Tenant protection / Insurance pricing ways?

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Charlie33
Charlie33 Registered User ✭
in SiteLink General Discussions
Was wondering if anyone has any input into adding the price of basic TPP/Ins directly into their standard rates.
We are getting pushback from customers about the added fee in TPP/Ins. We have been doing storage for 25 plus years and are seeing it more and more. And now that everyone wants auto enroll on, we are thinking of just upping our standard rates and letting customers know price includes $2000 worth of protection... What are your thoughts good or bad?
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  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
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    Interesting that you're getting push-back.  I'm getting almost none these days because almost all storage properties require the insurance/TPP.

    I do make sure to just quote the rate including the base coverage, but when they look at online rates, it's not included.  But when I tell them it's required, or they rent online and have no choice, I don't get complaints.  A few years ago, I did.

    Also, for proper financial reports, I don't see how you could get away with just adding it into the rental price.  It needs to be a separate line item.

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