2 monthly invoices being sent out

Sarah
Sarah Registered User ✭✭✭
I have noticed that Sitelink is now sending out 2 invoice batches about 5 mins apart ... to the whole tenant list - HELP how do I stop this. We have changed nothing in settings. 
They get one that is showing from SiteLinkmyHub and then the other shows from our company email. 
Any ideas how to correct this?
Thank you 

Answers

  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    That sounds like a call to tech support.  They can go into your system and find the glitch.
  • Sarah
    Sarah Registered User ✭✭✭
    @MamaDuke7 - thanks - I was trying to avoid that as it takes hours 
  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    Sarah said:
    @MamaDuke7 - thanks - I was trying to avoid that as it takes hours 
    Wow. That's odd. I always get someone right away.
  • Sarah
    Sarah Registered User ✭✭✭
    @MamaDuke7 we use to but now that waiting on hold is getting so expensive (calling from Canada) we put in for a call back when some one is available it can take a significant amount of time.

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