tenant has two units need to move out of one

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aasstorage
aasstorage Registered User ✭✭
I have a tenant that has two units, they're both in her name. One is hers the other is her sons. Hers is paid for with credit card, his is paid with a check. I need to move the son out and move back in under his name and info. But I don't want to issue a refund and apply to her account. both units are current on rent. How can I do that? Thanks.

Answers

  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
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    Create a new TENANT with all of his information.  Then go to Company > Utilities> Shift-Ctrl-T and then click Move Tenant to Another Ledger. 

    On the left choose the unit, on the right choose the new tenant you just created.

    Then go in and update any other info you need to correct to make it his alone.  All dates and rates stay the same.
  • aasstorage
    aasstorage Registered User ✭✭
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    Thanks mamaduke. I hate to sound stupid, but how do you create a new tenant? Do I go to the move in screen?
  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
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    Click Tenants on the Home Screen.  Then at the top right click ADD.
  • aasstorage
    aasstorage Registered User ✭✭
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    Thank you, I thought that might be it, but wasn't sure. Hope you have an awesome day.  :)
  • storable_support
    storable_support Registered User, Registered Moderator, Community Manager ✭✭✭✭✭
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    Thank you @MamaDuke7 for always answering questions!! As usual, you're right on the mark!

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