Emergency after hours phone number

sonyawiprud · June 8

How do you handle emergencies that happen after your office is closed? I thought the call center (Open Tech) was supposed to call the onsite manager if a customer has an emergency. My office closes at 5PM, the facility closes at 9PM. Our company does not supply us with a cell phone or phone number for emergencies. I am currently compiling research to prove we do in fact need a company phone. I have reached out to Open Tech with a request on how they handle after hours calls for us, pertaining to emergencies, waiting for their response. I am getting voicemails from irate customers that have true issues, but the voicemail goes to my office only, so I am only getting them when I come in in the morning, well after the customer has had a stressful experience. I previously had a google number that would ring my cell for after hour emergencies, unfortunately my customers would call it during the day, and honestly I don't want/need to be using my personal phone.
What are my options?

AnitaJohnson1269 · June 9

When we had a landline, we would forward the phone to my cell phone at closing each day and un-forward each morning. Now that we have a cellphone (must stay at office) I have preset the phone to forward when unavailable. Employee just has to put it in Airplane mode.
It sounds like you have a landline. Here are the instructions: dial *72 on your landline, then enter the 10-digit cell phone number and press #. You'll need to listen for a confirmation tone to ensure call forwarding is activated. To turn off call forwarding, dial *73.

MamaDuke7 · June 9

AnitaJohnson1269 said:

It sounds like you have a landline. Here are the instructions: dial *72 on your landline, then enter the 10-digit cell phone number and press #. You'll need to listen for a confirmation tone to ensure call forwarding is activated. To turn off call forwarding, dial *73.

Just know that if your landline is VOIP, this may not work. Our calls cannot be forwarded!

sonyawiprud · June 9

AnitaJohnson1269 said:

When we had a landline, we would forward the phone to my cell phone at closing each day and un-forward each morning. Now that we have a cellphone (must stay at office) I have preset the phone to forward when unavailable. Employee just has to put it in Airplane mode.
It sounds like you have a landline. Here are the instructions: dial *72 on your landline, then enter the 10-digit cell phone number and press #. You'll need to listen for a confirmation tone to ensure call forwarding is activated. To turn off call forwarding, dial *73.

Thanks for this, I wish I had a company phone, I am not going to forward it to my personal cell phone unless the company pays for it. LOL Isn't the call center supposed to call me when a tenant has an issue after the office closes? I just think with all this technology out there that there has to be an easy way to reach the resident managers after the office closes.

sonyawiprud · June 9

AnitaJohnson1269 said:

When we had a landline, we would forward the phone to my cell phone at closing each day and un-forward each morning. Now that we have a cellphone (must stay at office) I have preset the phone to forward when unavailable. Employee just has to put it in Airplane mode.
It sounds like you have a landline. Here are the instructions: dial *72 on your landline, then enter the 10-digit cell phone number and press #. You'll need to listen for a confirmation tone to ensure call forwarding is activated. To turn off call forwarding, dial *73.

I just realized I cannot do this because the call center takes payments for me, plus automated calls and voicemails come in all through the evening and after hours once the office is closed.

AnitaJohnson1269 · June 10

@sonyawiprud we don't use a call center, but you would think if you were paying a company to take calls and process payments they would have something in place to reach you in an emergency situation. Good luck!

Emergency after hours phone number

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