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multiple leases for different offers?
We use the traditional month to month lease, however, we are going to offer a discount for people who pay in advance for one year. Do I need to create a new lease since that is a year commitment and not month to month?
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Can we impose a lien if the tenant moved all of their belongings out without notice?
Our lease states we require 30-day notice to vacate but when they had not paid in December, I went to overlock the unit and it was empty. They stated they moved out in November but gave no notice and did not return the lock and keys. Can we proceed with a lien if there is nothing in the unit? Would it just be a personal…
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Primary vs. Alternate on a lease
I encountered an issue yesterday in which a couple who rented a unit together less than a month ago has since parted ways, not amicably. The female is on the contract as the primary and the male is on the contract as the alternate. Both parties are claiming rights to the unit. The male came in yesterday morning and changed…
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Rate Increase Etiquette
We sent out a notice for an increase in rent. In the letter I state 30 days from their next due date. I thought a 30 day notice was probably required by law, but at the very least out of respect. My boss asked why I did it that way, and I had no good answer other then I thought it was probably required. Does anyone have…
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Auction Sale Notices?
Random question here... Does anyone use the Auction Sale Notice in Sitelink? Do you have a customer version of it that you use? I want to start using it but I think half of the page is missing and want to make sure that it is correct before I start using it.
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Search Warrant Served! Now what???
We had a search warrant served on a tenant yesterday and the unit was emptied out by the police. What do I do now? I have dealt with search warrants in the past but they never found anything before. This time, it was emptied out completely. (Illegal weapons- lots of them!!!) The tenant had only been here for 2 weeks. I'm…
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Does she have a case?
From The Pennsylvania Record: Philly woman says self-storage facility failed to mail her rental bills and auctioned her possessions Tell us your thoughts on this lawsuit!
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Can the minimum bid equal $300.00
Can the minimum online bid amount equal the State mandated Disposal Value. This is $300.00 in Washington State. And if It can, and you don't get any bids, can you dispose of the contents as you see fit. Thanks for Listening Howard
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We require addresses, phone# ect... is there a way to defult and require Vehicle Lic plate numbers?
Recently we implemented a new policy (for the safety of our tenants) that if you did not enter the property in a 'vehicle' that you were unable to rent. This has helped keep the troubled "walk-in's" from renting. My question is, When renting a unit some fields are required fields that have to be filled in before advancing…
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Unit Locked Nothing In it.
Hello All, I have a unit that was rented and the tenant never move in? I can see over the top and verify the unit is empty. I am able to just cut the lock and move out the tenant?
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Abandon Vehicles
Does anyone know how to fill out the Ohio BMV forms 1173 & 4202?
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Rules and Regulations for Electricity as well as for Use of Hand Trucks
Does anyone have sample verbiage of rules and regulations for units that have electricity? And rules and regulations for tenant use of hand trucks?
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Military customer who went to lien - we didn't sell - but I still have their belongings.
We have a customer who checked they are active Military. They didn't pay and went to lien, but we didn't sell. This was in 2014. Since then I have had limited contact with the customer. The last email was her asking me to send her pictures because she wasn't sure what was still in the unit. I did that and then she never…
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Abandon Vehicles
We are a storage facility in Berea Ohio and I am trying to figure out exactly what forms that need to filed at the Ohio BMV and how to fill them out correctly
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Motorcycles willed to wife but my assistant put the storage unit in husbands name
Can anyone tell me the rules about married couples and whose name should be on the lease? As the discussion title explains, a couple came in with 2 motorcycles to store. My assistant put the unit in the husbands name but the mc's were willed to the wife. Do I need to put her name on the lease instead? I'm only concerned if…
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California Customer Record's Law and Receipts
California Civil Code section 1798.80-1798.84 talks about what is considered personal information. A tenant's address is on the list of personal information to be protected. A lot of payment receipts that are generated by Self Storage software have the tenant's home address on there. Anyone making a payment on the account…
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Review of Lease Agreements
I don't know if this question is allowed. I am looking for a new company or firm to review our rental agreements out here in California. Does anybody know of any good ones to look into? Thanks in advance!
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Death of Tenant:
Not sure if this is appropriate but having trouble trying to find the correct way to change a name on an account when the tenant has passed away. I have death certificate and other person is on her lease as Fiance' and Emergency contact. I know they had items in unit for their joint business so not sure what to do.