Tenants who always pay after Lien Process is started... charge a Fee??

sdgr35 said:

I have a Tenant that always pays right after we spend the money and time to process the Lien Letter. He never responds to my emails, letters, texts, or calls until then. The owner never put in place to charge  fees for certified lien letters.

Is this something that you do? If so how would this be set up?
We are losing money everytime this happens and I have had other tenants that have done this in the past too. thanks

You should be charging a Lien fee.   Once an account hits Lien status, we charge a cut lock fee and when the Lien Notice goes out, the account is charged a lien fee.  At the place I'm at, we charge 50.00.  The last storage facility I was at charged a 100.00 lien fee.  Charging them these fees either encourages them to move out or to at least start paying on time.   

To add the fees, if using Sitelink, you would go to 'setup', then 'charges', if  'lien' is on your list click on it or if not, on the right click add, and follow the prompts.  Once that is done, while still under setup, go to past due schedule, select lien and in the fee box, look for the fee you created on the list and follow the prompts.