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Paying through website when late
I have had tenants say they are locked out from making a payment on the website if it's after the 1st of the month when the rent is due. But technically they aren't late until the 7th. Is there a setting I can switch for this?
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Possible issues with Storable's new website conversions from StorEdge
First item is just venting, I guess... With the new website design, I can't show available units without giving viewers the option to reserve and / or rent the unit from the web page. We still prefer potential tenants to call us. Further, if I set it to allow rentals but not reservations, it still places a placeholder…
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Failed Web Payment not notifying tenant
I received my second call today that the tenant argued with me that they paid their bill online. When I pull up the notes for the account it shows the tenant logging in, and making a payment. The payment was declined. The tenants claim on the website it showed the payment went through. They were not given an error message.…
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Pre-Payment Discounts visible online?
We offer a pre-payment discount at our facilities. If you pay 11 months in advance, you get the 12th month for free. Many of my customers pay online. Is there a way the customer can select this discount when paying online?
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How do I capture a payment in Sitelink that was made on my website?
Hello! I am VERY new to sitelink and I received an email that someone has paid online and in our old program we just hit the online button and processed it. I do not see anything that allows me to capture this online payment. Please help! Thank you in advance :)