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Multiple discounts on Move-in
How do you apply two discounts on move-in. For example we offer a military discount and are also running a promotion on half off the month. One of them is added in the lead to lease section. Then when you try to add the other during move in, it removes the other one. I normally just credit the acct the discount amount of…
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How do I look at my standard rate change history?
I've been pouring over various reports and I cannot seem to find my standard rate change history. I am not looking for tenant rate change history, merely to look back and see what we've done in the past for standard rate changes. Any help would be great!
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Website API Permission
Need help please.... I have a web designer working on my website. I have created the web designer a user name & password and given them API Aggregator & API Regular permitted rights. I then go into the Website & Web Template Setup I click on the URL's and Other Required Information For You Web Developer tab. My question is…
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Setup discounts for company.
Where do you setup the discounts such as one month free etc. in SiteLink when you set up company?
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Gate Access - ZKTeco
We use 2 ZKTeco stand alone units that were installed prior to using Sitelink. Does anyone use this with sitelink? Or know how to set up? Thanks Jeff Fernandes The Big Box Self Storage
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financial summary report
On the 2nd page of financial summary I have "TAX PAYABLE BY APPLIED REFUND" where does this info come from
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General
Anyone else having problems with processing payments thru SiteLink ?
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Credit on Account
Is there any way to have a credit showing on the invoice & receipt? Say if the monthly payment is $150 and they pay $160.. can the receipt & invoice bee set up to show that some where? I notice on the payment receipt is has a line that says "Available Credit" and one that says Current Balance.. how do I get the $$ to show…
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ADVERTISING HELP - What works and what doesn't?
Hello everyone! Here at our facility, we've done very little advertising. Most move ins occur organically from drive-by's, word of mouth, and online searches. Was hoping to get some insight on what others do and what they've found works and doesn't work in their marketing campaigns/strategies. Really trying to amp up…
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Retail Merchandise
If your facility sells Packing/shipping material, what company do you purchase the items from? We currently sell the U Haul boxes, but prefer a more "no or minimum" Logo supplier.
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Inventory- Year End
I have always struggled with the Inventory module in SL. Especially arriving at year end inventory value to calculate Cost Of Goods Sold. The other issue I have is items with changing cost. Say I bought 100 locks in 2017 for $4.00 each. Sold 75 in 2017. Ordered 50 in January 2018 at cost of $4.75 each. Sitelink doesn't…
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Contract issues
Hi all. I run a facility in Ohio and recently had a tenant state that items were stolen from their unit. Now they are threatening legal action. Before I talk to an attorney (they can be pricey), I was wondering if anyone can help me out? I tried pulling up the lease agreement and as of right now I can’t find it. I know one…
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Spam on Storage Forum
I'm assuming dsfsfb1 is Spam?
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E-Sign Change? No Longer Filling in Names?
The last few leases I have done, when I do the E-Sign, it no longer fills in the tenant name or the manger name. We have to manually type them in now instead of Sitelink prepopulating the field. Was this an intentional change or is something going on with my Sitelink Web Edition? Seems to do it on multiple devices.
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Okay - How often does this happen to you?
Me: "Sally, your debit card is being declined due to lack of funds."Sally: "Well, did you try taking it out on the 1st?"Me: "No. The 1st was a Sunday, so we attempted to take it out on the 2nd."Sally: "Well, the money was there on the 1st. It's not my fault if you didn't take it out on the 1st. I don't have any more money…
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Alerts
Is there any way to set an alert to remind the Manager or desk clerk that we need a current phone number and or address when taking a payment?
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How Do You Handle......
How do you all handle situations with tenants having higher rates when the current street rate is lower. Example, John Doe is paying $150 for a 10x10 but it is currently going for $115.00 I have dealt with this a couple of times but when I do, man, do those conversations get headed. They ALWAYS come at me hot heated and…
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Moldy/Mildew Smelling Unit
Hi! I just joined StorageForum and decided that instead of looking through 52 pages of topics, I'd just ask! I have an outside standard unit that was rented for a short time (the facility has been in operation for 12 years) and now smells moldy when you first open the door and walk in. Once inside, you can't smell it. Any…
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JANUARY 2019 POLL: How often do you raise rates at your facility?
Automating rate changes to increase on a schedule is a great way to maximize profits at your facility, but nobody likes a price increase. How often do you raise rates for tenants at your facility? Feel free to add a comment with the $ or % amount that you raise rates, how rate changes vary across unit sizes, or any notable…
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Online Move Ins - Units Under Maintenance
Good Morning, Wondering if there is a feature that can be used both on MyHub & on WebEdition of SiteLink. We are using the Online move in feature SiteLink offers & need to change units that are currently under maintenance to not show up online. Currently, I am changing them to "unrentable" in the Modify Units screen, and…
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Locking out at Gate on Move In
I have talked to support about this. And I have researched everything my two assistants have done on the move ins. As well as try to look at video and zoom in on monitor. Has happened about 6 times in the last year. From what I can tell if you are looking at the Ledger page and accidentally click in any area near Lock Out…