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How often do call tracking reports come out? [FAQ]
Once it’s set up, call tracking is a self-service application. IVR Technology allows you to configure your call tracking application by logging on, selecting a number, and telling us where it should go. Monthly reports are great at determining treads, but our reports allow your business to measure your results in real…
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How can call tracking improve customer service? [FAQ]
Answer: Your representative will provide better customer service when they get a head start on helping your customers. Your agent can find out who is calling ahead of time from a whisper message or a pop up on the screen. A whisper message can provide information such as: Where the customer is calling from Which of your…
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What is call tracking? [FAQ]
Answer: Call tracking is the process of attaching a unique phone number to a company’s advertising efforts. This allows a company to determine which marketing initiatives drives the greatest results. (Click for more FAQs!)