Online payments with multiple units

helenatim

I have several tenants with multiple units. It seems that whenever they make an online payment, all the money goes to one unit. Is there a button on the website that allows them to pay all units at once and disperse the funds accordingly? Or should they make an individual payment to each unit? I have looked for this on the website since I have multiple units of my own, but I can't figure it out. 

MamaDuke7

Unfortunately, online each unit must be paid individually.

helenatim

MamaDuke7 said:

Unfortunately, online each unit must be paid individually.

Thanks. At least I know now

ESS

I have had 2 tenants in the history of tenants in almost 7 years, that have been able to make 1 payment online for multiple units and I have no clue how they've done it.

storable_support

Multiple units can be paid together online. Your website UI will determine how that's done. Web Template provides an option and any custom-built integration should allow this as well. 

MamaDuke7

storable_support said:

Multiple units can be paid together online. Your website UI will determine how that's done. Web Template provides an option and any custom-built integration should allow this as well. 

ooohhhh!!!!   Time to do some digging and get that working for my site!  Thank you!

helenatim

MamaDuke7 said:

storable_support said:

Multiple units can be paid together online. Your website UI will determine how that's done. Web Template provides an option and any custom-built integration should allow this as well. 

ooohhhh!!!!   Time to do some digging and get that working for my site!  Thank you!

Let me know what you learn please! I was lost at website UI...

dperry

Good morning,
 Today I read your question about paying multiple units. Would it be a possibility for your tenant to use auto pay? We have tenants with multiples also and they signed up for auto pay- a whole lot less troublesome for all of us. Just a thought!

helenatim

dperry said:

Good morning,
 Today I read your question about paying multiple units. Would it be a possibility for your tenant to use auto pay? We have tenants with multiples also and they signed up for auto pay- a whole lot less troublesome for all of us. Just a thought!

Believe me, I have asked. Some prefer to pay with different cards each month or on different days of the month. This is a very small number of tenants, but it would be a nice little problem to solve.

helenatim

storable_support said:

Multiple units can be paid together online. Your website UI will determine how that's done. Web Template provides an option and any custom-built integration should allow this as well. 

Since I have a Storable website, Storable software and Storable payment processor, can you please just tell me how this is done? 

MamaDuke7

helenatim said:

MamaDuke7 said:

storable_support said:

Multiple units can be paid together online. Your website UI will determine how that's done. Web Template provides an option and any custom-built integration should allow this as well. 

ooohhhh!!!!   Time to do some digging and get that working for my site!  Thank you!

Let me know what you learn please! I was lost at website UI...

I have gone through ALL of the Web Template/API, etc. in the Corporate Control Center and cannot find anywhere to set this up!

ESS

MamaDuke7 said:

helenatim said:

MamaDuke7 said:

storable_support said:

Multiple units can be paid together online. Your website UI will determine how that's done. Web Template provides an option and any custom-built integration should allow this as well. 

ooohhhh!!!!   Time to do some digging and get that working for my site!  Thank you!

Let me know what you learn please! I was lost at website UI...

I have gone through ALL of the Web Template/API, etc. in the Corporate Control Center and cannot find anywhere to set this up!

me either!

igotthisnow

Even though you have a Storable helenatim said:

storable_support said:

Multiple units can be paid together online. Your website UI will determine how that's done. Web Template provides an option and any custom-built integration should allow this as well. 

Since I have a Storable website, Storable software and Storable payment processor, can you please just tell me how this is done? 

Well they are basically run as different companies, though under the Storable banner.  I learned that recentley with my processing problem.

teesee150

helenatim said:

storable_support said:

Multiple units can be paid together online. Your website UI will determine how that's done. Web Template provides an option and any custom-built integration should allow this as well. 

Since I have a Storable website, Storable software and Storable payment processor, can you please just tell me how this is done? 

@helenatim Not sure if you can answer this, but does your storable website allow discounts on 6 month and 12 month payments?

I currently have a storagepug website and this is not possible. Looking to move to a platform where it works.

helenatim

teesee150 said:

helenatim said:

storable_support said:

Multiple units can be paid together online. Your website UI will determine how that's done. Web Template provides an option and any custom-built integration should allow this as well. 

Since I have a Storable website, Storable software and Storable payment processor, can you please just tell me how this is done? 

@helenatim Not sure if you can answer this, but does your storable website allow discounts on 6 month and 12 month payments?

I currently have a storagepug website and this is not possible. Looking to move to a platform where it works.

Sitelink has settings under Company>Setup>Discount Plans that look like you could set up pretty much any discount plan you can think of.  The settings are in the management software, not the website.  Then you then choose whether to apply them to the website.  Funnily enough, I have never looked at that screen in 16 years.  With things cooling off in the storage market, I might have to offer a discount or two and try to fill some empties.  Thanks for asking.  I learned something today.

teesee150

helenatim said:

teesee150 said:

helenatim said:

storable_support said:

Multiple units can be paid together online. Your website UI will determine how that's done. Web Template provides an option and any custom-built integration should allow this as well. 

Since I have a Storable website, Storable software and Storable payment processor, can you please just tell me how this is done? 

@helenatim Not sure if you can answer this, but does your storable website allow discounts on 6 month and 12 month payments?

I currently have a storagepug website and this is not possible. Looking to move to a platform where it works.

Sitelink has settings under Company>Setup>Discount Plans that look like you could set up pretty much any discount plan you can think of.  The settings are in the management software, not the website.  Then you then choose whether to apply them to the website.  Funnily enough, I have never looked at that screen in 16 years.  With things cooling off in the storage market, I might have to offer a discount or two and try to fill some empties.  Thanks for asking.  I learned something today.

Yea I have them all set up there and enabled for the website but StoragePug does not support showing the discounts on the website. Sitelink has the API to support it but StoragePug said its a feature they have no interest in supporting so I'm looking for a new provider.

AdditionalAttic

storable_support said:

Multiple units can be paid together online. Your website UI will determine how that's done. Web Template provides an option and any custom-built integration should allow this as well. 

@storable_support So if I have Storable Payments and a Sitelink Store website.....How do I do this??

storable_support

AdditionalAttic since you are using the SiteLink Store for your website, it will automatically recognize all of the units the tenant rents and give them the option to pay for one or more units. 

AdditionalAttic

storable_support said:

AdditionalAttic since you are using the SiteLink Store for your website, it will automatically recognize all of the units the tenant rents and give them the option to pay for one or more units. 

@storable_support A tenant in mind has 6 units on ACH Autopay and it takes payment as 6 individual transactions. Can we set up the autopay to take payment for all 6 in one transaction?

GlenMark

MamaDuke7 said:

Unfortunately, online each unit must be paid individually.

Not necessarily. We have a couple of tenants who have been able to pay their multiple units online with one payment. Most others have to register for each individual unit and pay separately. Reminds to me to ask their few how they managed to do that.

storable_support

@AdditionalAttic Tenants with multiple units can pay for them all at once when using a credit card. However, if they choose to pay with ACH, they’ll need to make separate payments for each unit. This difference is due to the way payment processing works for each payment type.