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Moving payments between tenant with two accounts
The primary tenant is American Legion Post 347 with one unit. It also has a second unit - American Legion Post 347, Sons of the AM. They are not linked. They send one check every six months for payment of both units totaling $1290; unit A $810 and unit B $480. Last check was posted incorrectly on 6/18 all on unit B. Wasn't…
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Rate Optimizations
If your state does not have any restrictions currently due to covid are you still processing Rate Optimizations? If so do you use a dollar or a % amount? It's been a long while (several years) since any past tenants have had a rate increase. Was going to do this right before Covid hit but held off. Just wondering if it's…
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eSign on Phone
Anyone else unable to get an eDocument awaiting Manager’s signature (specifically a lease) open on their iPhone? What am I missing here ...
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Sms, Texting ,Notifications
Hey yall! Does any of yall use sms? Im looking into getting it for my facility, and was wondering if i can get any feedback! Which company did your facility go with? Did you get intouch with customers better than calls and emails? Thankyou
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Non Past Due Auctions
New to sitelink here... Is there a way to send a unit to auction even if the it is not past due? We had tenant surrender their unit to us and they are current. We do not want to continue billing them as they have provided all the documentation requested showing they release the contents of said unit to us. We plan on just…
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Email address required to rent a unit ???
Does everyone require their tenants to have an email address to rent a unit. About 95% of our tenants have up to date email addresses. But seems like, as in most cases, the 5% that don't cause most of your problems. How is the email address requirement stated in your lease?
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Emailed receipts issue
Hello, last night when my auto bill went through all of the tenant receipts were emailed to me instead of the tenants so I got a bunch of emails in my inbox. It has always worked in the past except for this time. Is this a technical glitch or some setting that has changed?