Storable Website Rentals -Phone Number-Sitelink User

Blane · September 3

When renting online the PHONE number area, why does this number only filter to the Primary and not to the Mobile? It seems in today's world most people would have a mobile over a primary number. I would like to see the either the Mobile only filled in verses the Primary only filled in or have them both filled in. We will manually go in after every rental and copy and paste the primary number to the mobile number. Is anyone else seeing this as a problem?

jimbo1956 · September 3

Yes And they have no intention of fixing it=We use DaVinci Locks so it causes a continual issue with new move-ins off of a website we pay them for. My opinion is they have completely forgot who the customers are. We are researching making a move.

jimbo1956 · September 3

I forgot to add it doesn't set the country code or opt-in for SMS

Self_Storage_Life · September 30

Yes.... I hate it... It causes so many problems when new tenants rent online after-hours or on weekends.. I have complained about it for years and nothing has been done. I really like Sitelink but like the previous comment I don't think they care about updating and improving Sitelink.

jimbo1956 · October 1

I have given up on them -Glaring issues like this--the issues with cards and not allowing existing customers to add a new unit on their existing account via the website. It seems like the time and money they spent on the updated logo would have been better spent on actually fixing or improving the product

Self_Storage_Life · October 1

jimbo1956 said:

I have given up on them -Glaring issues like this--the issues with cards and not allowing existing customers to add a new unit on their existing account via the website. It seems like the time and money they spent on the updated logo would have been better spent on actually fixing or improving the product

Completely agree.

MamaDuke7 · October 1

jimbo1956 said:

I have given up on them -Glaring issues like this--the issues with cards and not allowing existing customers to add a new unit on their existing account via the website. It seems like the time and money they spent on the updated logo would have been better spent on actually fixing or improving the product

But NOW - you can add their Storage AI....can't fix what's broken but we can add more and more less needed stuff....that we will only support for a short time anyway.

And let me be clear - I'm still a proponent of Sitelink overall. It's still what I recommend and help people convert to. But there are some serious frustrations, too.

jimbo1956 · October 1

The most frustrating thing is that they are well aware of these issues and and just ignore us. I lost almost $1000 on credit card payments a few months ago because they intermittently set our websites to TEST mode. One of the big bosses called and said" WE ARE GOING TO CIRCLE THE WAGONS AND GET THE TEAM ON THIS AND GET YOU TAKEN CARE OF"--of course I never heard from him again and we ate the loss that they caused.

jimbo1956 · October 1

The most frustrating thing is that they are well aware of these issues and and just ignore us. I lost almost $1000 on credit card payments a few months ago because they intermittently set our websites to TEST mode. One of the big bosses called and said" WE ARE GOING TO CIRCLE THE WAGONS AND GET THE TEAM ON THIS AND GET YOU TAKEN CARE OF"--of course I never heard from him again and we ate the loss that they caused.

Storable Website Rentals -Phone Number-Sitelink User

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