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What is your Past Due process for unpaid rent? Collection agency?
Hello, Our company has been looking into hiring a collection agency for unpaid rents and unit abandonment fees. I'm just wondering what are other Ontario companies processes. Thank you!
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Delinquency Emails
Did you guys create your own emails for delinquent tenants? Or did you use a template?
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Credit on Account/Reverse Late Fees & Administrative Fees (2 similar issues)
Hello. 1. Just learned a tenant is deceased and a sister stopped paying for the unit. His daughter called to check balance and pay once she found out her aunt stopped paying -for 8 MONTHS. No one told her. I'd like to at least reverse the late fees but how do I do that. She'll pay the balance and monthly rent herself going…
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How do I track late fees across my company?
I am looking to track the number of late fees my company issues during a month for our 7 sites combined? Is there a way to track late fees in corporate control center?
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Lien Fees as a percentage of rent
For several years my company has requested that the lien fees be allowed to be set as a percentage instead of just a flat rate. Similar to the late fee where you can choose a flat amount or a percentage of rent. Has anyone else requested this. The logix behind our reasoning is that a percentage amount would be more…