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Emailed receipts issue

bkramerbkramer INRegistered User
Hello, last night when my auto bill went through all of the tenant receipts were emailed to me instead of the tenants so I got a bunch of emails in my inbox.  It has always worked in the past except for this time.  Is this a technical glitch or some setting that has changed?


  • AnitaJohnson1269AnitaJohnson1269 NCRegistered User ✭✭✭
    Did it CC you?  I've seen a few stating they are getting cc emails here lately.  Try resetting your data base.  From the log in screen, click "Maintenance" and Reset Local Database.  
  • bkramerbkramer INRegistered User
    It's weird because it shows the tenant email at "To:" and no CC and nothing in my sent folder.  Now that the automatic receipt email didn't work, I don't see a way to email receipts to multiple tenants at the same time.  I just see a way to do them individually which would take a while.
  • themagethemage ORRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭
    If it is showing Tenant email in the TO:, then they should have got their copy, too. You got a Blind Carbon Copy, which means your address doesn't show up to whomever else the email went to.
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