-
2023 wrap up... More money to sitelink.. no significant changes
Our software prices have gone up again... I am also now required to use your credit card processors and my credit card rates are more... The big changes this year was in March, you can now be prompted to send a move out receipt via email..... This is wild, thats the big new feature. Where are? Apple pay/ Android pay A…
-
Drug paraphernalia disposal california?
Hello, we have encountered 2 situations: 1. while taking pics of unit to auction, we find in clear view a bunch of syringes, some have residue. 2. while cleaning out trash in unit that did not go in auction, we found drug paraphernalia. First and for most, the safety of our employees is paramount. SO, how do we go about…
-
What credit card readers are compatible with Sitelink?
We are currently using a cheap credit card reader that only uses the swipe feature. We're wanting to upgrade with the changing times to allow swipe, chip, and contactless pay. Does anyone know of one that does all three with no fees?
-
Where can I find the NSF letter in accounts?
How can I print the NSF letter from a customer account? Trying to find the same one that prints out from the NSF screen. I noticed the margins were off for sending in a windowed envelope so I adjusted them in set up, went to print it again from that customer account and it is nowhere to be found. In set up it shows an X…
-
How to require an ePhoto at move-in?
When doing a move-in, on the 'Finish Move-In' screen, the 'Payment' and 'eSign' buttons are highlighted green to show they're required before fully processing the move-in. Is there any way to make the 'ePhotos & eFiles' button green as well? We require tenant photos at our facility, and it would help streamline the move-in…
-
How to get shape of unit correct
I noticed a couple of my 5x10 units were missmarked as 10x5's in Sitelink so I went in to Modify Units and changed the dimensions. On the map view it made the shape of the unit into a square and you can barely see the unit number. Do I have to go into the unit developer to correct this? Or just call tech support?
-
Is it possible to bulk add competitors/rates?
I wrote a stripper to grab the unit prices for every facility in the county. That's a total of around 700 units in over 50 facilities. I would like to make use of the competitor tracking feature but there's no way I'm entering and maintaining this data by hand. Is there a method for bulk inserting/updating those values?
-
Storlogix Cloud PTI
Does anyone else use Storlogix Cloud? If so, is there a way to disable the "loitering" event? For whatever reason PTI decided to show loitering events in the alarm events, on any given day I will have over 100 notifications of loitering, I then have to sift through them to find actual unit alarms that have gone off. The…
-
Which table/column is Power in in the data mining tool?
I need to write a query grabbing all the units which should have power, but for the life of me I can't figure out where this is stored.
-
Receipts
Hi! We receive around 100 bank transfers per day and we do spend a lot of time to insert receives one by one. Is there a way to insert and send it to tenants for the same payment method (bank transfer) more than one tenant at one time ( similar to the one we have to direct debits)? Thank you!
-
How do I modify a large group of the same size units?
I need to modify price and sec deposits for all my 10x10 units, those rented and not rented so when someone moves out the new price is shown. I have called twice to SiteLink for assistance. The first time they explained to go to setup then modify units and use wizzard. This did not work. Now on the second call I was told I…
-
Customer picking up items left
If you auction a unit, or a customer leaves items for you to discard, is there a form when they come back and pick up personal items like a release?
-
How do I find the reserve overlock report?
Yesterday I had 12 reverse overlocks, I hit "process" and then "print" unfortunately the printer wasn't working and the report didn't print. How can I got back and see what I processed?
-
Street rates lower than tenants rate?
Our street rates have gone down in the past couple of months by half the price. How do you handle tenants requesting that they be given the current street rate?
-
senior/military discount
Is the senior/military discount only available for use during move in? Or is it used for every payment? If it is for reoccurring payments, how is it applied?
-
Mistakenly reversed a pre-lien in Tasks & Letters. How do I reverse a reverse?
Must've clicked the wrong unit and reversed a pre-lien. How do I undo the reverse?
-
Customers Having Trouble Creating Account On Sitelink To Pay Bills
Is anyone else getting complaints or questions from customers when they go to create a account on sitelinlink to pay their bills. it asks them to setup a password and security question but mine does not give any directions on character length etc. so it confuses many. Is that page standard by sitelink or can it be…
-
driver's license reader
We've been using a magtek - swipe the d/l and it loads the info into Sitelink. But FL licenses no longer have the magnetic strip. - It's more like a bar code. Any suggestions for a piece of equipment that will read that & input the data? And still read the credit card? Thanks, Mary
-
work orders for Maintenance.
Why doesn't sitelink have an area for work to make work orders for each unit? Or does it?
-
If a person other than the tenant wants access to a unit, what documents do they need to obtain?
We have a new situation. We have a tenant who went into lien for nonpayment. Auction was the next step. A relative stepped up and paid what was owed and will be paying the rent as to not lose the contents (family stuff). This relative is NOT on the agreement and wants access to unit which she was told no (because she is…
-
Forms: Payments & Charges
So I am working on updating some of our forms and I am having an issue. Is there a way to include both payments, credits, refunds, and charges in one single form? So far all the key words that I can find say (receipt only). Is there a way to bypass this that I have not found yet?
-
Site Map...?
If someone rents online, how are ya'll sending a unit location map to tenants? StorEdge has this automated, to go out with completed documents...wouldn't that be nice? However, until we have that update, what's your best workaround?
-
Rent paid by Social services/late fee ??
I have a tenant whose rent is paid by Social services and is always late. Social services never pays on time and they do not pay late fees. My question is on regarding late fees not being paid by social services, Is there a way to get credit for the loss of the constant waiving of late fees. Not sure if that would benefit…
-
Address City Auto-Fill
When moving in a new tenant and inputting their address, the city auto fills when you start typing in the first couple of letters. Is there a way to delete some of these? Over time the city has been misspelled and I would like to delete the incorrect ones. I've searched everyone and cannot seem to find if there is a way to…
-
PTI Gate system down
Anyone else having issues all our 5 locations is having issues, no gate system all day long, support says cloud issue :(
-
Editing Lead to Lease key items
I have been cleaning up sitelink across our facilities and encountered an issue I can't seem to find the answer for.. I am able to change the text fields for tenant's to green to show they are key items required. Am I able to change the Lead to Lease text fields to green as well? I have been searching and can't seem to…
-
What to use on dirty doors?
I have a climate controlled facility and am noticing my interior roll up doors getting dusty. Have tried several different ways of wiping them down without water or cleaners but not much luck. Was considering getting a California Car Duster to try it and see if it has any benefits. Have used them on my vehicle and they…
-
Sitelink not opening customers files
I'm having trouble getting into customers files to take payments today. I think they updated software last night. i've restarted my computer twice and sioftware. IIs anyone else having trouble today? Thanks !!!
-
How do you set up your contracts online for online rentals?
How do you set up your contracts online for online rentals?
-
I am using Avery Labels 5160 to print addresses.
I am currently using Avery Labels 5160 1"x2 5/8" but the alignment is all wrong. all labels are printing at very top of each label. It makes it hard to reuse sheets. Any suggestions or fixes for this problem would be great. Thank you