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Merging Units
Help please! Over the weekend my weekend help added a future move in for a current tenant without using his current profile (she made a new one). As its a future move in I cant delete/remove it to use his current profile. Is there a way to merge or link these units together using the original current profile???
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Do Not Rent List?
Am I missing something? In sitelink how do we create a do not rent list? So far the only thing I am seeing is having to look at the notes which creates quite a bit of delay having to look up someone at move in. Is there a way to change the color of their name in the tenant list for a do not rent?
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How to run a payment for a rental truck
Hello. We opened a new facility and have a rental truck we offer to tenants. At this new facility, we don't have any 'company unit' in SiteLink that we used to run the charges through like at our older facility. We don't want to create a fake unit, and skew our numbers however small, just to run these charges. I've thought…
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Issuing a Credit to Adjust Account
I am sure I recently saw a post about this. And I commented on it. Can't find it now. I have the exact situation. Customer transferred to a different unit. I need to issue a credit due to a rate adjustment. I go to Edit Charges and can type the number in the credit box but it goes back to zero. At times in the past I have…
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Report with Days Occupied?
So, I am gathering the data to calculate my customer average lifetime value, and I can't find a report that shows the number of days units have been occupied. I KNOW it exists, I think I am just experiencing Monday morning brain issues. LOL. If someone could *please* point me in the right direction, I would really…
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Cutting Disc Locks
Hey Guys! New to the forum! I have been in storage for about 5 years. During this time I have learned quite a bit. BUT! These disc locks I can never get the cut right. There has to be a better way. Can anyone help with some tips? I have tried everything I can thing of to get these things cut off without a mangled mess. No…
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Setting up a reminders for staff to complete a task
I am running into a glitch, when I create a reminder for staff in a tenant's file, it only shows up on MY calendar not theirs, even though I see ALL EMPLOYEES in the reminder I am creating. What am I doing wrong? I just tested it and it did not show up for my staff.
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Is there an easy way to switch from one facility to another in the web version of SiteLink?
in MyHub there's a drop-down menu of the facilities in my region, so I can easily switch to solve problems for them. In the web version I have to shut one down and completely reopen with the location number of the other facility. Am I missing an easier way?
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Non prepay reoccurring discount?
Is there any way to set a limit on a reoccurring discount? Like 10% for 6 months, without it having to be a prepay requirement?
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Raising Rent
How do I raise rents on our units? We are raising street rates as well as current tenants. Thank you!
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Climate control temperatures in Ontario
Looking for some guidance, what are most climate controlled temperatures set at in Ontario, for summer and winter. thank you
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Accepting CashApp, Venmo, ApplePay?
Has SiteLink thought about ways of accepting digital payments from CashApp, Venmo, ApplePay, etc? Or is there way to accept these forms of payment now and I am just missing something?
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Error Message: Session Timed Out -- Website or Sitelink issue?
I have two tenants that have created accounts on our websites and have used the website to make payments etc. in the past So suddenly one of them says that she can no longer log in, she keeps getting an error message 'Session Timed Out'. Sitelink is not showing me any recent log ins under her notes section. We have tried…
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1099 for Storable Payments
Has anyone figured out their 1099s or received corrected ones? I am really concerned about the amounts of income they have reported to the IRS. Thought I would ask here before I have my CPA contact the IRS. I was forced to switch to Storable Payments in end of June. I have three 1099s from Payrix Solutions. One with…
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AVS Mismatches - Still no fix?
Hello @storable_support - Any ETA on when you will have the AVS Mismatch issue cleared up? I'm talking about the addresses that we know are correct. I'm tired of seeing them all in my Reminders. I have been told on numerous occasions that we are not being charged extra for AVS mismatches; however, it makes me a bit nervous…
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How do I find AVS mismatches?
My task list says I have 3 AVS mismatches, but it prints out 26 pages and shows several "no match" and "not checked". Where can I see the 3 that need to be fixed? We started asking for updated addresses from customers, and that increased the mismatches tally as we updated! We also noticed that it will report as a mismatch…
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Tenant using Virtual mail
We were asked to use a virtual mailbox with one of our tenants as the last known mailing address is no longer the tenants address. We have and we use the email address My question is, is it legal to use a virtual mailbox or is that something we need to be concerned with being we have a good email?
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Quarterly Innovation Guide [Product Updates]
We're excited to share the latest insights and innovations from Storable, all designed to empower you to run a more effective self-storage operation. In response to the shifting dynamics of the self-storage industry, including changes in occupancy rates, rental prices, and tenant demand, we've focused our efforts on…
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Hello, we are looking into upgraded our keypad and gate system. We would you all recommend?
We are in the process of upgrading our gate system. Are there any suggestions?
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Adjusted Unit Rent
I adjusted the rent for some units. The "edit rent" sheet shows the correctly adjusted amount. Each tenant's Unit Status page (the page when you double click from the map) shows the correct amount of the rent. Two problems: * Sitelink auto-payed the wrong amount (which was the amount before I adjusted the units). * When I…
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Reversing a transfer?
Hi there. :) So my boss just called me from another facility where they just finished their conversion. Apparently she did a transfer for an occupant, and needs to reverse it. Is there a way to do that? Thank you.
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Cast Your Vote In The ISS Best of Business Awards
We're thrilled to announce some fantastic news! Storable has been nominated across an impressive EIGHT categories for the Inside Self-Storage (ISS) 2024 Best of Business Awards. This nomination is a huge honor for us, and we're buzzing with excitement about the recognition. We're asking for your support in the following…
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account info
i'm looking to add new Account Information to Sitelink, i.e. Merchandises Income XXXX description.
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Adding an accounting account
Good afternoon - Does anyone know how to add an accounting account? I need to add an additional security deposit (2020) to my Charge Defaults & looks like I have to add it to the accounting 1st? But I am unable to
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2023 wrap up... More money to sitelink.. no significant changes
Our software prices have gone up again... I am also now required to use your credit card processors and my credit card rates are more... The big changes this year was in March, you can now be prompted to send a move out receipt via email..... This is wild, thats the big new feature. Where are? Apple pay/ Android pay A…
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Drug paraphernalia disposal california?
Hello, we have encountered 2 situations: 1. while taking pics of unit to auction, we find in clear view a bunch of syringes, some have residue. 2. while cleaning out trash in unit that did not go in auction, we found drug paraphernalia. First and for most, the safety of our employees is paramount. SO, how do we go about…
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What credit card readers are compatible with Sitelink?
We are currently using a cheap credit card reader that only uses the swipe feature. We're wanting to upgrade with the changing times to allow swipe, chip, and contactless pay. Does anyone know of one that does all three with no fees?
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Where can I find the NSF letter in accounts?
How can I print the NSF letter from a customer account? Trying to find the same one that prints out from the NSF screen. I noticed the margins were off for sending in a windowed envelope so I adjusted them in set up, went to print it again from that customer account and it is nowhere to be found. In set up it shows an X…
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How to require an ePhoto at move-in?
When doing a move-in, on the 'Finish Move-In' screen, the 'Payment' and 'eSign' buttons are highlighted green to show they're required before fully processing the move-in. Is there any way to make the 'ePhotos & eFiles' button green as well? We require tenant photos at our facility, and it would help streamline the move-in…
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How to get shape of unit correct
I noticed a couple of my 5x10 units were missmarked as 10x5's in Sitelink so I went in to Modify Units and changed the dimensions. On the map view it made the shape of the unit into a square and you can barely see the unit number. Do I have to go into the unit developer to correct this? Or just call tech support?