Best Of

My favorite story to tell at our facility happened about 4 years ago: We call it the great potato famine! It was early morning, I was in the office but we weren't open yet, I notice a guy near the ou… (View Post)

At this time, I'd just listen to their story. As long as they aren't ones that are always late or otherwise a problem, I'd work with them. (View Post)


 (View Post)

I think it's naïve to say "all business is good business" ....especially if your facility is running close to capacity. "bad business" is the customer who compromises the safety/s… (View Post)

The forum is a little slow lately so figured i'd share some of the fun we're having with the holidays on our social media posts with our newest staff member.. (View Post)

After weeks of calling and emailing the customer to catch up on her rent and failing to receive any response, we processed her unit for auction. We were shocked to find that the only item she kept in… (View Post)

I have been in the storage industry for 10+ years now and some of the best methods for customer service that has served us well is simply talking to the customer like they are a good friend, right of… (View Post)

We will work with tenants on a case by case basis. Mostly, if they aren't problem tenants, we will waive late fees and delay lien proceedings until the situation normalizes. (View Post)

New dog in the office! Please welcome Coco, she's a 10-year old pug/feist mix and cute as a button. This lucky dog comes to work pretty much every day with CJ, SiteLink's Marketing Specialist, and ha… (View Post)

(View Post)