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Late fee changes
Recently I had my lease updated from a $20 late fee to a $20/20% whichever is greater. I know I need to send out a copy of the new lease and give a 30 day notice to all my existing tenants. Can someone please tell me the proper steps to take in sitelink to accomplish this. My tenants on on anniversary due date. So I'm not…
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What is your Past Due process for unpaid rent? Collection agency?
Hello, Our company has been looking into hiring a collection agency for unpaid rents and unit abandonment fees. I'm just wondering what are other Ontario companies processes. Thank you!
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Delinquency Emails
Did you guys create your own emails for delinquent tenants? Or did you use a template?
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Credit on Account/Reverse Late Fees & Administrative Fees (2 similar issues)
Hello. 1. Just learned a tenant is deceased and a sister stopped paying for the unit. His daughter called to check balance and pay once she found out her aunt stopped paying -for 8 MONTHS. No one told her. I'd like to at least reverse the late fees but how do I do that. She'll pay the balance and monthly rent herself going…
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How do I track late fees across my company?
I am looking to track the number of late fees my company issues during a month for our 7 sites combined? Is there a way to track late fees in corporate control center?
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Lien Fees as a percentage of rent
For several years my company has requested that the lien fees be allowed to be set as a percentage instead of just a flat rate. Similar to the late fee where you can choose a flat amount or a percentage of rent. Has anyone else requested this. The logix behind our reasoning is that a percentage amount would be more…