Customer Account Address Changes
I notice that when a customer changes their address online, it creates a note that shows that they have done so, which is great.
However, the address shown in the note is the OLD address. This can be helpful, but for legal reasons, we need to be able to document the NEW legal address. Is Sitelink looking to add this soon?
In the meantime, what are you doing in order to have legal documentation of the address change? Currently, I am having my managers print the email showing the address change and stapling it to a "Change of Address" form so that the new address is attached to the address change.