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Error Message Regarding SL Web Edition
Anyone else getting the error message saying there's no internet connection, when there is? I cannot get SL to load up, just keeps repeating the same error message. MyHub is now stating it cannot be reached, as well. This is not a good day to not have our system functioning!
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EMAIL
IS ANYONE USING AOL FOR THEIR EMAIL, IF YES WHAT SMTP ADDRESS AND PORT NUMBER THANK YOU
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refund question
Customer prepaid for their unit in advance, paid for 3 months but only needed 2 months, how do I credit it back to them, we don't have their cc info on file.
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refund
How to do refund on cc that we don't have on file for a prepaid unit that is no longer needed?
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Need a good laugh
Has anyone ever sent out the wrong letter to ALL your renters? Well I did today, I did not select the letter so it defaulted to the first letter. (Access Liability Waiver). I sent out a correction however what a fun day replying to emails and answering calls explaining the property is fine and to disregard the email, it…
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insurance
Looking at Storable Tenant Insurance, anyone using it? Are you happy with it?
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Chargeback
Dealing with my first ever Disputed Payment. Very complicated situation but I felt the documentation I uploaded including a summary, my notes from Sitelink of customer conversation and the wording from our Rental Agreement it would be ok. NO the Retrieval/Chargeback Department said it is up to me to prove the tenant didn't…
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Reclassify A Tenant Payment
Our collections agency was able to get a former tenant to pay on their delinquent amount. But, instead of paying the agency, this tenant paid us. This happened in July. I need a way to reclassify that payment to separate the actual rent from the commission for the collection agency. Is there a way to do that?
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How does one get to the virtual terminal?
I don't have credentials for our Corporate Control, but its been so long since my boss has needed to get to the virtual terminal that he's forgotten how to do so. Help?
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Primary vs. Alternate on a lease
I encountered an issue yesterday in which a couple who rented a unit together less than a month ago has since parted ways, not amicably. The female is on the contract as the primary and the male is on the contract as the alternate. Both parties are claiming rights to the unit. The male came in yesterday morning and changed…
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Access customers entire gate code report
So I have a customer who needs a document of when he entered the facility and exited the facility from a specific date a year ago. Am I able to go that far back and if so how would I print something like that out?
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NSF tenant letter
Is there a letter you can print/email to a tenant letting them know their check came back as NSF? Thanks
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Third Party Transportation Document
Does anyone have a good document template for "authorizing a third party transportation company to access tenants unit and transport contents'?