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Is there a way to input back-dated data into sitelink?
The storage facility where I work has been transitioning over to SiteLink software system from using paper ledgers for customer data and payments. The facility has been operating using paper ledgers for a number of years and there is a lot of data that has not been transferred or input into the system such has past…
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Entering Auction Date
New user here. Is there a way to 1) enter an auction date/time so that I can automatically fill the field in lien notification letter, and 2) print report of auctions scheduled?
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Report Scheduler - Filters?
Morning all... Maybe i'm still half asleep, we do open at 8AM on a Monday after all but i'm wondering if i'm just missing the option or if there is not an option when scheduling reports to run for specific filters. For instance I put together a weekly spreadsheet for all of our stores that we go over weekly on a conference…
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Payment Receipts
Why do payment receipts that have been paid with a credit card have a signature line? The transaction already took place ...
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How do I capture a payment in Sitelink that was made on my website?
Hello! I am VERY new to sitelink and I received an email that someone has paid online and in our old program we just hit the online button and processed it. I do not see anything that allows me to capture this online payment. Please help! Thank you in advance :)
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Posting multiple payments as Ach using 1 check
Why can't we post multiple payments as Ach the same as we do c/c? I have several customers who pay for multiple units using one check. I have to put each payment in separately. One customer has 6 units.
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Credit Card Void or Refund
How do I Void or Refund a Credit Card charge that was run through SiteLink Web Edition Card Processing Terminal?
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Gate Code entry
Upon move outs Site Link requires a gate code entry, so we just type in random numbers. We would prefer not entering any digits at all, due to accidentally imputing a duplicate code. Yes I understand that would be practically impossible, (never say never) but would prefer none if possible. Why enter a code on move outs?…
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Postpone Payment
We have a tenant who came in on 4/10 and wanted to move in on 5/1. He is also paying for 3 months at once. I know that you can move his move-in date to 5/1 and the gate code doesn't work till then, but is there any way to postpone payment? Can I take his card information now and then have it be charged on 5/1 for three…
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Separate payment between 2 units
How do I go about dividing a payment already made between 2 units? I didn't click on one unit number and then the other when I received the payment and it all went to one unit. so one unit is paid for 2 months instead of both units paid for 1.
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Customer is paying for several months with a discount
How do I accept payment on 4/1/18 for April, May and June rent and give them a discount?? It seems to just show me the date range of 4/1-4/30/19 as paid.
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Reports fail silently. (doesn't open but no indication of issue)
Hi, this seems to be an issue on a new computer, when you click the OK button...nothing happens. Even if there was no software to handle I would expect windows to show a dialogue box asking what to do? On another computer it opens in Crystal Reports, is this a firewall problem? a software problem? or any other thoughts…
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Past Due Balances report
Afternoon all, does anyone know of a way to pull the Past Due Balances report or possible a report that's pretty identical that lets you select the date to pull it? Most reports you can set what you want it for. My DM forgot to pull the Past Due Balance report for a site at the EOM and needs to pull it but it only allows…
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District/Area Managers
I'm wondering if there's anyone here who is a district or an area manager. If so, do you have weekly or bimonthly meetings to discuss progress, complaints, delinquent accounts, marketing...etc.? I'm looking for some help on how to help keep managers on track, help with the needs of managers that can't see logical…
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Offline Payment
Tenant called to pay over phone on card. She is paying an extra $20 per month on damages. When my assistant applied the payment of $125.00 it was applied all to damages and not rent. I deleted the payment and am trying to re enter as offline payment so my figures will be correct. I have the authorization number but not the…
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Gate Lock Out Threshold set at $10
Tenant has 4 units. Total $395.00 per month. Had previously vacated another unit and had a credit applied to his account. Guessed when he wrote check. So basically for March he ended up with one unit with a $10.00 balance and another unit with a 71 cent credit. Total past due on all units $9.29. At some point he was locked…
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Renter with a history
Is there a way we can make a note pop up saying something like do no rent to this person? For example, we had a lady come in the other day and I rented to her and I ran a small free background check on her though our state because her behavior was erratic while she was in my office, so I wanted to see if she had been in…