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Quarterly Innovation Guide [Product Updates]
We're excited to share the latest insights and innovations from Storable, all designed to empower you to run a more effective self-storage operation. In response to the shifting dynamics of the self-storage industry, including changes in occupancy rates, rental prices, and tenant demand, we've focused our efforts on…
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Hello, we are looking into upgraded our keypad and gate system. We would you all recommend?
We are in the process of upgrading our gate system. Are there any suggestions?
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Adjusted Unit Rent
I adjusted the rent for some units. The "edit rent" sheet shows the correctly adjusted amount. Each tenant's Unit Status page (the page when you double click from the map) shows the correct amount of the rent. Two problems: * Sitelink auto-payed the wrong amount (which was the amount before I adjusted the units). * When I…
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Reversing a transfer?
Hi there. :) So my boss just called me from another facility where they just finished their conversion. Apparently she did a transfer for an occupant, and needs to reverse it. Is there a way to do that? Thank you.
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Cast Your Vote In The ISS Best of Business Awards
We're thrilled to announce some fantastic news! Storable has been nominated across an impressive EIGHT categories for the Inside Self-Storage (ISS) 2024 Best of Business Awards. This nomination is a huge honor for us, and we're buzzing with excitement about the recognition. We're asking for your support in the following…
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account info
i'm looking to add new Account Information to Sitelink, i.e. Merchandises Income XXXX description.
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Adding an accounting account
Good afternoon - Does anyone know how to add an accounting account? I need to add an additional security deposit (2020) to my Charge Defaults & looks like I have to add it to the accounting 1st? But I am unable to
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2023 wrap up... More money to sitelink.. no significant changes
Our software prices have gone up again... I am also now required to use your credit card processors and my credit card rates are more... The big changes this year was in March, you can now be prompted to send a move out receipt via email..... This is wild, thats the big new feature. Where are? Apple pay/ Android pay A…
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Drug paraphernalia disposal california?
Hello, we have encountered 2 situations: 1. while taking pics of unit to auction, we find in clear view a bunch of syringes, some have residue. 2. while cleaning out trash in unit that did not go in auction, we found drug paraphernalia. First and for most, the safety of our employees is paramount. SO, how do we go about…
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What credit card readers are compatible with Sitelink?
We are currently using a cheap credit card reader that only uses the swipe feature. We're wanting to upgrade with the changing times to allow swipe, chip, and contactless pay. Does anyone know of one that does all three with no fees?
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Where can I find the NSF letter in accounts?
How can I print the NSF letter from a customer account? Trying to find the same one that prints out from the NSF screen. I noticed the margins were off for sending in a windowed envelope so I adjusted them in set up, went to print it again from that customer account and it is nowhere to be found. In set up it shows an X…
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How to require an ePhoto at move-in?
When doing a move-in, on the 'Finish Move-In' screen, the 'Payment' and 'eSign' buttons are highlighted green to show they're required before fully processing the move-in. Is there any way to make the 'ePhotos & eFiles' button green as well? We require tenant photos at our facility, and it would help streamline the move-in…
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How to get shape of unit correct
I noticed a couple of my 5x10 units were missmarked as 10x5's in Sitelink so I went in to Modify Units and changed the dimensions. On the map view it made the shape of the unit into a square and you can barely see the unit number. Do I have to go into the unit developer to correct this? Or just call tech support?
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Is it possible to bulk add competitors/rates?
I wrote a stripper to grab the unit prices for every facility in the county. That's a total of around 700 units in over 50 facilities. I would like to make use of the competitor tracking feature but there's no way I'm entering and maintaining this data by hand. Is there a method for bulk inserting/updating those values?
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Storlogix Cloud PTI
Does anyone else use Storlogix Cloud? If so, is there a way to disable the "loitering" event? For whatever reason PTI decided to show loitering events in the alarm events, on any given day I will have over 100 notifications of loitering, I then have to sift through them to find actual unit alarms that have gone off. The…
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Which table/column is Power in in the data mining tool?
I need to write a query grabbing all the units which should have power, but for the life of me I can't figure out where this is stored.
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Receipts
Hi! We receive around 100 bank transfers per day and we do spend a lot of time to insert receives one by one. Is there a way to insert and send it to tenants for the same payment method (bank transfer) more than one tenant at one time ( similar to the one we have to direct debits)? Thank you!
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How do I modify a large group of the same size units?
I need to modify price and sec deposits for all my 10x10 units, those rented and not rented so when someone moves out the new price is shown. I have called twice to SiteLink for assistance. The first time they explained to go to setup then modify units and use wizzard. This did not work. Now on the second call I was told I…
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Customer picking up items left
If you auction a unit, or a customer leaves items for you to discard, is there a form when they come back and pick up personal items like a release?
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How do I find the reserve overlock report?
Yesterday I had 12 reverse overlocks, I hit "process" and then "print" unfortunately the printer wasn't working and the report didn't print. How can I got back and see what I processed?
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Street rates lower than tenants rate?
Our street rates have gone down in the past couple of months by half the price. How do you handle tenants requesting that they be given the current street rate?
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senior/military discount
Is the senior/military discount only available for use during move in? Or is it used for every payment? If it is for reoccurring payments, how is it applied?
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Mistakenly reversed a pre-lien in Tasks & Letters. How do I reverse a reverse?
Must've clicked the wrong unit and reversed a pre-lien. How do I undo the reverse?
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Customers Having Trouble Creating Account On Sitelink To Pay Bills
Is anyone else getting complaints or questions from customers when they go to create a account on sitelinlink to pay their bills. it asks them to setup a password and security question but mine does not give any directions on character length etc. so it confuses many. Is that page standard by sitelink or can it be…
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driver's license reader
We've been using a magtek - swipe the d/l and it loads the info into Sitelink. But FL licenses no longer have the magnetic strip. - It's more like a bar code. Any suggestions for a piece of equipment that will read that & input the data? And still read the credit card? Thanks, Mary
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work orders for Maintenance.
Why doesn't sitelink have an area for work to make work orders for each unit? Or does it?
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Unit Push Rate/Tenant Rate Optimizers
Hello my fellow Storage Manager, Operator, Rolley Chair warrior. I was wondering if any wisdom could be shed on these two tools and how you've found them benefiting, or the opposite for your site? I'm in the process of overhauling/automating 2 storage facilities for this company and my background comes from…
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If a person other than the tenant wants access to a unit, what documents do they need to obtain?
We have a new situation. We have a tenant who went into lien for nonpayment. Auction was the next step. A relative stepped up and paid what was owed and will be paying the rent as to not lose the contents (family stuff). This relative is NOT on the agreement and wants access to unit which she was told no (because she is…
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Forms: Payments & Charges
So I am working on updating some of our forms and I am having an issue. Is there a way to include both payments, credits, refunds, and charges in one single form? So far all the key words that I can find say (receipt only). Is there a way to bypass this that I have not found yet?
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Site Map...?
If someone rents online, how are ya'll sending a unit location map to tenants? StorEdge has this automated, to go out with completed documents...wouldn't that be nice? However, until we have that update, what's your best workaround?