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How many Storage Operators call a tenant when they are late?
We implemented the E-mail option when we joined Site Link. On move in, we explain (as nice and detailed as possible) to the customer "We do not call when you become late or even in Auction status, we will email you daily until I get a response. We are not responsible for reminding you to make your payment, thus you need to…
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Sitelink reports
Is there a place in Sitelink reports to view how many tenants utilize the online payment option? I see CC, ACH but no specifically for web payments.
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Sitelink Report module date not updating to current day
It seems since the last major update the report date is not defaulting to current date. We have to watch to make sure the current day is dropped in box. It is usually a day or two previous. Anyone else experienced this and is there a fix I can do on site?
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Show Unit as "Blue Locked" on Map View
When I am in Map View, I like to see the units that are Overlocked (show up red), Reserved (show up dark blue), Future Move out (show up orange) etc. What I am hoping you can help me with, is to add another "Report/Task" When I am looking at my Map view, to the left is a tab, "Reports" under that tab are; Overlocked,…
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Too much Candy!
I keep a large jar of candy on the counter for everyone who comes in. On occasion I have someone pull literal fists full of candy from the jar. Just yesterday a grown woman took 2 fists full all while smiling at me saying, "Thank you Lord, oh thank you!" Like I was supplying her life saving water in a desert! I just raised…
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Suggestion For Notes.
Hello, I have a suggestion for the Notes section. Maybe allow a "pin to top" option. So if you need to make an important note regarding the account you can have it pinned to the very top of the note section so whoever is working can quickly see an important message. I know you have the red notes option at the main page of…
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Tenant Moved Out of Unit by mistake
Any suggestions? Tenant has two units. A move out was done on one unit by mistake. Refund applied to the other unit. I can't "undo move out" because the refund was applied to the other unit. I have contacted support. I wish there was more flexibility to correct mistakes. They happen. My only option according to support is…
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Angry Customers
I am absolutely dumbfounded at how many people get mad when I tell them they are not someone who is listed as allowed in the unit or get mad that they do not have their ID. A guy I had never seen before comes in and says he is accessing a storage I said let me make sure you are on the list for that storage. I look he is so…
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"Return" Bug while generating reports.
Sometimes I begin to generate a report, but I want to stop and do something else. When I click the return button, it doesn't return, it instead continues to generate the report anyways. Is this a bug? It's been an annoyance for a long time, and is especially bad if you have a slow computer.
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autobill form
how do we get the auto bill form that we have created prompt to print after entering auto bill info? after we save it, it will usually ask do you want to print an autopay authorization form?
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auto bill form
how to get forms to print after entering auto bill information
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Retrieving Credit Card number
We had a tenant that moved out and was on auto-pay, however when he told us he was moving out we took out his credit card information so that we wouldn't charge him in error for new month. Is there a way to retrieve that credit card information?
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Web Design
I would like to create a website for my facility. I was wondering if anyone created and managed their website or do you pay someone to do it? If you manage it yourself what web design service do you use? I would like to be able to take online payments and reserve units online also. I currently use SiteLink Merchant…
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Payment transfer
If you are operating 2 Sites, is it possible to transfer payment across 2 sites?
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Invoice Email's won't process
We have been using Email Invoice processing for many months, but for some reason, after I did the Live Update this morning, our Emailed Invoices are not going out. Error message: (X) Not Processed - Error Any Suggestions on what I can do to fix this?
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Metor Watch Security
Does anyone use Metro Watch as a security service for an occasional drive by?
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Receipt Numbers
How high do the SiteLink receipt numbers go??? We started with just 3 numbers for a receipt number and we are now at 4. Will it continue to just add numbers?
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Sending Invoice
I need some help. I noticed that when I move a tenant in on SiteLink, I have to go back into Ledger Settings and check the box "Send an Invoice", why does it not automatically do that, if I forget, my tenants will not get an invoice sent to them. How can I change this?
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Lock fee on transfer.
Upon transferring a tenant form outdoor storage (no lock deposit required) to a enclosed unit ( requires a lock deposit), does the "Transferred Security Deposit" under "Adjustments" on a transfer screen register as a lock deposit refund on a move out process? I processed a move out on a tenant and there was not a lock…
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What does your message say?
What message are you leaving when making a collection call and how much information per your state are you allowed to leave on the message?
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Best days and hours to have the office open
Do we really need to keep the office open 7 days a week? I am a small operator and have the challenge of part time help. I saw a business open Wed. to Sat. and was wondering what others thought of this idea. I was thinking Wed. to Sat. 12 to 5:30. With access hours 6 am to 10 pm.
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Before/After pictures?
Afternoon all... just curious if anyone has any before/after pictures of a facility that was "under managed" as far as cleanliness/weeds/trash go? It's one of the topics I will be going over in our company meeting next week and the owners prefer if we don't use any of our actual sites for "Examples" to not single anyone…
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Pre-Paid Rent Setting?
I need to know how to print a pre-paid rent report that shows ALL pre-paid rent, including for the current portion of the month that has been paid for but not yet used. Is there a setting I'm missing?
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Length of Stay Report?
Hello, Is there a way to see how long each tenant has stayed? (like 1 month stays vs 6 months)?
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Sharing of info with other facilities ?
Does anyone else share information among the facilities near your location, I.E. rates, bad tenants, unit availability ??? I feel as though those things should not be that closely guarded because we are all in the same business, so why not be friendly about it.
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Prevent Reverse Overlock reminders for multi-unit tenants until all units are paid?
There is a setting for our gate under Company > Setup > Gate Setup > "Gate Access Rules for Multi-Unit Tenants" > Mode 1 ("If one or more units are past due, the gate is locked for all units (default)." However, when a multi-unit tenant pays the balance on only some of their units, a Reverse Overlock reminder generates for…
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Linking tenant units
What is the procedure to link tenant or unit. Tenant had unit. In Lead to Lease the tenant was added again instead of searching the database. I know there are hot keys for this but don't remember. I assume I do it in Company, Unit & Tenants, Add/Edit Tenants.
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emails
It's me again Margaret. Newbie here. And I am noticing a fair number of people on my roles for which we have no email. 1) When i pull up the tenant list and sort by email, so that all of them are grouped together, is there any way to export them - or the whole list - into an xcel sheet so I can manipulate and sort the data…