Send Invoice on Previously Paid Charges

24K

Somehow I missed processing invoices for the month of May, and a tenant has requested an invoice for that months charges. They have already paid rent for May, so I am unable to  manually create a new one. I am assuming this is because the invoice was not processed before the payment was made. Is there any way to retrieve that invoice, or is it a done deal? 

themage

As far as I can tell, if the charges are already paid, then your best bet is just to create a "dummy" invoice with the correct information. (open an old invoice from their payment screen and edit the dates, etc, then print or email)

It wont keep it in Sitelink, so you may want to keep a copy (Hard or Email).

teamcapitola

I agree with @themage.

Go ahead and open an older invoice and just manually change the dates to match the requested. It won't save in Sitelink, but the customer won't know the difference (and since it's actually been paid, the charges and payment will show up in their ledger anyway if the client requests/audits it)