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Double Charging
We have noticed at the end of January invoice processing, seems to double charge invoices issued yesterday. Invoice Date 29 Jan Due Date 29 March Rent 28 Feb - 28 Mar Rent 29 Mar - 28 Apr When it should only show 28 Feb Rent, Due Date should also be 28 Feb. Is it due to Feb only having 28 days?
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Rental Rate Increase
We are raising rental fees in May, How do I go into forms and change the old rate to new rate using the rtf form editor? I've done it before, but don't recall how to do it. I attached the form with the area highlighted for what I'm needing to edit. BTW, all of you that answer my questions are the BOMB. I truly appreciate…
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Does Sitelink have the ability (or could it be added) to charge a fee for 'printed/mailed' documents
With the high cost of postage, paper, ink and envelopes plus the additional labor required to mail notices, seems like it is time to require tenants to give an email address. This could probably be accomplished by charging extra for mail. This would apply to all notices, late fee letters, rent increase letters etc. It…
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Self Storage Business Property Insurance Recommendations
Does anyone have a recommendation for who to use to insure your self-storage facility? Property Insurance. Ours has gone up tremendously and we are looking for a recommendation.
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How do I sell a lock to a tenant wit multiple units that didn't buy one upon renting?
Any tenant that has two or more units, there is no merchandise sales option. Tenant rented a second unit and then came back later to purchase a lock. How do I sell them a lock? Thanks
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Photoelectric Sensor Issues
Has anyone found a solution to photoelectric gate sensors that seem to not work when the temperature is below zero?
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Does any one use this add deposit feature-i am trying to figure how it works with a credit card
Does anyone here use this feature ?
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Decreasing security deposit when transferring
A few days ago, we had a customer that wanted to transfer from a 20.5x49 unit to a 10x10. His security deposit was $300.00 on the larger unit, only $90.00 on the smaller one. Knowing we couldn't decrease security deposits in the past, we had to move him out of the system, figure out how much rent he had coming back for…
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Sitelink Down
Sitelink updated, came back with no password section on login, hit login button password field appears, enter password error comes back "the program encountered an error and needs to close"
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Map Mixup
I recently went into my facility map and wanted to rotate the map sideways. I selected a couple of buildings and selected "Custom Angle" and rotated it -90 degrees thinking it would flip the entire thing to the left. The entire map went haywire. It jumbled everything! What I didn't know was that a rotation like this…
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Tenant's Own Insurance Update
Can anyone tell me if there is an easier way to update a tenant's insurance. The way I know-even if I only need to change the expiration date on their policy is to cancel the proof, complete the transaction, go back in, put the exp date, policy #, insurance carrier, and amount of coverage all over again, then complete the…
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Recurring Discounts
How can I tie a recurring discount for one tenant that is only valid while a referred tenant rents at the facility? For example: Tenant A refers Tenant B to rent.Tenant B rents a unit, Tenant A receives $x off their rent each month.If Tenant B vacates, Tenant A's rent returns to the normal rate. Thanks.
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Storlogix question regarding gate entry time
I noticed that when anyone goes through the gate the time is p.m. when it is a.m. But when i sign into the storlogix program itself, the time is correct. Where would i be able to adjust the gate entry time? thx
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Ghost reservation
Has anyone else had this problem? I noticed on the reminders on our web edition that a reservation had been made yesterday. I never received any notification for this by phone. Upon looking at the reservation itself, there was no customer information AT ALL. However, a $25 reservation fee was applied. I have a receipt. It…
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How do you modify a table in a Form?
Our lease, which is an RTF form, uses a table for the vehicle information. I need to change what info we actually use, but I can't find anything about adding, deleting or modifying tables in Forms. Someone managed to add it in the first place, so there must be a way I can change it! Please advise. Thank you!
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Returning Deposits via Credit/Debit Card
SiteLink won't allow a refund to a credit card unless the card was on file and used before. We want to know how we can process refunds for security deposits to a new or updated card at move out?
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Custom Thank-You Page and Google Ads Conversion Tracking
We have our own website that directs to our Sitelink page when someone makes a reservation. I'm wondering if there is a way to redirect users back to our website after they make a reservation (so they see a custom thank-you page where we can add Google Ads conversion tracking). If that is not possible, is there a way to…
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Integrating an Affiliate Software/Platform
Hello, we have a website integrated to Sitelink where you can rent a storage. We want to run an affiliate program. We want to have a signup form, where users can signup as an affiliate. A referral code will be manually/automatically sent via email/sms. A user that will the referral code will get a discount. And the…
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Refunding Auction Cleaning Deposits
What is the best way to put in the charge for an auction cleaning deposit when using CC for the payment method that will not leave a balance owed when refunded? Our facilities are managed virtually so accepting cash for the cleaning deposits is not an option.
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Setting Up Convenience Fee for Online Payment
Is it possible to set up a convenience fee for online payments? When tenants pay with a CC in person, they are charged a processing fee. However, when they pay online, this is not charged. This makes my client eat the processing fee for all online payments. Has anyone been able to successfully automate a fee for any…
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AVS Eyesore
Dear @storable_support, When will the AVS mismatches be removed from the Reminders? It's been months - dare I say years - and they haven't fixed the issue. Can't you simply remove them from the Reminders? Thank you.
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Moving a new tenant out same day as rented paid by credit card.
Hi, My question is this, when a unit is rented and paid for by credit card, is it possible to move them out same day and their credit card not be charged? Or does it go through, and they'd need to be refunded the money? Thanks.
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Gate Access
Looking for feedback on Sitelink Gate Access. We have used Sentinel since 1993. The keypads aren't available any longer. And the software we have is no longer supported. I understand the company has gone through many changes in the last several years. If you use something other than Sitelink or Sentinel Access I am open to…
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Lag??
Is SiteLink lagging for everyone else or just me? When I'm trying to use the desktop mode, it takes forever to load and then says not responding and asks if I want to wait or restart the program. I always have to restart. It takes me about 20 minutes just to take a payment. When I go on My Hub, no issues. Edited to add:…
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Monopoly?
Storable is monopolizing self storage.. We were 20 plus year users of sitelink. I now have to use Storable payments and they can charge me what they please.. I now can't use safelease or they have to pay a fee.. What's next? When they gonna say I can't use PTI because they own opentech? When are they going to say…
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Is there an ETA on when the font size in the lease will be fixed?
When filling in the e-sign portion of the lease where it wants the miscellaneous and others authorized the font is so small you cant even read it. I spent 1.5 hours on the phone with a Sitelink tech and we were unable to come up with a solution. One of our area managers reached out and all he was told was it was going to…
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Cannot Access Anything! StorLogix Security Level Permissions Do Not Allow..
We had some issues with Storelogix not connecting to the logix server and ended up doing a reinstall. Now, attempting to do anything results in the error message: Security Level Permissions Your current security level permissions do not allow you to access this information. Please contact your system administrator. There…
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ACH Get Returns showing errors
Trying to run ACH returns and getting this message: I restarted my computer, cleared my data and cache and still getting this response anyone else? If you can't read it i had a time trying to figure out how to copy and paste a screenshot! It says I need to refresh.
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Refund Accounting
Good morning, I am try to understand how Sitelink make the accounting for the refund, went we have a prepayment from the tenant, somebody can help me with this.
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Latest issue regarding Microsoft Authentication Standards
Earlier this week, SiteLink web edition stopped working with Microsoft O365 due to the deprecation of basic authentication methods. After reaching out to the support team we were told that migration to another email service is the solution and to call Microsoft support and ask them to change it. I can tell you with 100%…