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What questions do you ask a prospective tenant when they call to rent a unit?
Does your facility use a script card to answer calls or do you just wing it?
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Guardian Storage Deploys Contact Center to Help Managers at 26 Locations Work From Home
Faced with a challenge to support operations during the COVID-19 Pandemic, Jeff Ley, Marketing and Development Analyst with Guardian Storage, quickly made the decision to support both his customers and his employees by deploying a work from home solution, found in CallPotential's Remote Operation Toolset. Jeff was kind…
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Communicating During Change: Tools to take your Self Storage Operations Remote
Maintain continuity of customer support and operations during times of crisis with work-from-anywhere virtual Contact Center software. Call forwarding and roll-over tools integrate seamlessly with sitelink and contact free payment options with automated reminders allow customers to pay by text, email, phone or a manager…
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DIY Call Center [Video]
DIY Call Center allows managers to maximize the success of every call by utilizing their best salespeople and avoiding missed calls— all without adding labor or infrastructure. Eliminate IVR and caller drop-off by automatically identifying and routing callers to the best available specialist. No specialized hardware or…
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WEBINAR Q&A: Top Technology Essentials for Facility Automation
Below is the list of Answers to the Questions asked during the October 25, 2017 Industry Webinar with Peter Spickenagel from CallPotential. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. Which methods of collections/follow-up do you find the most effective? A. With technology changing,…
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WEBINAR 10/25/17: Top Technology Essentials for Facility Automation
Top Technology Essentials for Tenant Convenience and Facility Automation with Peter Spickenagel from CallPotential October 25, 2017 Learn how top operators are using a variety of technology tools to replace repetitive tasks with self storage automation. See how automation is quickly becoming your manager’s sharpest tool…
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5 Reasons to Automate Your Collection's Process
Past due rent can quickly become a self storage operator’s achilles heel. Consider that the average facility manager with 75 overdue tenants: Makes 50 phone calls Leaves 31 voicemails Finds 5 disconnected numbers Speaks to 14 people live Receives 4 promises to pay Spends on average 3.5 hours a week “dialing for dollars” in…
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CallPotential Collection Manager: Features
Save Time Billing management becomes a competitive asset by automating many manual, time-intensive accounting and collection tasks. Collection Manager’s multi-channel approach allows direct contact through phone, text and email to connect with tenants when and how they prefer to be reached. Get Paid Faster Receive past-due…
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CallPotential increased Iron Guard Storage rental closing rates by 15% [Case Study]
Click to Read the Full Case Study Regional Manager credits CallPotential with a 15% increase in Iron Guard Storage closing rates in first six weeks. National self storage operator Iron Guard Storage operates 22 locations in Nevada, Texas, Alabama, Georgia, North Carolina, Virginia and Washington. Regional Manager Alan…
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Treasure Island Storage uses CallPotential to systematically increase revenue [Video] [Case Study]
New York and New Jersey-based self storage company streamlines operations with Lead Manager, DIY Call Center, Collections Manager and Marketing Manager. James Coakley is the President of Operations for Treasure Island Storage, a family of self storage facilities throughout metro New York and upstate New Jersey. James…
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Paul Darden Company: How CallPotential streamlined operations from top to bottom[Video] [Case Study]
Paul Darden Company, a Top 50 Operator in the self-storage industry with more than 60 self-storage facilities, traded outdated pen and paper methods for CallPotential to improve manager relationships and streamline operations from top to bottom Paul Darden Company, a Top 50 Operator in the self-storage industry that has…
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CallPotential: Collections Manager [Video]
Collection Manager transforms receivables from dead-end dialing for dollars to a multi-channel collection machine. Facilities can reach customers on their terms and receive payment with or without assistance from employees. A recorded audit trail is created for each contact for easy evaluation. https://youtu.be/WCmTQaOnXqA
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CallPotential - Lead Management
https://www.youtube.com/watch?v=L4iqr3I4l8M
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CallPotential Launches Handheld Manager Tablet: Rent Units, Assist Customers; Enter Leads Anywhere
Chicago, IL: CallPotential launches SmartKIOSK Mobile, an impressive, portable, manager handheld tool that accelerates and simplifies day to day operations. Managers can view customer history, sell moving supplies, make notes, move out customers and manage payments from anywhere. Whether in the middle of a property tour,…