E-sign causing Opentech kiosks inoperable

champstorage

Ever since the new e-sign update my 20 series (latest models) Opentech kiosk won't complete move-ins. It freezes on the e-sign screen and won't display the rental agreement for the tenant to sign so the move-in process just stops and the tenant doesn't get a receipt, gate code or unit #.

 Anyone else having issues with their kiosks since the e-sign update? 

storable_support

Hi @champstorage - Thanks for bringing this to our attention. We understand how frustrating this must be. Our API support team is actively working with Opentech to help resolve any issues related to the recent e-sign update. We're committed to ensuring a smooth experience for you and your tenants, and we'll keep you updated as we make progress on a fix. In the meantime, if you encounter any other issues or have questions, please don't hesitate to reach out.

igotthisnow

Will you remedy the Topaz signature pad issue as well?