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JULY 2017 POLL: Which social media platform do you use most to increase business?
Some businesses rely on certain social media sites for marketing. After voting, add your thoughts on why you like one particular platform or not!
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Abandon Vehicles
Does anyone know how to fill out the Ohio BMV forms 1173 & 4202?
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Website overhaul—is it worth the investment?
Our sales team gets this question from customers, so I thought I'd ask for everyone's input... "Is a website overhaul a good place to put advertising dollars? Did the added expense paid off in more rentals?" Add your comments about this important topic...
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Climate control and humidity control
It's getting hot this summer, and humid too :) Does your facility offer dehumidifiers as well as climate control? Many customers store items sensitive to humidity, like art, electronics, and maybe books or wine, do they ask about humidity control at all? What do you charge for that?
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Maintaining a Waiting List with Inquiries/Reservations?
How do you utilize Inquiries/Reservations as a waiting list?
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Abandon Vehicles
We are a storage facility in Berea Ohio and I am trying to figure out exactly what forms that need to filed at the Ohio BMV and how to fill them out correctly
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Security and data privacy in self-storage is a huge concern
We hear about it a lot in the news these days, data breaches and hackers trying to get our personal data—especially credit card info. Does your facility have a plan in place if you get hacked? Has it ever happened to you?
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Chip Cards: Everything you need to know
If you're looking for more info on chip cards (EMV), how they work, requirements, etc., check out this excellent forum category: SiteLink Merchant Services EMV FAQs There you'll find answers to questions like "How does EMV technology benefit merchants?", "How are EMV transactions different?", and much more. Feel free to…
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What sources do you use to find new properties to purchase?
If you've ever been in the market for a new store, tell us how you found it!
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Which accounting software do you use?
What do you like—or dislike—about your accounting software? Have you tried different ones?
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Reminders
Hi all, I am new to the forum and relatively new to SiteLink, still learning. What I have a question about is the reminders. I have two people that need to be called because they are late. I have done that but how do I get that off my reminder list? Thanks for any input.
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Pests and Pests and Pests
We in the storage biz know a lot about pests. Whether it's bugs, vermin, or that one annoying tenant. Today I was cleaning our gutters and when I reached the top of the ladder I was surprised to be face to face with multiple hornets nests! So I grabbed my pest spray and went to war! I felt like King Kong when he was atop…
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California Customer Record's Law and Receipts
California Civil Code section 1798.80-1798.84 talks about what is considered personal information. A tenant's address is on the list of personal information to be protected. A lot of payment receipts that are generated by Self Storage software have the tenant's home address on there. Anyone making a payment on the account…
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When you're not the only shop in town, how do you beat the competition?
Tell us what grabs the attention of the drive-by customer—maybe it's signage, spotlights, landscaping, or something else...
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Raccoons in the house - true story! Any unwanted visitors in your facility?
So my neighbor gets regular visits from a raccoon if she forgets to close her cat door at night. I know, yikes! But with all the nooks and crannies, propped doors, and careless customers, have you ever been surprised by an unwanted creature?
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Employee theft: Has it happened to you?
Over 37% of employee theft is committed by a manager. The average time fraud lasts before being detected is 2 years. Men steal from employers more than women. Seems like it's a big problem in general, how about in self-storage? Click here to read all eye-opening stats!
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How to Handle Negative Online Reviews
This is a good article that Sitelink Software shared: http://bit.ly/2ruRzSL https://twitter.com/Smart_Mgmt/status/870034135557042176 How do you handle/respond to negative reviews? I recently had a gentleman who rented a space from me and left an online review which was overall positive, but he mentioned two things that…