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E-sign causing Opentech kiosks inoperable
Ever since the new e-sign update my 20 series (latest models) Opentech kiosk won't complete move-ins. It freezes on the e-sign screen and won't display the rental agreement for the tenant to sign so the move-in process just stops and the tenant doesn't get a receipt, gate code or unit #. Anyone else having issues with…
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SLOW data refresh
Anyone else notice huge delays in refreshing data after the last few updates? My site has two workstations, and I have a Surface that all were fine until recently. Now it's taking 10 minutes to refresh data instead of ten minutes. Literally. I've had it take even up to 15 minutes. Not great when in the middle of a lease.…
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ACH Payments and "Internet" Payment Type MISSING after update.
After the update last night (July 28, 2021), I am no longer able to post payments using the payment type "Internet". We accept PayPal payments on our website, and I can't post them. The option is still set up under acceptable payment types in the Company Defaults screen. Also since the update CRTL-SHIFT-H no longer brings…
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Workflow changes after Sitelink Update
It would be very helpful if Sitelink would warn us about updates that change workflow BEFORE the update. Todays 06-22 update seems to have changed manually entering Credit Cards. Now a new pop-up box appears that requires ALL AVS information to be entered before running a card. We have a lot of tenants make payments over…
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Manual Updates to sitelink web edition
I had a computer problem here at the office so I was without sitelink for a while. I used my own laptop to download Sitelink, with help from the support team. I have the location code and admin code and have successfully updated Sitelink Corporate. However if I attempt to update the regular program it locks up as soon as…
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SiteLink Releases August Software Update
The August software update shows how SiteLink’s leadership in customer service and forward-thinking technology help customers to strengthen their business. Faster, Easier Lead to Lease Workflow in SiteLink myHub SiteLink eSign Adds Payment Receipts, Expands Paperless Office, Audit Trails Administrators Limit User Access to…