e-sign??

igotthisnow

I'm finding the new e-sign more cumbersome than than the previous version. I've used the Topaz signature pad for in office rentals with no issues, yet it's support in the new e-sign has been discontinued:/ Why? Also, customers seem to be needing more help with the sign steps with online rentals. The update seems to have made things more complicated..not easier. We're in a mobile society lets keep it simple please.

champstorage

We use opentech kiosks which utilizes Sitelink e-sign for the on-screen rental agreements, ever since the update the rental fails at the point of signature and doesn't display any agreement or on-screen options for the tenant so it just times out and doesn't give them the unit number, receipt or gate code. 

igotthisnow

A better option would have been a beta test with a few signifant operators before the forced rollout.  ie:CrowdStrike

MamaDuke7

igotthisnow said:

A better option would have been a beta test with a few signifant operators before the forced rollout.  ie:CrowdStrike

Yeah, that would be great. But they never do that with anything they push out, sadly.

igotthisnow

SiteLink did a great job of fixing e-sign!   It's intuitive and smooth on both ends...

Parker

I would like the option to still use Topaz pad.. it works fine for us.. I worried a older employee will only be more confused working tablet.

teesee150

I was just updated to esign today and its a complete mess. My entire agreement is just a garbled mess. Why is sitelink switching everyone over when this system is obviously not ready or thoroughly tested? I have to get a actual signatures in person right now because its completely broken.
@storable_support

storable_support

@teesee150 - We are so sorry to hear that the new esign update is giving you trouble and apologize for any frustration this has caused. We recommend running a live update (instructions here: https://support.sitelink.com/hc/en-us/articles/4418865738007-How-do-I-run-a-Live-Update) and then rebooting your computer. If that doesn't work, please give us a call so we can take a look and troubleshoot further. 

igotthisnow

Yes, the Topaz was a great feature...

RRMS

I tried it for the first time this morning. I have run a Live Update. We have an android tablet that I log into to do signatures. It comes up and then says the tab has crashed. 

Imbus

Sitelink has provided another GREAT update LOL. However, I am experiencing issues with the iPad crashing, requiring multiple refreshes for documents to appear. It is frustrating that they claim this update enhances transparency in the signing process. A visit to any hospital will reveal how one often signs away important rights without thorough understanding.
It would be interested to know who conceived this great idea.

igotthisnow

Wow!   They should put everyone back on the original esign.  No one had issues...

storable_support

@Imbus - We have resolved the issue that was preventing tenants from using e-sign on Apple devices running iOS 18. Apple device users can now proceed with e-signing documents as normal.Thank you for your patience while we addressed this issue.