Move out for tenant with multiple units.

dperry

We have a tenant with 2 units, she has not yet paid her rents for the month. She has vacated one of the units. How do I move her out with money still owing? Can I separate the units and then show her move out? 

MamaDuke7

You can move it out, leave the money due like you would for a single unit.  It's not going to show in her current account, though.  You still have to go to the moved out accounts to take the payment, just like when they move out of a single unit.

dperry

Oh my gosh. I so appreciate your help. Now I can relax a little bit.    You always explain things well making my job easier.

dperry

There has never been anyone move out owing us money before unless it was a lien.

MamaDuke7

You'll have to take 2 separate payments when they pay up.  One for the unit they still have and one for the moved out unit.  Unfortunately, no way to link them for a single payment.

dperry

So I went in yesterday to do the move out and today I see that the move out unit doesn't show up. How do I apply the payment when she makes it?

dperry

Never mind, I found where I need to go to adjustments to moved out accounts.

MamaDuke7

dperry said:

Never mind, I found where I need to go to adjustments to moved out accounts.

Or go to payments and uncheck the box at the top that says show only current customers.