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Processed a cc payment today. That process failed. We processed it again. We can now see the approved cc payment in MyHub. Sitelink doesn't show the payment on the tenant's ledger. Credit Card Reconciliation report shows the payment as Terminal Only status. How do we get that payment to be applied to the tenant's account?
I've tried running "check for returns", I've tried different date ranges, and it keeps saying "Records returned = 0", but then under reminders it still says 1 next to "ACH Get Returns". What is going on?
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