide you a list of items they are looking for and none of the items are…
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Parking Spot rentals; OK or not?
I just got a inquiry from a customer who would like to store his forklift in one of our parking spaces. He stated he has a bill of sale and the title to demonstrate proof of ownership, in addition to his own insurance. Are there any other documents you guys would require before allowing this customer to park here? The…
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Site Expansion
We are looking to expand our facility to include climate controlled units and also indoor and/or outdoor space for campers, boats, RVs, etc. What are the typical dimensions of the climate controlled buildings? Are developers having issues due to the current building code (we are in PA) with building spacing, dimensions…
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RE: Davinci Locks + Sitelink
Hello I tried to do a search on this topic prior to asking here, unfortunately I couldn't find anything that was up to date. So my question, is anyone using Sitelink and Davinci Locks. I am aware Sitelink and davinci were working to integrate them but can't find any info. We have the davinci locks already (actually have…
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New Davinci Lock Integration
In the last Sitelink update a couple days ago, it said there was new Davinci lock integration. It had directions to enable "Electronic Locks" which I did and made sure the box was checked but I see zero difference with Davinci lock integration. Davinci lock codes still only show up in Unit Notes. The update said they would…
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Past Due and Lien notices processing error
As of yesterday when I go to process Lien and Past Due notices on my reminders list I keep getting a processing error. The tenants are set up on email and SMS delivery, so I'm not sure what's going on. Anyone else having this issue? Any help would be greatly appreciated!
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How to send an email to all tenants with a picture attached?
We're planning to send out a mass email to all tenants with a referral discount. I have the flyer made up, I'm just not sure how to include it in an email through SiteLink.
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date/time selection prior to sending Lien Notice (eSign)
When sending our lien notice thru forms via eSign; It prompts me to select the auction date and time, in addition to the payment due date. Is there somehow I can add this feature on one of my other forms like a Settlement Agreement? If we have an out of state tenant who wants to do a settlement, I would like to input all…
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Dismiss unowed reverse???
I dismissed a tenants balance as unowed after moving them out in the system, but now need to pay them. Is there a way to reverse this?
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Email Problem Number 2
We got the last email problem fixed, but now I can't email invoices again unless I go in and restart the computer. It will email about 10, then I have to restart the PC again. I can send receipts. Thanks
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Is it possible for a customer to add their photo id to the E-Sign?
Is there a way for a customer to add their photo id when I send them a E-Sign? I can't seem to figure that out.
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When trying to converse with a potential new customer on Lead to Lease, how to sms msg?
We had a potential customer contact us by text, there should be an easy way to communicate with people who are not in sitelink yet. If you have their mobile number and they can not talk but could text that would save a lot of effort and provide an additional tool to communicate with new customers or would be customers.
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Storage Treasures for Online Auctions
I am about to start doing online auctions thru Storage Treasures; for those of you who use it, do you now prefer selling them online rather than in person? Did you notice an increase in profit/bidders with online? What do you guys charge for the cleaning fee deposit? And is there ever a case where the buyer just doesn't…
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Automatic Daily Close With Cash Adjustment
We recently switched to an automatic Daily Close. A cash adjustment that was entered prior to close is still sitting on the pre-close screen. Must we do a manual close in order to account for any cash adjustments? Thank you
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Does this happen to anyone else?
People come in to rent and have no ID or Driver's license but they are driving? I told a guy I could not accept an expired Driver's license and he was not allowed to drive on our property. He does not have a current ID and is not a legal driver and he gets mad at me
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Paying through website when late
I have had tenants say they are locked out from making a payment on the website if it's after the 1st of the month when the rent is due. But technically they aren't late until the 7th. Is there a setting I can switch for this?
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Can I print multiple receipts at once?
So batch auto pays allows all receipts to print at once automatically but I'm unable to find this option for the normal payment screen? Is this possible? I found another forum from 2020 that said it's not possible but maybe this has changed? (Hopefully). If anyone can lend some insight to this it would be greatly…
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Is there an RSS Feed for the status page?
Hey Friends! This is perhaps an odd question, I'm a member of a discord server for storage operators and Uhaul dealers. We have a bot that monitors the RSS feed for status.uhaul.com and posts any new issues into a channel, it's very helpful in making sure everyone is aware of problems as Uhaul is not always the most…
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What is the easiest way to clean/dust off locker doors?
We've tried using microfiber clothes and warm water with cleaner but it breaks everyone's back.. We've also tried using a duster with an extender arm and find that we just go through way too many duster head replacements. Any suggestions? What do you use?
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Bank repo on a car PLEASE HELP!
I have a car on lien and the bank sent out a repo guy. I won't let him take the car until the lien is paid. This is my first time for this. How do I handle this???
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Caught on camera
If something is caught on camera, would you give the recording to a tenant? Or have the tenant go thru the legal process to get it. Tenant was not robbed. But he had an issue with the police dept. I don't think we can just hand out copies of surveillance footage. I'm not sure.
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Florida: eviction of someone living in storage unit
We are in Florida and have a lady who is residing in her storage unit with her ‘service dog’. She has dog food all over the floor. Trash, etc. it is stated in her lease that she signed that the unit is not to be used for residential purposes, not to be used as a dwelling, etc. We have involved law enforcement to try to…
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Split up a payment
My tenant has two units. She went online and made a large payment that went to one unit instead of both units. Can I split the payment up or do I need to refund the payment and do a new pair of transactions?
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Customer req lock cut off
If a customer is req a lock cut off. Do you have them sign something?
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Issue with future move in
I know this was an issue once before, but want to see if anything has changed. We did a rental that wasn't slated to go into effect until June 21st. However, the tenant was able to come up early to begin moving stuff in today. I know last time, if you did a future move-in, took the payment from that date, and had the lease…