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Run payments from reminder screen.
Do I still have the option to run my credit card auto pays from a prompt in the reminder section rather than have the system automatically run it at night?
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Why is Sitelink adding an unauthorized lien charge to a tenants account?
We had an incident where Sitelink added an unauthorized lien fee to a tenants account the other day (we had already done that the day before). We credited the account, but we don't have any idea how or why this happened. Has anyone else encountered anything like this? Thank you.
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tenant has two units need to move out of one
I have a tenant that has two units, they're both in her name. One is hers the other is her sons. Hers is paid for with credit card, his is paid with a check. I need to move the son out and move back in under his name and info. But I don't want to issue a refund and apply to her account. both units are current on rent. How…
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CLUELESS
I received this email a few days ago. I have been on web edition for years - have websites with them and use their payment platform. Not only has the service declined -they are clueless who their customers are and their needs and expectations. Seems like the only person that knows I exist is the guy that taps me for about…
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reservations
Is there a way to remove reservations a customer actually made three reservations. I already have him in our system and moved into another unit. But would like to remove the three he put in. Is there a way to do that? Or do they go away on their own?
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How do you like Access Control by Storable so far?
Hi! We are considering a change to Access Control by Storable, wondering who has had some time with it and what you think of it. We currently have PTI StorLogix Cloud, ever since they switched to the Cloud, the whole thing absolutely sucks and does nothing in the way of informing us of real time alarm activity from the PC.…
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worse customer support
Our bank account was hacked as if thats not enough, trying to get in touch with sitelink merchant services is impossible. I left messages yesterday and today. spoke with tech support they are no help. What horrible customer support there is none. So nothing I can do just wait twiddling my thumbs hoping they call. I dont…
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Bulletin Board Updates
When online payments are made we receive an update on the bulletin board for which tenant paid online, the amount paid and the day they paid it. This does not let us know if it is an overdue payment which may need to be unoverlocked. We then need to log into the payment screen and verify to make sure it wasn't an overdue…
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Tenant protection / Insurance pricing ways?
Was wondering if anyone has any input into adding the price of basic TPP/Ins directly into their standard rates. We are getting pushback from customers about the added fee in TPP/Ins. We have been doing storage for 25 plus years and are seeing it more and more. And now that everyone wants auto enroll on, we are thinking of…
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Generic decline?
What does it mean when a credit card fails to process due to a "generic_decline"?
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Is there a way to block ACH info in Ledger settings?
Hi, an employee edited tenant to have auto ACH payment in the ledger settings. We do not take, nor are we set up to take ACH. It is not an option in the payment screen, but will allow set up in Ledger Settings. Is there a way to remove (grey out) the option? It's probably corp controll, I don't have access to CCC. If I…
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What other companies besides Storable/Sitelink
So unhappy with this company What other companies besides Storable/Sitelink
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How do I make a unit complimentary?
My boss lets me have a unit for free. But I can't remember how to make complimentary.
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SiteLink double charging tenants lately. Anyone else?
So new thing with SiteLink that is starting to appear more and more... Tenants on autopay are getting double charged and SiteLink doesn't pickup that they paid for 2 months of rent. In the receipts tab, it shows "DELETED" then another receipt with a 2nd charge on Tenant's rent. Anyone else experiencing this? Spoke to a…
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Invoice number on payment receipt.
Is there a way to attach the invoice number to a payment receipt? I have clients who insist on asking for the invoice number with each autopay. It would be so much easier if there is a way to automatically have it on the receipt .
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Looking for a SMS service for reviews to new tenants
Hi. I am looking for an SMS service to send out a brief message to new tenants that signup with a link to our Google page for a review. Does anyone have any good recommendations of a service and how much does it cost a month? (It'd be for 1 location) Thanks!
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Merging Units
Help please! Over the weekend my weekend help added a future move in for a current tenant without using his current profile (she made a new one). As its a future move in I cant delete/remove it to use his current profile. Is there a way to merge or link these units together using the original current profile???
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Do Not Rent List?
Am I missing something? In sitelink how do we create a do not rent list? So far the only thing I am seeing is having to look at the notes which creates quite a bit of delay having to look up someone at move in. Is there a way to change the color of their name in the tenant list for a do not rent?
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How to run a payment for a rental truck
Hello. We opened a new facility and have a rental truck we offer to tenants. At this new facility, we don't have any 'company unit' in SiteLink that we used to run the charges through like at our older facility. We don't want to create a fake unit, and skew our numbers however small, just to run these charges. I've thought…
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Issuing a Credit to Adjust Account
I am sure I recently saw a post about this. And I commented on it. Can't find it now. I have the exact situation. Customer transferred to a different unit. I need to issue a credit due to a rate adjustment. I go to Edit Charges and can type the number in the credit box but it goes back to zero. At times in the past I have…
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Report with Days Occupied?
So, I am gathering the data to calculate my customer average lifetime value, and I can't find a report that shows the number of days units have been occupied. I KNOW it exists, I think I am just experiencing Monday morning brain issues. LOL. If someone could *please* point me in the right direction, I would really…
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Cutting Disc Locks
Hey Guys! New to the forum! I have been in storage for about 5 years. During this time I have learned quite a bit. BUT! These disc locks I can never get the cut right. There has to be a better way. Can anyone help with some tips? I have tried everything I can thing of to get these things cut off without a mangled mess. No…
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Setting up a reminders for staff to complete a task
I am running into a glitch, when I create a reminder for staff in a tenant's file, it only shows up on MY calendar not theirs, even though I see ALL EMPLOYEES in the reminder I am creating. What am I doing wrong? I just tested it and it did not show up for my staff.
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Is there an easy way to switch from one facility to another in the web version of SiteLink?
in MyHub there's a drop-down menu of the facilities in my region, so I can easily switch to solve problems for them. In the web version I have to shut one down and completely reopen with the location number of the other facility. Am I missing an easier way?
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Non prepay reoccurring discount?
Is there any way to set a limit on a reoccurring discount? Like 10% for 6 months, without it having to be a prepay requirement?
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Raising Rent
How do I raise rents on our units? We are raising street rates as well as current tenants. Thank you!
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Climate control temperatures in Ontario
Looking for some guidance, what are most climate controlled temperatures set at in Ontario, for summer and winter. thank you
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Accepting CashApp, Venmo, ApplePay?
Has SiteLink thought about ways of accepting digital payments from CashApp, Venmo, ApplePay, etc? Or is there way to accept these forms of payment now and I am just missing something?
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How do I attach my webcam so that Sitelink Recognizes it for photos?
I have a Logitech webcam installed on my desktop computer running windows 10, and when I click on the webcam in sitelink photos, it says "attach your webcam and click start". I am missing what it takes for SiteLink to locate the camera somehow.
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Error Message: Session Timed Out -- Website or Sitelink issue?
I have two tenants that have created accounts on our websites and have used the website to make payments etc. in the past So suddenly one of them says that she can no longer log in, she keeps getting an error message 'Session Timed Out'. Sitelink is not showing me any recent log ins under her notes section. We have tried…