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SiteLink Site map dimensions restrictions?
Hi, Lately I've been working on setting up our site map. We have a uniquely shaped property; it is one long, narrow strip of storage unit buildings that stretches for over a mile. I found myself running out of space to add units very quickly. Is there any way to extend the dimensions of the site map canvas, so that I can…
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Sitelink Bulk Emails won't send to Gmail
Hello Everyone, Starting this year we have had issues with all tenants who have a gmail email account not receiving any letters or messages sent through Sitelink. They don't go to Spam either. They all simply return. Some of the return messages are like the below, please note I have censored out the email address with…
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Manual addition to Auction List?
I have a tenant with a balance that is >60 days past due, which should automatically put him on the Auction List. It did so for four other tenants with >60 day balances. I have two questions: 1) Why wouldn't this tenant appear on the Auction List like the others, and 2) Is there a way to manually add him to the Auction…
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How to Reserve Multiple Units for One Customer
I need to reserve multiple units for one client who is a new customer. I tried selecting each unit but it moves the reservation from the original reserved unit to the next. Is there a way to select multiple units to reserve at one time under the same name?
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download documents
How do you download a document (such as a vehicle title or insurance) to a customers acct? all I can seem to get is a small corner, the same size as the drivers license we scan in.
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upload photo's of units
Is there a way that we can upload photos of vacant/ occupied units conditions. It would be nice to know the status of a unit or have a virtual look inside.
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EXIT SURVEY
I have used the Exit Survey in CRM before years ago but found it cumbersome to find the actual completed surveys, so I stopped using it. I'd like to start again but have a few questions. I see it in my Form Setup and in the CRM; however, where is the actual survey? Can I edit the survey? Is there an easy way to find the…
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Merging Units in Sitelink Help
So at my property we have several units that are 10x20s that have dual entry. So the front is one # and the back is another. For example the front might be 24 but the back door is 65. In our system we have a name for unit #25 but it shows 65 as empty. Is there anyway to merge those units in sitelink so that "65" isn't…
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deleted or completed reminders
When a reminder is put in for say Nov. 30 and it is deleted can you go back and see it?
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Adding employees
How to add a new employee to Sitelink in myHub
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Email Receipt
So when we email receipts for payments to tenants, they show up in our emails sent folder. That’s nice so so we can confirm we did it. The esign leases don’t do the same thing. Is this a setting?
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We require addresses, phone# ect... is there a way to defult and require Vehicle Lic plate numbers?
Recently we implemented a new policy (for the safety of our tenants) that if you did not enter the property in a 'vehicle' that you were unable to rent. This has helped keep the troubled "walk-in's" from renting. My question is, When renting a unit some fields are required fields that have to be filled in before advancing…