Best Of
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Re: Telling a customer No
If a customer starts arguing about the terms of the lease or has no ID that is a red flag to me. It is not discrimination. It is called Risk Management. It is our job to protect our property and ours…10 -
Re: Telling a customer No
Not all business is good business. There is no stereotypical good or bad customer honestly. The well off customers can be your biggest headache sometimes. I don't know about everyone else but if you'…10 -
Re: STOP! THIEF!
Just a quick thought on how large items are going missing yet not seen being taken out. Could the thieves themselves have a unit on property they are moving stuff to?10 -
Re: Your best unruly tenant story...
My favorite story to tell at our facility happened about 4 years ago: We call it the great potato famine! It was early morning, I was in the office but we weren't open yet, I notice a guy near the ou…14 -
Re: How to handle people that do not want to pay rent of storage unit because of covid 19?
At this time, I'd just listen to their story. As long as they aren't ones that are always late or otherwise a problem, I'd work with them.12 -
Re: Manager Safety
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Re: Telling a customer No
I think it's naïve to say "all business is good business" ....especially if your facility is running close to capacity. "bad business" is the customer who compromises the safety/s…14 -
Having some fun with our social media for holidays
The forum is a little slow lately so figured i'd share some of the fun we're having with the holidays on our social media posts with our newest staff member..10 -
Strangest Item Found in Unit Up for Auction?
After weeks of calling and emailing the customer to catch up on her rent and failing to receive any response, we processed her unit for auction. We were shocked to find that the only item she kept in…14 -
Re: What questions do you ask a prospective tenant when they call to rent a unit?
I have been in the storage industry for 10+ years now and some of the best methods for customer service that has served us well is simply talking to the customer like they are a good friend, right of…14
