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How are you handling SMS Opt-In for tenants?
How are you giving tenants the option to Opt-in for text messaging?
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New eFile and E File Management
Trying to help a tenant with esign. I have two facilities. When I go to My Hub eFile Management and can only see the documents for one location. Any tips, tricks or work arounds? Thanks
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Predefined Messages Emails
Is there a way to add letters or form emails to the Predefined Messages, or is this a higher function for the RM's and such?
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New E-Sign Sucks!
I don't know what Storable was thinking when they took away the ability to use signature pads for the E-sign. This "new" update is horrible! It has made the process extremely difficult and now what used to take less than 5 minutes now takes over 10 minutes. I am so disappointed with this update and wish we could go back to…
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Website Companies
Which website company do you all use for your storage company?
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New eSign
Not. A. Fan. The prior eSign for leases was quick and easy. Why update something that worked just fine? This new version is a little more complex, and more time consuming. We don't use a signature pad, but do signing on a touch-screen laptop. Apparently, now we have to do the text-font option instead of a customer…
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How do you configure your auction day?
I am on anniversary date, we do our auctions online with Storage Treasures (just started) we do our lock cuts in house. Do you have a predetermined date to sell, or do you count the days from day 45? Do you have multiple dates listed in the same month? I know we can sell after day 58, but is there a chart that you use to…
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e-sign??
I'm finding the new e-sign more cumbersome than than the previous version. I've used the Topaz signature pad for in office rentals with no issues, yet it's support in the new e-sign has been discontinued:/ Why? Also, customers seem to be needing more help with the sign steps with online rentals. The update seems to have…
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Unit Push Rate/Tenant Rate Optimizers
Hello my fellow Storage Manager, Operator, Rolley Chair warrior. I was wondering if any wisdom could be shed on these two tools and how you've found them benefiting, or the opposite for your site? I'm in the process of overhauling/automating 2 storage facilities for this company and my background comes from…
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Sitelink Software Owner Payment Database possibly Compromised
I personally own and operate a small storage facility and received an alert that my credit card had been compromised. I ONLY use this credit card to pay for my monthly invoice from Sitelink Software LLC in Austin, TX. ($255.27/month) for using their web edition software. There has been no additional charges or account…
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Storlogix text messaged all of my customers without permission
So, over the weekend all my customers were texted by Storlogix Cloud (PTI), letting them know they can download an app (EasyCode) to open the gates. This was done without my knowledge/permission. We do not offer EasyCode at my location because it presents a whole host of other problems. I have had to field several phone…
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Aged Receivables
Is there a report where I can find a list of my tenants that are 61-90 days late? Corporate is asking for a way to pull a report that shows this to them.
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Move in discounts not transferring
Has anyone else had an issue with move in special discounts not transferring when tenant needs to upgrade to a new size? We have 2nd and 3rd month 25% off, transferred to larger unit on same day but discount disappears. Support's suggestion was to do a manual credit. But all employees are not authorized to issue credits.…
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How do a reset up invoices to go out for all tenants at same time?
When I go to settings to set up how many days out to send invoices, it doesn't set it up for each tenant. I have to go into each tenants ledger settings and change it. Thanks
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m4s marketing for storage website
Anyone using M4S for your website? Please share your experience good or bad
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Regarding California Lien Laws: how long do you allow someone to go before you auction the unit?
Our company has always had a 90 day policy, we do a 30 day pre-lien and then a 45 day Lien notification but we are told to give it another 45 days from there, it has come to my attention that we are doing it wrong, according to the law we only have to wait until they are 58 days late to sell? Can anyone tell me how they…
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hurricane
Ok so I'm in Florida. we have a hurricane coming, What do facilities do about allowing people in the gate. Shut the gates down til you can inspect the property? Not let people in til the storm passes?
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SiteLink and Storable Website User - Protection Plan Offering
I am very interested in connecting with anyone who is using both SiteLink and Storable Website services. Specifically, we are about to make Property Protection a requirement for new and existing Tenants and I am struggling with the interface of how the optional coverage we are offering is presented to online renters.…
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support
Does anybody know who to contact when support fails. waiting 10 days now for a call back to resolve a 30 second issue resolve. support stinks corporate needs to know.
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Forms of payment
Is there an option for you to be able to take 2 or 3 different forms of payment in one transaction?
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Dismissing Refund as Unowed
This might be a dumb question - but where exactly does ones refund go after you dismiss it as unowed? Is there a certain category on the management summary that it would fall under? Or is it now just considered extra income? Any help is appreciated
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Termination Letter due to delinquency
Just curious - How many of you are terminating tenants just because they consistently do not pay on time? (If yes - is that specified in your lease?) I have a decent amount of people who will always pay in full, but only after they have been prepped for auction. (>10x) I am currently at 97%, so at this point these piles…
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Is anyone else having issues with customers not completing the lease agreement? The green boxes?
We are experiencing issues with customers not completing the lease agreement due to so many green boxes, they get confused on what is required verses what is optional. Sitelink doesn't have a current fix
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HubSpot CRM with Sitelink WE
Has anyone connected Hubspot CRM with Sitelink web edition though the API? if so, are you pushing information to Sitelink or are you getting sitelink to push client details to HubSpot? Ideally I'd like Sitelink to push out a customer list with revenue tied to them so i can create custom audiences for marketing tied to…
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Payments
I am wonder how easy it is to setup direct debits. We use auto credit cards every day and standing orders where customers push money to our account, but direct debits would be so much easier. Thanks
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Esign showing completed in bulletin and notes
Wondering if anyone is having issues with Esign not showing completed in the notes and the bulletin? This was a helpful tool to see but now it seems to be gone with the recent changes
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esign or paper
What is everyone using esign or paper contracts? Thinking about going esign
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Why can't I get in touch with billing
My account was changed there is no number to call. I sent an email no call back. What is a good number to call?
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Future Alert Option?
I have a tenant that prepaid until the end of Feb. 2025 and wants a call before the end of February to remind him to pay for March. Is there a way for Sitelink to notify me in February to call him?
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How do you delete a scheduled auction in SiteLink?
We have a bunch of units listed under the Schedule Auction task that are obsolete. Either the tenant moved out or the auction never took place. These tenants are NOT listed under Reverse Scheduled Auction. I want to get them off my Reminders list. In other words, I want to just delete the auction event for those tenants.…