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Sitelink Down
Sitelink updated, came back with no password section on login, hit login button password field appears, enter password error comes back "the program encountered an error and needs to close"
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Map Mixup
I recently went into my facility map and wanted to rotate the map sideways. I selected a couple of buildings and selected "Custom Angle" and rotated it -90 degrees thinking it would flip the entire thing to the left. The entire map went haywire. It jumbled everything! What I didn't know was that a rotation like this…
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Tenant's Own Insurance Update
Can anyone tell me if there is an easier way to update a tenant's insurance. The way I know-even if I only need to change the expiration date on their policy is to cancel the proof, complete the transaction, go back in, put the exp date, policy #, insurance carrier, and amount of coverage all over again, then complete the…
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Recurring Discounts
How can I tie a recurring discount for one tenant that is only valid while a referred tenant rents at the facility? For example: Tenant A refers Tenant B to rent.Tenant B rents a unit, Tenant A receives $x off their rent each month.If Tenant B vacates, Tenant A's rent returns to the normal rate. Thanks.
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Storlogix question regarding gate entry time
I noticed that when anyone goes through the gate the time is p.m. when it is a.m. But when i sign into the storlogix program itself, the time is correct. Where would i be able to adjust the gate entry time? thx
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Ghost reservation
Has anyone else had this problem? I noticed on the reminders on our web edition that a reservation had been made yesterday. I never received any notification for this by phone. Upon looking at the reservation itself, there was no customer information AT ALL. However, a $25 reservation fee was applied. I have a receipt. It…
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How do you modify a table in a Form?
Our lease, which is an RTF form, uses a table for the vehicle information. I need to change what info we actually use, but I can't find anything about adding, deleting or modifying tables in Forms. Someone managed to add it in the first place, so there must be a way I can change it! Please advise. Thank you!
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Returning Deposits via Credit/Debit Card
SiteLink won't allow a refund to a credit card unless the card was on file and used before. We want to know how we can process refunds for security deposits to a new or updated card at move out?
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Custom Thank-You Page and Google Ads Conversion Tracking
We have our own website that directs to our Sitelink page when someone makes a reservation. I'm wondering if there is a way to redirect users back to our website after they make a reservation (so they see a custom thank-you page where we can add Google Ads conversion tracking). If that is not possible, is there a way to…
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Integrating an Affiliate Software/Platform
Hello, we have a website integrated to Sitelink where you can rent a storage. We want to run an affiliate program. We want to have a signup form, where users can signup as an affiliate. A referral code will be manually/automatically sent via email/sms. A user that will the referral code will get a discount. And the…
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Refunding Auction Cleaning Deposits
What is the best way to put in the charge for an auction cleaning deposit when using CC for the payment method that will not leave a balance owed when refunded? Our facilities are managed virtually so accepting cash for the cleaning deposits is not an option.
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Setting Up Convenience Fee for Online Payment
Is it possible to set up a convenience fee for online payments? When tenants pay with a CC in person, they are charged a processing fee. However, when they pay online, this is not charged. This makes my client eat the processing fee for all online payments. Has anyone been able to successfully automate a fee for any…
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AVS Eyesore
Dear @storable_support, When will the AVS mismatches be removed from the Reminders? It's been months - dare I say years - and they haven't fixed the issue. Can't you simply remove them from the Reminders? Thank you.
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Moving a new tenant out same day as rented paid by credit card.
Hi, My question is this, when a unit is rented and paid for by credit card, is it possible to move them out same day and their credit card not be charged? Or does it go through, and they'd need to be refunded the money? Thanks.
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Gate Access
Looking for feedback on Sitelink Gate Access. We have used Sentinel since 1993. The keypads aren't available any longer. And the software we have is no longer supported. I understand the company has gone through many changes in the last several years. If you use something other than Sitelink or Sentinel Access I am open to…
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Lag??
Is SiteLink lagging for everyone else or just me? When I'm trying to use the desktop mode, it takes forever to load and then says not responding and asks if I want to wait or restart the program. I always have to restart. It takes me about 20 minutes just to take a payment. When I go on My Hub, no issues. Edited to add:…
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Monopoly?
Storable is monopolizing self storage.. We were 20 plus year users of sitelink. I now have to use Storable payments and they can charge me what they please.. I now can't use safelease or they have to pay a fee.. What's next? When they gonna say I can't use PTI because they own opentech? When are they going to say…
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Is there an ETA on when the font size in the lease will be fixed?
When filling in the e-sign portion of the lease where it wants the miscellaneous and others authorized the font is so small you cant even read it. I spent 1.5 hours on the phone with a Sitelink tech and we were unable to come up with a solution. One of our area managers reached out and all he was told was it was going to…
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Cannot Access Anything! StorLogix Security Level Permissions Do Not Allow..
We had some issues with Storelogix not connecting to the logix server and ended up doing a reinstall. Now, attempting to do anything results in the error message: Security Level Permissions Your current security level permissions do not allow you to access this information. Please contact your system administrator. There…
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ACH Get Returns showing errors
Trying to run ACH returns and getting this message: I restarted my computer, cleared my data and cache and still getting this response anyone else? If you can't read it i had a time trying to figure out how to copy and paste a screenshot! It says I need to refresh.
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Refund Accounting
Good morning, I am try to understand how Sitelink make the accounting for the refund, went we have a prepayment from the tenant, somebody can help me with this.
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Latest issue regarding Microsoft Authentication Standards
Earlier this week, SiteLink web edition stopped working with Microsoft O365 due to the deprecation of basic authentication methods. After reaching out to the support team we were told that migration to another email service is the solution and to call Microsoft support and ask them to change it. I can tell you with 100%…
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Failure - Verify if payment was processed before retrying
I just started getting this error every time I try to take a credit card payment (existing and new rental). So far the payments have not been going through. This only happens with SiteLink Web Edition and not MyHub. I've tried running Live Update but the error persists. Any thoughts on how to resolve this?
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Locking multiple tenants out of gate
Is there a way to lock multiple tenants from accessing the gate at once with one click, like when you overlock? I'm having to go in and manually one at a time lock them out of gate.
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How to disable ACH or taking a check for a tenant
when a tenant has multiple nsf checks I want to be able to disable taking a check from them or them being able to do a ACH transaction on-line Is there a way?
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How to add Predefined Messages to "Send SMS Message"?
I'm at a lost on trying to create Predefined Messages.
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How to make SMS visible in forms?
I'm going to be using SelfStorageSMS. I have finished setting everything up and waiting for our number to receive carrier approval. IDs are posted in the SMS setup and verified. I'm trying to make the SMS appear in Company > Forms. It is not.
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How can I modify one size of a group of units in a full batch?
Back in 2016 someone set my site up backwards in that they listed units by width and length backwards, i.e. 10x5, when they are actually 5x10. How can I choose all my 10x5's and change them to 5x10's? I know I will probably have to reconfigure them on my map too.
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Online payments when a tenant is past due
Is there a way to change settings in sitelink so that when a tenant is past due by 2 months they can still make a payment. My tenant wanted to pay the full balance online but it didn't let her because she was past due 2 months and was denied and it said to contact the office
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Multiple Logins
When can sitelink make it available for one login?! You would think that sitelink would have the ability to make it where you could login one time and then select your locations, as you can do from the mobile app. This new password set up is no different than when you typed in the location and password before. Time wise…