-
not letting me save cc in move-in process
hey everyone, I was curious if I was the only one with this issue. every time I move in a reservation it stops right after inputting payment plan and tells me I need to refresh my local data.. every time I do and it's just telling me constantly after every attempt. I've found a loophole for now but it leads to me having to…
-
Can you change a tenants billing from 28 days to monthly?
We had a tenant that wanted to rent a secondary unit. When syncing their units, everything synced except the billing cycle. The customer was wanting monthly and our system automatically defaulted to the 28 day billing. Is there anyway that this can be changed to a monthly anniversary??
-
changing a task for employee in the security level
Hello..In payment screen there is a box at the top of page that is checked to show only current customers. How do I change it so an employee is able to uncheck it. P.S. when writing this post it did not allow me to select a category but this category.
-
Date Format
SiteLink seems to have changed from displaying dates in UK format (dd/mm/yy) to US format (mm/dd/yy) is there any way to change this back?
-
"Normal Tfr" Credit generated when transferring customers
This week I noticed something that I hadn't before. I had not seen a credit note that gets issued by site link when transferring from original unit for the rate the customer has been paying historically. Example: While moving a customer from unit A, paying $150 on the day the payment is to be taken. As I understand this,…
-
Is storEDGE able to use the SiteLink API?
Is storEDGE able to use the SiteLink API?Answer: We're working toward offering a more seamless experience for our clients and will share our plans for increased functionality as they develop.
-
Merging Units in Sitelink Help
So at my property we have several units that are 10x20s that have dual entry. So the front is one # and the back is another. For example the front might be 24 but the back door is 65. In our system we have a name for unit #25 but it shows 65 as empty. Is there anyway to merge those units in sitelink so that "65" isn't…
-
stand alone version back up
using the stand alone version and have for many years. computer has windows 10 and when we do back up it will not compress the file or save it to usb drive. Any info would help a lot!!!!
-
Practice.......
I just found out that I can use Sitelink in demo mode and practice doing anything. All you have to do is close out Sitelink then when you open it back up replace all the login stuff with the word demo, corp code- demo, location code- demo, username- demo, password- demo and you can click anything. Just don't forget to go…
-
Why is the collections screen so inadequate to complete the job?
Of all the areas the collections is the worst as far as accessing the tools i need to complete the tasks needed to collect. for example.....i can't do an overlock or lock out of gate because no ledger settings....many times i have to do that manually so i have to go back put to payment screen...also no tasks or…
-
Moldy/Mildew Smelling Unit
Hi! I just joined StorageForum and decided that instead of looking through 52 pages of topics, I'd just ask! I have an outside standard unit that was rented for a short time (the facility has been in operation for 12 years) and now smells moldy when you first open the door and walk in. Once inside, you can't smell it. Any…
-
Refunded credit card didn't process?
Hi everyone! I went through and processed a credit card refund (after the close day), via the NSF screen. About a week went by, and I received a call from the customer that the money was never put back on her card. I double checked the CC processor website (we use Payeezy), and it doesn't show the payment was ever…
-
Why did we do this?
Why did SiteLink and SpareFoot merge with storEDGE?Answer: We're always looking for ways to create a better platform and better experience for our customers. But operator success is our core mission, and we believe more choices, more people, more money, and more seamlessness between platforms will make your business…
-
What is storEDGE?
What is storEDGE? Answer: Founded by Dan Miller in 2009, storEDGE is the fastest growing technology company in self-storage. By providing data-rich, user-friendly software, modern websites, online rental tools, cloud access control, and additional integrated services, storEDGE gives businesses the end-to-end competitive…
-
Are you planning to raise prices?
Are you planning to raise prices?Answer: We have no current plans to raise prices. Our prices will always be a reflection of the value we provide to your business and we'll evaluate pricing on an ongoing basis.
-
Will I be working with the same point of contact and same leadership?
Will I be working with the same point of contact and same leadership?Answer: Yes. Your primary contacts are unchanged and you'll still work with the same teams at all three companies.
-
What about my data?
What about my data? Answer: You own your data - that has been and will continue to be the case. There are no planned changes to how we currently treat your data, and you should continue to use your data to make informed decisions about your business.
-
Will I be required to use certain products now or in the future?
Will I be required to use certain products now or in the future?Answer: Flexibility and choice are principles that we hold to be extremely important, so there are no plans to force anyone to use a specific product or service. But further integrating and investing in the combined technologies across our teams will present…
-
Is there still a lawsuit between storEDGE and SiteLink?
Is there still a lawsuit between storEDGE and SiteLink?Answer: Rest assured, any conflict between our two companies is resolved. As we eliminate existing restrictions between platforms and start to build new and better integrations, the experience of working with SiteLink and storEDGE will now be easier and more seamless…
-
What's going to happen next?
What's going to happen next?Answer: We’re still committed to bridging fragmentation gaps and providing a comprehensive solution that unifies the manager and consumer experience. Except now, we’ll be able to create options for you that we couldn’t before. Our customers will continue to have a seat at the table as we…
-
Who can answer my other questions?
Who can answer my other questions?Answer: We’d be happy address any additional questions, comments or concerns, direct them to one of these team emails merger@sparefoot.com, merger@sitelink.com or merger@storEDGE.com.