Best Of

After weeks of calling and emailing the customer to catch up on her rent and failing to receive any response, we processed her unit for auction. We were shocked to find that the only item she kept in… (View Post)

I have been in the storage industry for 10+ years now and some of the best methods for customer service that has served us well is simply talking to the customer like they are a good friend, right of… (View Post)

We will work with tenants on a case by case basis. Mostly, if they aren't problem tenants, we will waive late fees and delay lien proceedings until the situation normalizes. (View Post)

(Image) New dog in the office! Please welcome Coco, she's a 10-year old pug/feist mix and cute as a button. This lucky dog comes to work pretty much every day with CJ, SiteLink's Marketing Specialist… (View Post)

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A close second for me was the customer who wanted it waived because their team lost and the family was grieving (View Post)

If you know your product you should be able to speak to a perspective tenant without a script. (View Post)

I'm new to SL, thank y'all for the information. I had actually been wondering the same thing! This is my sky this morning!(Image) (View Post)

(Quote) 
I've actually seen the mind blown look in person for this exact thing. I was training a lady in Florida who came to us with 10+ years of storage, taught her that and she was jaw drop… (View Post)

@teamcapitola (Image) (View Post)