How is a next payment due date changed?

dperry

On the unit notes one of our tenants paid to date is incorrect. How do we make a change to reflect the correct date. It shows paid to 2-28-25 and should be 3-31-25. Thank you.

jimbo1956

check his ledger-if he is even $1 short of clearing the full payment it will show paid thru only for the previous month.

themage

Sounds like your tenant is a month short on payments. The paid thru date is literally the date the account has paid up through. 

I would first double check that the tenant really has made all the payments to pay through 3-31, and that none of those payments has been returned (NSF or Chargeback, etc). The ledger should show any discrepancies.

If there really are no problems with the chain of payments, then it is probably something you would need to call Sitelink about. Otherwise (and don't do this without making sure it is the best option) you would have to credit the account for a months rent.

There have been a few instances when the payment system will take an online payment and then is unable to credit the correct account in Sitelink. If something like that happened, you could copy the transaction data from the processor terminal and make an "offline" payment to the tenant's account. 

dperry

Hi!
The tenant is current and actually a month ahead and not behind on rent. We need to change his paid to date.