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Transfer balance due to tenants other unit
Tenant has two units and wants to only have one. He has a balance due on both units. Is there a way to transfer the balance due of one unit to the unit that he's going to be keeping?
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Painted verses Vinyl
Painted #'s on unit doors verses vinyl, and GO!!!
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Censored
Is anyone else having trouble with posting comments? Every time I try to post a comment, a little box shows up stating it will post after approval. Can anyone think of anything that would cause this? Thank you
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Do any of you use the Audit Receipt feature? If so; would you talk a little about the feature
Auto Receipt
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Gate Access Hours for different types of units?
Is there a way to set default time zones for particular unit types? Example: We want our Boat/RV Units to always default to 24/7 Access, but our Mini Storage Units have limited access of 6am-10pm, unless they pay additional to have 24/7 access. I've found a setting in program defaults under gate defaults to adjust the…
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Reminders
Can you tell me if there is a way to change the date "Call Past Dues" shows up in the reminders? Thanks.
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Card payment applied to one unit instead of both
We processed a units payments on only one unit instead of applying to both units. He was paying late fees and other charges, but not the next month's. The total collected was the past due balance, but it applied the extra to future months on the one unit. Is there a way to transfer a partial amount of the payment? If we…
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Changing Default Subject Line in Email?
When sending out R-mail's or Email to Scheduled Auction Tenants, for example, the Subject line by default says "an important message..." but so do other Email Subject lines, like past due. I would like to customize the Subject line depending on the Content and not have to change it every time. I know I can change it in my…
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Unit use ideas or promotion??
Hey all, So imagine you have a room full of 5 x 5 x 5 units...what would you do to get them rented?? We can't seem to think of anything other then taking the tops off and making it band space since it is in the basement. Any thoughts on what you would do?
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The Tenant From Hell!!!
I just wanted to alert other self-storage facilities in Davis County, Utah, of a tenant who has been kicked out of many self-storage facilities, doesn't pay, has a red lock key, mounds up huge stacks of useless junk, drags his trailer in and sleeps in it by his units, drilled out the lock we gave him. We evicted him and he…
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Living in a Storage Unit 1 week challenge
Anyone have problems with this new fad?? We personally do a walk through every day and have eyes on each unit at least once through out the day. I happen to love this idea and hope it grows because I know we will find out about it and we will not be prorating there rent HAHA
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Air Fresheners.
Good Day Everyone, Anyone have any good recommendations for air fresheners to use throughout their facility? The ones we use have been discontinued so I am now looking for a new and better kind. Thanks,
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Absolutely Disgusted with new Sitelink Employees.-TERRIBLE CUSTOMER SERVICE
I'd like to know if I'm the only one. I have to rant here. I've been using Sitelink for years for 5 properties! Ever since the merge with Sparefoot the great customer service has completely vanished. The new employees know absolutely nothing about Sitelink, when I call for THEIR help them I feel like they're actually…
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Calendar Reminder(s)
I have created my daily tasks on the daily calendar reminder. I have made it recurring. So, I am finding that it's difficult to remove the items when I dismiss them i.e. no matter how many times i dismiss or respond to the dismiss, the tasks are still there. Yesterday, I was able to finally have some of them remove but two…
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Prorate Rent
If a tenant wants to change the date they pay, as we are by anniversary date, how would we make the necessary charge as well as show the next due date accordingly?
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Live Update
If I perform the live update and find there are true changes made, where do I verify all the changes that were made?
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Practice.......
I just found out that I can use Sitelink in demo mode and practice doing anything. All you have to do is close out Sitelink then when you open it back up replace all the login stuff with the word demo, corp code- demo, location code- demo, username- demo, password- demo and you can click anything. Just don't forget to go…
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Notes- Copy/Paste Feature
I noticed in the Tenant Notes when you highlight and right click the only option is Paste. Anyone else notice this?
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Sent Emails
I switched from Outlook to the SMTP as requested by SiteLink a few months ago. Where can I find my sent emails?
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EMAIL IS NOT SENDING
My email is not sending letters or notices from SiteLink. Does anyone know how to fix this? Thank You!
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Kiosks
Who has a Kiosks at your facility? What’s your thoughts about it and what kind of area are you located (big city, small town, etc..)
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Everyone in Cali okay?
California just had a few big earthquakes and I just wanted to check in on everyone in Cali
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Disabling Auto-Payment After Processing.
Hello everyone, Is there anyway to disable auto-payment once it has been processed? For an example, someone is moving out August 18th and is on auto-payment. I want the card to process August's rent and then afterwards be disabled automatically. The reason for this is because some folks put their vacate notices way in…
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supervisor
Has anybody ever reached a supervisor in this company ? i have left several messages for different supervisors no one has ever returned my call employees refuse to give out email or phone numbers . and of coursw they are never available at that time . no matter what time it is .suggestions welcome