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E-sign causing Opentech kiosks inoperable
Ever since the new e-sign update my 20 series (latest models) Opentech kiosk won't complete move-ins. It freezes on the e-sign screen and won't display the rental agreement for the tenant to sign so the move-in process just stops and the tenant doesn't get a receipt, gate code or unit #. Anyone else having issues with…
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E-Sign 500 Internal Server Error after 'update'
How many people are having this issue? After some update, we cannot generate a single e-sign document without an error like this. As a remote facility, this is absolutely unacceptable. Currently scrambling to see how to work around this to move in tenants like it's 1986. I cannot believe that this is a 'localized' issue.…
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Ask The Expert
Hello! Where can "Ask The Expert" recordings be found?
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Exit Survey questions
- How do you do find out who has responded to the exit survey and their comments. Currently the only way I know is to go through each tenant, and then clicking on exit survey. I'm looking for a report that I can run that will show comments. It's very time consuming to go through each one, when I can have anywhere from 50…
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Death
Hello everyone. I am new to all this. My question is, what to do, when a customer passes away. And they have nobody listed as a alternate? What is the next step? I assume there are laws I have to follow. But, where do I begin?
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StoragePug vs. Others
Due to SiteLink not offering a reasonably priced and accessible API, or any recent updates or customization options for online rentals I'm in the process of shopping for a new website provider. Any feedback on StoragePug or others that you would recommend that are reasonably priced and allow for online rentals without a…
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Price Changes
Rent increases are common in the storage world but I would like to know how are decreases handled? Does anyone have experience with rent prices going down and if so how do you handle? Leave alone and hope current tenants aren't paying attention? Or do we adjust our current tenant's monthly rent? And if the answer is leave…
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people on bikes
Can you tell people you won't rent to people on bikes when they show up to rent a unit?
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Credit charges posting under the wrong column issue?
Has anyone has had an issue where credit card charges posted to
accounts showed up under the Ledger column for Charge, but the charges were
included in the Receipt column under Checks. All of the individual payments were credit cards and show they were posted as credit cards. None of our other daily reports have had an…
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How to remove all old profiles created for additional access cards?
To add an extra access card, we need to create a basic profile and link it to the primary account using the new access card number. When people move out the profiles created for additional access cards remain. What is the best way to clean these up in the system? I would like to delete the extra profiles that were created…
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How to manually set a multi unit tenant for same billing date
Usually when an existing tenant gets another unit, it will automatically ask if I want them to have the same billing cycle as the other unit(s). This did not work and I do not know how to do this manually. Any help appreciated
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Storable Payments
August 7, 2024 2:48PM EDT August 7, 2024 6:48PM UTC[Resolved] Our Processing Bank issued a credit to offset the amount of the duplicated debit and a debit to offset the amount of the duplicated credit.
We apologize for the inconvenience. If you have received an overdraft fee due to this issue, please contact our Support…
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CA Lien procedure
Sorry to be asking this here and not doing the ol' Google research. But for California, what is the total number of days can a unit go through the lien procedure until it's lock can be cut and unit inventoried for auction?
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PTI problem!
We have had PTI gate software at our two locations for
years. We continually have tenants
calling because the gate does not work. We do not have staff on site, so it requires someone go to the facility
and manually power down and reboot the PTI board. We have been told it might be lightning in the area but that is not the…
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How do you run your autopay?
I run autopay on the 1st of the month for nearly all tenants and I run batches of 50 at a time. Wondering how others do this? Do you run the whole facility at once? I used to do it and had freeze-ups. What's the sweet spot? 75? 100? With three facilities and about 800 autopays, I can get it done in an hour, especially now…
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Automated Collections
Does anyone use Call Potential or some integrated collections system through Sitelink? Has it been successful?
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Does anyone use Verizon Hotspot for their Internet?
With the economy the way it is, we are trying to save money where we can. Just wondering if anyone has tried or uses the Verizon Hotspot for their internet? We are running about 20 cameras, our gate, computer, and printer for our internet. I am worried the signal I get on my cell phone (not good) will be the type of…
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Auction Dialog
Hello, Do any of you do your own auctions and if so, what is the dialog used. When it comes to auctions, we conduct our own, but the dialog is older. We are looking to update. Thank you for your input.
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Ledger rate history
Why do some say changed by sitelink and other from the employee
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Refresh data during data entry. Why is it necessary. How often is it necessary.
Hi folks. New to SiteLink. I have worked with various software platforms such as SAP and Oracle, but I have never worked with a package that requires the user to refresh data in order to synchronize data, I guess, between a cloud data source and and data source on a downstream server/work station? Anyway, if someone could…
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Feature Request
I tried to find a category to post this under, and didn't see one for "feature requests" so I am sharing it here. I'd like to request that the move out feature be updated. There are many places in the program where we are making adjustments, and will be prompted with the question "would you like to make another…
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Does anyone recall O'Briens Auctions? The owner was Jim O'Brien he passed away.
We are trying to locate someone from this company. They may still have some auction paperwork from 2020 we are in search of.
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Out For Tenant's Signature
Is it just me, or can't you sort by date any more?
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Prepay for unit in advance option?
Is there a way for a tenant to prepay for a unit when they do not need it for a couple more weeks? If so, how does it affect the unit inventory?
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Insurance
Is it worth the hassle to offer insurance to tenants? It sounds like more trouble than it's worth, especially because it is not required in NV. What kind of feedback did you get from tenants regarding additional charges when you implemented insurance?
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Can you raise rent above the standard rate?
Example: A move in rate is $115 and the tenant is due for a rate increase. Can I raise them to $125 while keeping my standard move in rate $115 or should I change my move in rates to match?
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Certificate of Insurance
Where in SL can I find a proof of insurance to send to a tenant? They just pre-paid for a year of insurance coverage and I sent them a receipt for the payment, but they want a Certificate of Insurance
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Add Apple Pay and Google Wallet to the website
Hi @storable_support. Can you work on adding Pay and Wallet access to the website for online rentals and payments. Since many people have their cards saved in their phones, this time saving step would surely help.
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Setting up multiple locations for online rentals on one website, any suggestions?
I have three locations, but one website. I assume this is a very common situation, but want to add online rentals for all of my locations so they can be booked online via E-sign/sitelink. What's the easiest and most straight forward way so my tenants don't get confused about where they're booking the unit? thanks
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Map disrupting "refresh data"
Does this happen to anyone else? I have two desks running SiteLink Web Edition, if one of us has the map open, and minimized, it prevents the other from moving forward with a move-in. Only we don't realize it's open so we struggle trying to save the information and anxiety ensues. Just wondering if there is a setting that…