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Re-Sending a Lien due to Newspaper error
I have three tenants who were scheduled for Auction today. Newspaper failed to list the date and time of Auction. Now I need to re-send the Lien to the tenant. I have re-scheduled the Auction date in Sitelink but now I need to send out the certified mailing again. How do I get Sitelink to generate the new Lien ?
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Adding Discount To Ledger and Making Payment for rent unit
We rent unit on siteLink and want to add discount to unit. After adding discount, we want to make payment for it. How can we achieve this process?
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How do you check daily overlock report?
I am new, today is the start of day four at my new job. I start my day with the "reminders" section, I clicked on "Overlock" and hit process. I didn't write down the units that needed overlocks, now I don't know how to go back and see what they are. Any help would be appreciated.
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Thanksgiving Support Closures 2022
In observance of Thanksgiving, Storable Support will be closed on Thursday, November 24 and Friday, November 25, 2022. We will return to regular business hours on Saturday, November 26, 9:00 am EST. For support-related questions, please contact: * SiteLink: afterhoursemergency@sitelink.com * SiteLink…
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How do I stop sending Invoices to Autopay tenants?
Aside from manually deleting for each tenant, is there a wizard to do this?
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Storable Access - how quickly does the gate update?
After a payment or a Move-in, how quickly does Sitelink update Access and allow entry? I have seen it happen almost instantly, but this morning I ran a payment for a tenant 30 minutes ago and Access is still not allowing him in. I have refreshed and rebooted Sitelink and still nothing. And Update Gate>All Tenants doesn't…
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Promotions or discount plans suggested by SL when quoting or seeing vacant units
Hello Guys, We need your advice about a topic we want to implement, needed when you are quoting the vacant units. Is there any way to get; (while you are on Lead to lease looking for your vacant units), a column that shows "promotions" or "discount plans" suggested automatically by SL ? A mean, specifically to the size…
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Online Auction Length of Time
How long do y'all run online auctions for? We've done 2 weeks. Wondering if anyone has done them longer and have more success with longer online auctions.
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Sitelink Mobile Payments = Fixed
Sitelink informed me the mobile payment link was fixed. It seems to be the case. There have been no complaints.
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Stop pay after making payment
Hello, I had a past due tenant pay the amount due, move out of the storage unit then stop pay the payment. What are the next steps to get the funds from the bank back?
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Credit Card Fraud
So; I had Storable payment processing reach out to me for additional transaction information as a unit charge had been disputed. In looking into it, I see that the particular tenant tried multiple (eleven) different cards (different names, different numbers), in a two week period, before the one that ended up being…
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Partial Refunds
So I run autopay at 8am on the 1st. At 6pm on the 1st one of tenants tells me they have moved out. No ten day Notice. But I want to refund them something. Is there a way to do the Move-out and date it for the 11th and refund them the balance, but also have the unit available to rent tomorrow?
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ACH Auto Pay- AGAIN not working
I get an error that says Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: indexI am sure I had the same issue last month. It will only process one at a time. I am going try live update and see if that helps.