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I think it's naïve to say "all business is good business" ....especially if your facility is running close to capacity. "bad business" is the customer who compromises the safety/s… (View Post)

The forum is a little slow lately so figured i'd share some of the fun we're having with the holidays on our social media posts with our newest staff member.. (Image) (View Post)

After weeks of calling and emailing the customer to catch up on her rent and failing to receive any response, we processed her unit for auction. We were shocked to find that the only item she kept in… (View Post)

I have been in the storage industry for 10+ years now and some of the best methods for customer service that has served us well is simply talking to the customer like they are a good friend, right of… (View Post)

We will work with tenants on a case by case basis. Mostly, if they aren't problem tenants, we will waive late fees and delay lien proceedings until the situation normalizes. (View Post)

(Image) New dog in the office! Please welcome Coco, she's a 10-year old pug/feist mix and cute as a button. This lucky dog comes to work pretty much every day with CJ, SiteLink's Marketing Specialist… (View Post)

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A close second for me was the customer who wanted it waived because their team lost and the family was grieving (View Post)

If you know your product you should be able to speak to a perspective tenant without a script. (View Post)