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Archives for June 2023

How do we correct a credit card payment with Terminal Only transaction status?
Processed a cc payment today. That process failed. We processed it again. We can now see the approved cc payment in MyHub. Sitelink doesn't show the payment on the tenant's ledger. Credit Card Reconciliation report shows the payment as Terminal Only status. How do we get that payment to be applied to the tenant's account?
How do I clear ACH Get Returns?
I've tried running "check for returns", I've tried different date ranges, and it keeps saying "Records returned = 0", but then under reminders it still says 1 next to "ACH Get Returns". What is going on?

How do we correct a credit card payment with Terminal Only transaction status?
Processed a cc payment today. That process failed. We processed it again. We can now see the approved cc payment in MyHub. Sitelink doesn't show the payment on the tenant's ledger. Credit Card Reconciliation report shows the payment as Terminal Only status. How do we get that payment to be applied to the tenant's account?
How do I clear ACH Get Returns?
I've tried running "check for returns", I've tried different date ranges, and it keeps saying "Records returned = 0", but then under reminders it still says 1 next to "ACH Get Returns". What is going on?