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How to reserve a unit on sitelink
Hello,
What are the instructions as to how to reserve a unit on sitelink?
Thank you.
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e-Contracts not opening?
Every time I would like to open a tenants e-contract the document does not open and gives us an error message that says it is due to it not being a supported document or it has been damage. Any help would be appreciated.
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Removing ACH Get Returns for reminder list.
Would anyone know how I would remove ACH Get Returns of the reminder list? It shows I have one to do, but I have no idea how to clear it out.
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Online payments with multiple units
I have several tenants with multiple units. It seems that whenever they make an online payment, all the money goes to one unit. Is there a button on the website that allows them to pay all units at once and disperse the funds accordingly? Or should they make an individual payment to each unit? I have looked for this on the…
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Auto bill for Credit Card
How do i default E-Mail receipt to Yes in Auto Bill for Credit cards.
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Disabling Pre Paying
Good morning, Is there a way to disable pre paying so they are still able to pay online? :#
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How can we change a payment paid through date in sitelink?
We are needing to change a tenants paid through date. How can we do that? Thank you.
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How do I move from Schedule Auction to Auction?
We have two tenants who have been thru the Schedule Auction process. We set the date, sent them the notice, and now we are ready to clear out their units. They are listed in the "Reverse: Schedule Auction" task. The auction date we set under Schedule Auction has come and gone, but it did not generate an "Auction" task in…
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Unable to connect to Web edition?
Is anyone else having issues logging into Sitelink Web? It's giving me an error message saying unable to connect to internet. We have internet working on our end. @storable_support
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Death of a tenant. What exactly does Calif. law state that a storage facility need from executor.
What exactly by California law does a storage facility need in order for an executor to access a deceased tenants unit? The death certificate and what else? We have an executer (or claims to be the executor with a copy of a will) wanting to access the unit. We have told her that her lawyer needs a signed court order…
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Scanned drivers license
Scanned a drivers license to account yesterday and showed in grid of pictures in Sitelink and now gone :(
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Hello! I'm looking for someone who uses the Insomniac kiosk. I have some general questions?
I am looking for a facility that uses the Insomniac kiosk. I have some general questions and operational issues I would like to address before I pull the trigger and purchase one for one of my facilities.
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New York State Evicted Tenant will not leave
We have a tenant who was living and partying in her unit late at night inviting other people also. We found out and called the police because the neighbors down the street heard the commotion and informed us. The police told her she could not do that as did we. We then served an eviction notice. Another tenant allowed her…
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PTI STRIKES AGAIN
Effective October 1, 2025, PTI Security Systems will discontinue new sales of the following legacy products: FalconXT hardware, including base unit assemblies, connectors, boards, and international base unitsStorLogix Cloud Adapter, as we transition customers to our next-generation access control solution - PTI…
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Multi Unit Credit Card Feature in Tenants
I have posted before because we have trouble when tenants add units and the auto pay information doesn't automatically set up. I remember it was suggested to use Multi-Unit Credit Card in Tenants but I can't figure out how it works. Of course we don't find this out until after the tenant is late on payment. And they think…
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Windows 11
Will my sitelink still work if we do not update to Windows 11?
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Transfer security deposit to another unit
A tenant with 2 units moved out of one. I am trying to transfer the security deposit to another unit. There are 4 prompts to click on, the one I want to click on is the 4th one down that says something like apply to this unit, but it is not highlighted and will not allow me to click on it. What do I need to do to transfer…
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I took a walk in reservation, but i can not take a cash payment for it?
I am new to web edition. I had a walk in and they made a reservation for a size I do not currently have open, so he wanted to reserve one. Figured out how to make the rteservation but can not get sitelink to take a cash payment. When I set up the program cash payment was one of the options I checked, and went and double…
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Moving a new tenant out same day as rented paid by credit card.
Hi, My question is this, when a unit is rented and paid for by credit card, is it possible to move them out same day and their credit card not be charged? Or does it go through, and they'd need to be refunded the money? Thanks.
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Is it possible to put a second door number in SiteLink?
We have many units that are 25' or 30' with a door on each end. It would be helpful to both tenants and staff if we could list the second door number. Is this possible? I have tried but it does not look like Site Link allows.
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Self Storage Legal Network
Is anyone else here apart of the Self Storage Legal Network?? I used to be able to go in and ask questions and read questions, but for the past few weeks I have been unable to find that section.
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Lease Documents
Is it possible to have a lease in sitelink for in-house rentals and a separate lease for when new tenant rent online? I have my website through Storable. The reason I am asking is if someone comes in the office, we can collect the information and have it via KEYWORDS added to the lease. If someone rents online then it does…
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how to undelete a receipt
how to undelete a receipt in sitelink?
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Late fee changes
Recently I had my lease updated from a $20 late fee to a $20/20% whichever is greater. I know I need to send out a copy of the new lease and give a 30 day notice to all my existing tenants. Can someone please tell me the proper steps to take in sitelink to accomplish this. My tenants on on anniversary due date. So I'm not…
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Statements
i have found that sounds email providers don't like our statements from Sitelink due to no content in the body of the message only an attachment of the statement. I can see how to edit most emails out of sitelink i can't find the statement. Help.
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No phone support???
I need to remove an employee from SiteLink because they are no longer with the company. I cannot get a hold of anyone for support. I get to the hold music. Then after that it rings once and then silent. What is going on?
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Any one out there with a solution to the on going credit card processing fails?
I just hung up with level 2 - spoke with Luke. I have never known anyone to respond so apathetically to an issue. We have several customers who's cc payments are being declined for "Generic Declines". Yesterday's excuse from Sitelink was the customer needed to remove and re-enter their info in order for the payment to…
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How do we change a unit
How do we change a unit showing as available to a different category?
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If the tenants employer wants to be named on contact
Good afternoon,
We have a tenant whose employer (from Los Angeles) wants the unit changed into their name. We are several hours away from Los Angeles; the employer won't be able to come here or send anyone to sign a new rental agreement is what we are being told. We don't have a way for them to 'docu-sign'. The current…
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Are you charged more for AVS mismatch?
Are you charged more for AVS mismatch or no match?