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Tip of the Week: Accentuate the Positive [Blog]
When a customer complains about your brank or one of your locations in a social post, don’t ignore it. A well-crafted response addressing the reviewer’s concerns can turn it around in your favor.In fact, according to PeopleClaim, 95 percent of unhappy people will return to a business if an issue is resolved quickly and…
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Resources: Case Studies
Check Out Our Case Studies!
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How to Build Customer Surveys That Yield Actionable Feedback [eBook]
If you're struggling to build surveys that yield
actionable results... ... it may be time to overhaul your strategy. Why? Your surveys may be too long
or may have unclear objectives, which will ultimately garner low completion
rates. But don’t panic. This is a common problem. In fact, the majority of customer
surveys get a…
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Post, Listen, and Engage with Your Customers
Build Your Online Reputation in Local Communities Bring together all forms of customer feedback about your business — from online reviews, surveys and social comments — into one dashboard. Social media managers can publish insightful customer stories and deploy thousands of local and social ad campaigns in minutes.…