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Storable Payments
August 7, 2024 2:48PM EDT August 7, 2024 6:48PM UTC[Resolved] Our Processing Bank issued a credit to offset the amount of the duplicated debit and a debit to offset the amount of the duplicated credit.
We apologize for the inconvenience. If you have received an overdraft fee due to this issue, please contact our Support…
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CA Lien procedure
Sorry to be asking this here and not doing the ol' Google research. But for California, what is the total number of days can a unit go through the lien procedure until it's lock can be cut and unit inventoried for auction?
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PTI problem!
We have had PTI gate software at our two locations for
years. We continually have tenants
calling because the gate does not work. We do not have staff on site, so it requires someone go to the facility
and manually power down and reboot the PTI board. We have been told it might be lightning in the area but that is not the…
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How do you run your autopay?
I run autopay on the 1st of the month for nearly all tenants and I run batches of 50 at a time. Wondering how others do this? Do you run the whole facility at once? I used to do it and had freeze-ups. What's the sweet spot? 75? 100? With three facilities and about 800 autopays, I can get it done in an hour, especially now…
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Automated Collections
Does anyone use Call Potential or some integrated collections system through Sitelink? Has it been successful?
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Does anyone use Verizon Hotspot for their Internet?
With the economy the way it is, we are trying to save money where we can. Just wondering if anyone has tried or uses the Verizon Hotspot for their internet? We are running about 20 cameras, our gate, computer, and printer for our internet. I am worried the signal I get on my cell phone (not good) will be the type of…
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Auction Dialog
Hello, Do any of you do your own auctions and if so, what is the dialog used. When it comes to auctions, we conduct our own, but the dialog is older. We are looking to update. Thank you for your input.
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Ledger rate history
Why do some say changed by sitelink and other from the employee
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Refresh data during data entry. Why is it necessary. How often is it necessary.
Hi folks. New to SiteLink. I have worked with various software platforms such as SAP and Oracle, but I have never worked with a package that requires the user to refresh data in order to synchronize data, I guess, between a cloud data source and and data source on a downstream server/work station? Anyway, if someone could…
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Feature Request
I tried to find a category to post this under, and didn't see one for "feature requests" so I am sharing it here. I'd like to request that the move out feature be updated. There are many places in the program where we are making adjustments, and will be prompted with the question "would you like to make another…
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Does anyone recall O'Briens Auctions? The owner was Jim O'Brien he passed away.
We are trying to locate someone from this company. They may still have some auction paperwork from 2020 we are in search of.
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Out For Tenant's Signature
Is it just me, or can't you sort by date any more?
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Prepay for unit in advance option?
Is there a way for a tenant to prepay for a unit when they do not need it for a couple more weeks? If so, how does it affect the unit inventory?
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Insurance
Is it worth the hassle to offer insurance to tenants? It sounds like more trouble than it's worth, especially because it is not required in NV. What kind of feedback did you get from tenants regarding additional charges when you implemented insurance?
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Can you raise rent above the standard rate?
Example: A move in rate is $115 and the tenant is due for a rate increase. Can I raise them to $125 while keeping my standard move in rate $115 or should I change my move in rates to match?
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Certificate of Insurance
Where in SL can I find a proof of insurance to send to a tenant? They just pre-paid for a year of insurance coverage and I sent them a receipt for the payment, but they want a Certificate of Insurance
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Add Apple Pay and Google Wallet to the website
Hi @storable_support. Can you work on adding Pay and Wallet access to the website for online rentals and payments. Since many people have their cards saved in their phones, this time saving step would surely help.
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Setting up multiple locations for online rentals on one website, any suggestions?
I have three locations, but one website. I assume this is a very common situation, but want to add online rentals for all of my locations so they can be booked online via E-sign/sitelink. What's the easiest and most straight forward way so my tenants don't get confused about where they're booking the unit? thanks
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Map disrupting "refresh data"
Does this happen to anyone else? I have two desks running SiteLink Web Edition, if one of us has the map open, and minimized, it prevents the other from moving forward with a move-in. Only we don't realize it's open so we struggle trying to save the information and anxiety ensues. Just wondering if there is a setting that…
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Site Link Training
Where can I find online training for a new employee? I'm relatively new to using SiteLink myself and I'd like to have some tools to utilize when my new hire starts. Thank you in advance!
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credits
a credit has been issued in error, can it be reversed?
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Send Invoice on Previously Paid Charges
Somehow I missed processing invoices for the month of May, and a tenant has requested an invoice for that months charges. They have already paid rent for May, so I am unable to manually create a new one. I am assuming this is because the invoice was not processed before the payment was made. Is there any way to retrieve…
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Locks
I need to reorder locks. We usually get them from Move-N-Store. But the shipping cost has gone up. I can order from Chateau and get free shipping. Are their locks good? They also sell locks that come with a lock out key. We currently use red locks with master key to lock out past due, plus lock the out at the gate. Thanks
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Credits issued
In the credits section of reports: What does "Rent non-move in ,non-move out" mean???
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How do I change the payment from an Bank transfer to a ATM payment?
When inserting a payment instead of chossing ATM, by mistake, I choose Bank transfer. After the daily close, can I just change the payment method? Thank you!
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Anyone have trouble getting Sitelink to process and resend unpaid invoices?
Sitelink keeps saying Status: "failed" when I resend unpaid invoices or try to manually create and send an unpaid invoice. Anyone know why?
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Kiosk Payment History
Is there any report that shows how many payments have been made using our kiosk? Typically, I go to lead funnel and it allows me to see how many units have been rented from it - I am curious if there is anything that gives a count of how many people are just paying their bill. Any help is appreciated.
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Removing ACH Get Returns for reminder list.
Would anyone know how I would remove ACH Get Returns of the reminder list? It shows I have one to do, but I have no idea how to clear it out.
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Any tips for getting a response from Billing or sales?
We have been trying for over a month to add a new satellite location, I can't get sales or billing to call us back or respond to emails. Anyone have a tip on how to get a response. If you call tech support the just say they will send them a message.
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No initials in Reminders
I see previous notes that were left on Reminders. A few of them have no initials. How was that done?