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Security Deposit Refund
If a Security Deposit was marked as Dismissed during Move Out, can it be reapplied (or re-activated) to the moved account after move out has already been completed. example: The tenant came back in and had fulfilled the Security Deposit requirements. That way we can show Security deposit as applied and refunded to tenant?
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Pro rate ledger after move out
Can I Pro rate an account AFTER move out was already performed? I know you can pro rate at the time of move out, but if that wasn't done and you want to pro rate and credit back $ to the moved out tenant, can that be done after the fact?
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Email Setup does not have Outlook option
Hello, I have Outlook on my computer and am trying to setup email in Sitelink. However, when I go to this screen under Email Type the Outlook option is not listed. Can anyone provide any tips or information on why this could be or what I should do to add the email to Sitelink? Thank you!
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HELP{ - Separating Different Units for reports / income
Hi Everyone, I am hoping someone can guide me as to the best way to segregate certain units within the same site for reporting. Specifically we are trying to be able to determine income performance and figures from different size units and also locations on the property. We want to receive income reports from different…
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Email Tracking/Capture
Is there a way to have outgoing emails saved somewhere so we have a record of them going out? With Domico, we used Thunderbird and it kept all of the outgoing emails for us. Can we use Thunderbird? Or another program? Thanks.
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Tracking previously Mailed and Emailed Invoices
Is there a way to run a report on how many invoices went out by mail and how many went email for a specific date range. Since we started emailing some invoices, per out tenant request, we are curious as to how much postage was saved. I know you can see how many you are sending the day of, and you can see them in "Unpaid…
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Myob Importing
Morning all. Is anyone using Myob and Sitelink? What accounting interface are your using. We had it all set up using storman and now my head office is unsure on how to import it.
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Schedule Auction
On the Select a Task under Schedule Auction, what does "Flag tenants as having a Lien Fee" do?
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How do you keep discount when you transfer?...
We moved in a tenant with a special, prepay two months get one month free a week ago. Now, tenant wants to be transfer to different unit. I am doing the transfer, but somehow it is not applying discounted month as free month, it is transferring tenant to new unit, showing a due of the 3rd month (which is supposed to be…
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Invalid Pre-Lien and Lien Notices
For those in states that require a detailed list of charges, be careful. Our first batch of notices after the last update does not have the notice fees on the detailed list. The total amount due is correct, but no charges listed. Which in California, invalidates the notice.
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Cut and Inventory
We have several tenants that do not pay unless we place a lien. Most have not had access to the contents of their unit for years. Is it legal to make a copy of the last physical cut & Inventory on file and sign with the new date?
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several units today suddenly have charge invoice fee checked
Over 30 units today randomly have charge an invoice fee checked. They were not checked before. Did this happen to anyone else? I am now going through everyone's lease to make sure they wanted invoices
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Deleting charge after end of day
A tenant's payment was accidentally put into the system for more than what they paid...the payment was $101.00, but instead $1,010.00 was entered. This caused the system to add charges for the assumed prepayments. The payment was deleted and corrected and an end of day was done. Now the charges still exist, and I can't…
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Gate Lock out didn't update
I noticed a tenant on site yesterday that hasn't paid for May. He should have been locked out at gate. Gate lock out occurs the 11th. A little research and I learned the lock outs didn't occur at either of my facilities. I use Win Sen Sentinel Gate Access software.
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Site Link Move-In Screen Has no Unit Number Visable
We're still rather new to Site Link having moved from Sentinel Systems after 25 plus years. Is anyone else having trouble navigating the move in screen? I get that you have to select a vacant unit and then "add" that unit to begin the move in process. My problems is that on the screen where you actually begin to enter…
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Email Issues
I have noticed that occasionally, when emailing a tenant from Sitelink, such as emailing their receipt of payment, the email is coming back to us in our "Storageinasnapp" email as undelivered. I verify their email is correct, then email from our personal email, instead of Sitelink When I Email them from our Personal email,…
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Marketing to Buisnesses
What type of business customers do others facility's have for non-climate controlled storage units?
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This is a suggestion or opportunity for improvement regarding "call past dues".
Whenever I make a contact to a past due customer from any entry into "notes" of the contact; can "call past dues" recognize that my actions apply and update the "Last Note" column.
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Deleting Rent charged after move out
Example: We have tenants who have moved out on Saturday (we are closed Sat & Sun) and bring in the key Monday. We perform the move out on Monday, but SiteLink charged rent on their Sunday due date. How can I take off that rent charged, since they actually moved out Saturday, but we are performing the move out on Monday…
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Separating units on an account
Is it possible to separate units under one account?
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Adding Admin Fees
Hi I am trying to add a $10 Admin fee so when someone moves in it automatically adds the $10 I am probably looking right at what I need to do but I cannot figure out how to do it. Any help would be greatly appreciated
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COMING UP 6/13/18! Gestion de ingresos con SiteLink’s optimizador de precios
Este seminario web interactivo se presentará por completo en español (This interactive webinar will be presented entirely in Spanish) Gestion de ingresos con SiteLink’s optimizador de precios 13 de junio de 2018 a las 2:00 p.m. EDT Presentado por Amird Caballero, Sales Executive a SiteLink Aumente sus ingresos como…
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SiteLink requires a country code to select the SMS option. What is the country code for US?
SiteLink requires a country code to select the SMS option. What is the country code for US? Where would these codes be found?
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ACH not Committing
Hi, I am having problems committed my ACH payments. They have been submitted and every time I tried to commit those payments I get an error message that states: ACH Processor: NO TRANSACTIONS FOUND. In my reminders and on my ACH payment page it shows that I have ACH payments that I need to commit. Please advise. Thank You!
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FORM EDITOR
Hello, Has anybody come across a better way to use the Form Editor SiteLink offers? It feels like I'm using WordPad and cannot format or personalize letters. When I import from Word, even if saved as a .rtf it doesn't matter because the Form Editor reverts back to it's own settings. Otherwise, it takes a lengthy amount of…
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NEW EXPANSION - CAN WE OPERATE BOTH UNITS OUT OF ORGINIAL OFFICE - PIT FALLS NEEDED
WITH THE EXPANSION, OWNERS WOULD LIKE ME TO RENT FROM THE ORGINIAL OFFICE. HAVE YOU HAD THIS EXPERIENCE. WHAT DID YOU DO TO RENT NEW UNITS FROM THE OLD OFFICE. WILL NEW TENANTS DRIVE FROM ACROSS STREET TO THE ORGINIAL OFFICE. GET ON OUR GOLF CART AND GO BACK ACROSS STREET AND THEN BACK TO OFFICE TO DO THE LEASE AGREEMENTS.…
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auto pay pending 3x in tenants account??
I had multiple people call I've heard of 2 before with disabled avs but its showing in their accounts 3 times.. how can I avoid this and why is this happening?