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What is the correct way to process a refund after tenant decided he didn't need it?
A tenant came in 2 days after signing lease, never moved in as he decided he did not need it. The owner approved refund in full amount which was prorated amount of 59.03. When trying to do a regular move out, the amount was less than owed. Was there a different way to do this? he paid with cc. But I ended up paying him in…
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How do you turn AutoPay off for tenants who have already moved out in SiteLink?
How do you turn AutoPay off for tenants who have already been moved out in SiteLink (an associate can't remember if they turned it off or not) OR determine if Autopay is turned off for tenants who have already been moved out in SiteLink? When I go to former tenants it is not possible to go to their Ledger Settings which is…
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how do you make it so that a refund receipt does not print on move out
We move tenants out but do not issue refunds at move out to make sure everything is correct. The system automatically asks if you want to email a refund receipt at the end of the move out process - this creates issues as customers think the refund has been issued when it hasn't. Is there are way to disable the email…
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Fee Dilema
Hi All, Our TSSA lease details fees for cleaning and hual off (per hour charge with a minimum). A tenant informed us they had moved out in the last week of the month. Even though the lease states that 30 days' notice is required, we are normally lenient on it as long as we are aware. I reiterated to them that the unit must…