Paid through dates not syncing with transfer
Yesterday I did a transfer
(upgrade) from BU021 to BU056 ($215.00). Her anniversary
date is the 31st of any month (that has 31 days). I collected the
difference of $212.49 because she had a pro-rate credit of $3.00. When
all was said and done, I noticed her paid through date said 12/30/2022. It
should have said 01/30/2023.…
HOW TO REVERSE DAILY CLOSE?
HOW TO REVERSE DAILY CLOSE?
Unable to scan id's says please attach scanner
Anyone able to help with this?
Delay in Sitelink syncing to Noke Smart Entry
I'm wondering if there is a button or ability to have Sitelink sync with Noke in real time? Right now, when a unit is rented in Sitelink the system is meant to automatically sync with Noke in real time and input all of the tenants information so they can download the app and access their unit. Currently, there seems to be…
I have auto invoices set up to go out 1x a month. has something changed in sitelink? I haven't touched the setting for the invoices to automatically process on a certain day, but noticed that they did not show up in my reminders
SitetLink Training & Certifications
How would I go about finding training/certifications for SiteLink? I'd like to learn as much as possible.
How Do I Fix Out Of Sync Dates?
I did a manual update to SiteLink and made sure my Windows Update was current. The Vacancy Report is still pulling the wrong date. The correct date is being requested, but the report spits out with bad date.
E-sign receipts / Chargebacks
I'm a long-time user of SiteLink; before Storable, before Web Edition... long time (since 1999 I believe). Technology has allowed for immeasurable advances in paperless transactions, convenient and green payment and rental processes. Yet Storable lacks one significant feature that is costing us thousands of dollars…
Any chance of Sitelink Web edition developing the ability to print postcard invoices? Miss this since being forced to the more expensive web edition.
Uncleared Refund Checks, Reversal?
If we issue a refund check and post it in Sitelink and the check was never received by the tenant, how do we reverse the original check? This has come up before where we had to put a stop payment on a check and reissue one. I couldn't figure it out, Sitelink would not let me do a ledger adjustment on the check, so I just…
Anyone have this tenant before?
I just found a tenant unloading a car full of newspapers into his unit. Looks like he comes twice a day and unloads them (we have an unmanned facility and I just happened to catch him while I was doing my rounds). The unit is about 1/2 full with papers. I looked the guy up in our local court happenings. Let's just say over…
Gate Lockout...for certain tenants
I recently changed my Gate Lockout to the 2nd of the month instead of the 11th. I realized tenants were not paying the new month's rent, then moving out on the 5th or 8th or whatever. The question is that I have some tenants who i allow to pay on the 3rd, 5th or later because they get paid on those days. Is it possible to…
Different Banking for Different Locations?
For those of you that have multiple locations I am curious. Does SiteLink allow for different banking information per location for cc payments and auto drafts? I would like to keep each location segregated if I build or purchase in another place.