Alternate Letters Not Printing

tashertot

Hey all, 

We're having a major issue at all of our properties with alternate letters not printing for lien notices. It's causing our auction units to get pushed because letters aren't getting sent. I've talked to SiteLink, and everything looked fine on their end. They said it must be something our IT department is blocking. Our IT department said that nothing is being blocked and it's something with SiteLink. 

I'm at my wits end! Please help. Commented is a screenshot of what our Past Due Event Reports look like. 


Thank you!

tashertot

storable_support

Hi @tashertot, we'd love to help you with this. Next time you're processing lien letters, give our support team a call so we can walk you through the process as you do it to make sure everything works as expected.