How do you run your autopay?

I run autopay on the 1st of the month for nearly all tenants and I run batches of 50 at a time.  Wondering how others do this?  Do you run the whole facility at once? I used to do it and had freeze-ups.  What's the sweet spot? 75? 100?   With three facilities and about 800 autopays, I can get it done in an hour, especially now that I quit emailing receipts unless asked to.

Comments

  • helenatim
    helenatim Registered User ✭✭✭
    So I tried batches of 75 this morning.  Had a few more freeze-ups than usual and took 70 minutes.  Going back to 50 next month.
  • themage
    themage Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    Have you tried the automatic overnight processing feature? It is still beta and there are occasional hiccoughs, but we have found it useful. It runs invoices and autobills a bit after midnight and emails you the results and anything you would need to print out.
  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    I just use the automatic processing.  However, I'm anniversary date billing, so mine basically run in daily batches.
  • igotthisnow
    igotthisnow Registered User ✭✭✭
    I'm with MamaDuke I'm on anniversary so I do overnight auto.
  • helenatim
    helenatim Registered User ✭✭✭
    themage said:
    Have you tried the automatic overnight processing feature? It is still beta and there are occasional hiccoughs, but we have found it useful. It runs invoices and autobills a bit after midnight and emails you the results and anything you would need to print out.
    I wonder how automatic overnight would manage 350 cc's? Might have to try it sometime.  
  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    helenatim said:
    themage said:
    Have you tried the automatic overnight processing feature? It is still beta and there are occasional hiccoughs, but we have found it useful. It runs invoices and autobills a bit after midnight and emails you the results and anything you would need to print out.
    I wonder how automatic overnight would manage 350 cc's? Might have to try it sometime.  
    Might at least give you less to deal with in the morning on the 1st!
  • themage
    themage Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    You can set it to run only the first however many as a test. Maybe set it to 100 and let it run them over 4 days
  • BusyProperties
    BusyProperties Registered User ✭✭✭
    Ours is by anniversary date so batches each day. 
  • helenatim
    helenatim Registered User ✭✭✭
    Aside from smaller batches of payments and not having to do any pro-rating, what is the benefit of anniversary billing? Seems like more tracking of tenants when they are late.  Wouldn't you want everyone on the same schedule? Tell me what I am missing here.
  • LADYLIFT1
    LADYLIFT1 Registered User ✭✭✭
    Ours is also anniversary date
  • themage
    themage Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    @helenatim Anniversary date billing is pretty much for exactly what you said. Especially for large facilities, it lets us handle smaller numbers of payments and lockouts at a time, and it streamlines the daily workflow. Office staff don't have to remember how to do something only once a month, and we don't have to lug around a giant bucket of red locks all day on lockout day. 

    We still print most of our notices, so if we had to handle all of the late notices at once, staff would have to deal with printer jams and reprints. Everything would have to be double checked and then we would have to take boxes of mail to the post office.  


    Our sister facility is a bit smaller, and they do still find it easier to stay first of month. If it works for you and your facility, it might not be worth it to change.

  • BusyProperties
    BusyProperties Registered User ✭✭✭
    @helenatim most of it is automatic as far as payments & late fee notices. I pull overlocks & reversals on Thursdays each week. It does help to keep all job duties fresh I am not getting calls & emails all at once. 
  • storagemaggie
    storagemaggie Registered User
    Our company does the automatic beta payments and invoicing.  It has been amazing.  Only once or twice in the past 2 years have we had any issues.  We have sitelink databases with a range between 50-350 tenants in each, it starts processing at 12:01 and completes typically by 9am with automatic receipts emailed.  We do billing on the first, so we let it run for 3 days and then shut it off until the next month.  

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